I'd ask for a refund since you can't return it. They delivered the wrong product. If it's not them being incompetent, it's fraud. Since you've been in touch w Castrol I'd let them know if it happens again.
I contacted Amazon about the situation. I was offered 30% refund which I accepted. Brought the total price down to $6.12/ QT out the door (including taxes fees etc). Roughly the equivalent of $30.63 for a 5 quart. Not to bad because Walmart selling Jugs for $29.99 online and the 6 pack individual quarts are more convenient for me. However If it hits the shelves locally at Walmart eventually I'll just go that route. Maybe my next subscribe and save has the new oil.
Help! So Amazon delivered today. Looks like the old 20k formula. Dexos license# is the same. However its missing the jaguar cert. Can anyone confirm of it's just a label change or is the new 25k oil reformulated. I think I might return it
I said if it's not incompetence then it would be fraud. If they advertise (show pictures) of Product 2.0 and deliver Product 1.0 you weren't sold what you paid for. Apparently in this case it's not just a label issue t's a different formula. Even though there is a fair amount of counterfeiting in the products sold through Amazon I'd lean towards incompetence of not keeping track of their stockroom.
I said if it's not incompetence then it would be fraud. If they advertise (show pictures) of Product 2.0 and deliver Product 1.0 you weren't sold what you paid for. Apparently in this case it's not just a label issue t's a different formula. Even though there is a fair amount of counterfeiting in the products sold through Amazon I'd lean towards incompetence of not keeping track of their stockroom.