The first part was diagnosed and should have been warranty or so he thought. Anyhow this shows what a bad tech can do. In the process he got into the "black box". No more lying if insurance checks it out. Kind of scary.
Warranty claim problem; dealer denials based on false accident declaration
- Thread starter tiger862
- Start date
The first part was diagnosed and should have been warranty or so he thought. Anyhow this shows what a bad tech can do. In the process he got into the "black box". No more lying if insurance checks it out. Kind of scary.
Crash data has been required on all cars by DOT since like 2010 or so. It came up in another thread.
Would be interesting to see if Toyota denied the claim, or if the dealer did. Dealers deny claims out of hand all the time. They would rather the customer pay list on everything. There is a process for vehicles in warranty to deal with warranty requests the dealer denies - up to and including an independent arbitrator.
Would be interesting to see if Toyota denied the claim, or if the dealer did. Dealers deny claims out of hand all the time. They would rather the customer pay list on everything. There is a process for vehicles in warranty to deal with warranty requests the dealer denies - up to and including an independent arbitrator.
According to the video the tech stated it was involved in a crash. 5 others just penciled in crash. Was no crash and nothing can be done hence him looking at black box for verification.
Can't do a 44 minute video.
We need 30, 60 or 90 second "pre-caps" for videos.
We need 30, 60 or 90 second "pre-caps" for videos.
Dealerships that are not trustworthy are common. Unfortunately the bad ones stand out but there are plenty of good honest dealerships too.
Looks like a great car to dump to a dealer who pays the most.
Insurance would have to subpoena the automaker for the data. It's why insurance companies have programs which entice their customers into installing a black-box in order to qualify for "better rates".
BTW Toyota is not spying.
dnewton3
Staff member
The thread title of "Toyota spying" is completely misleading and clickbait.
Title updated to accurate summary.
Title updated to accurate summary.
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What exactly are you talking about? You mentioned insurance not warranty claims.
No they're not. If they were "spying" they would not tell you.
wemay
Site Donor 2023
Couldn't the car have been in an accident, fixed, and the wear and tear now seen be from normal driving after the bumper was changed?
I don't think the data recorder stores the data forever. It stores all the things like speed and throttle position, braking, etc - for only a short time. I believe they start over-writing again once the vehicle is actively being driven. So in the event of a crash the DOT can access the information stored. However I don't think you can peer into the black box weeks or months later for a crash that happened long ago. Thats my understanding anyway.
Not from the data collected by the car. There were no accidents. Not to mention the parts in question are not located anywhere near the bumper.
This was a warranty claim denied for an accident. Insurance companies can also get data. Toyota kept a video of certain events. Sorry I confused you. When I worked at dealers they always tried to get out of warranty work rather it be crash data or freeze frame. I always fought for the customer however they are alot of techs that decline warranty cause it won't pay much. If only consumers knew how much information is stored.
summary for those who didn't want to watch 40+ minutes.
1st dealer lied about car accident damage, only damage was to the front bumper cover and dented in the a/c condenser. But to say it was in a front end 'Wreck" was a lie. 3 dealers after the first read the notes left by the 1st dealer and would not touch it because they supported (more like passed it on without caring to get involved) the 1st dealer.. more like didn't want to disagree with 1st dealer.
the toyota front facing camera has a buffer that records things, if an even happens it used that buffer to record the incident data. And this technician in the video showed that at the mileage the two modules died it was not in a wreck. The interal accident recording software showed it was not in a wreck that could have damaged the two modules (power steeering/abs).
the other part of the video was showing how the tech thinks the modules died. that's just troubleshooting/diagnostics. good theories he offered too!
What this all comes down to is another shady technician who is lying just to get more pay from the customer. Toyota wouldn't touch it after that many dealers offered their reports in the car's history probably logged with Toyota.
1st dealer lied about car accident damage, only damage was to the front bumper cover and dented in the a/c condenser. But to say it was in a front end 'Wreck" was a lie. 3 dealers after the first read the notes left by the 1st dealer and would not touch it because they supported (more like passed it on without caring to get involved) the 1st dealer.. more like didn't want to disagree with 1st dealer.
the toyota front facing camera has a buffer that records things, if an even happens it used that buffer to record the incident data. And this technician in the video showed that at the mileage the two modules died it was not in a wreck. The interal accident recording software showed it was not in a wreck that could have damaged the two modules (power steeering/abs).
the other part of the video was showing how the tech thinks the modules died. that's just troubleshooting/diagnostics. good theories he offered too!
What this all comes down to is another shady technician who is lying just to get more pay from the customer. Toyota wouldn't touch it after that many dealers offered their reports in the car's history probably logged with Toyota.
I have been watching that channel pretty much since he started it and he really knows his stuff.
The shady first dealer screwed the original customer and every other owner after that. I would be surprised if they covered anything on that car at this point.
The shady first dealer screwed the original customer and every other owner after that. I would be surprised if they covered anything on that car at this point.
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