Originally Posted By: ourfamo4
Quote:
Don't even get me started on VWoA and US VW dealerships. Telling the truth about VWoA distributor and dealer incompentence resulted in me being banned from
http://www.vwvortex.com I was known as Golf Strom and about several hundred other screen names as well due to repeated banning for nothing other than telling the truth about many things.
VW products in general are very very good, and if maintained in a reasonable manner are about as reliable as the typical Honda or Toyota. The real problem lies with VWoA the distributor and its dealer network. For decades they have destroyed the VW name and heritage with terrible choice or lack of choice of models, equipment, and a total lack of regard for the customers.
The US dealer network may be the worst VW network in the developed world. Tech incompetence followed by tech incompetence, followed by surly and or rude service writers and managers, and outrageous prices for non warranty service.
If VW AG was smart they would disband the current organization and start rebuiilding it from the grould up with all new people. Heck there are many folks on VWVortex that would be way more effective in running a VW organization compared to the idiots that have run it for the past 30 years.
VWoA is a shambles.
The truth hurts.
I have not read a more accurate post on the sad shape of VWoA. I'm able to feed my kids and keep a roof over their heads due to the lack of reasonable service they provide. I have seen cars come out of warranty work worse off then when they went in, items broken that were not broke in the first place. And don't even think about taking one in out of warranty without getting corporate involved.... They have a great product being ruined by a group of incompetent people selling & servicing it.
I totally agree. I will not take my GTI to the dealer unless there is no other choice. It is better to educate yourself and do it yourself or take it to a good indy mechanic that actually knows the cars.
Everytime I talk to a vw service dept. I have to spend at least half an hour trying to educate them (on a car for which they should have superior knowledge) just to get to the point to where I can actually talk to them about the subject at hand.
In contrast, when I go to an Indy mechanic I usually learn something and they try to learn about things they don't already know. A dealer is usually afraid to admit any ignorance at all and seems to be "above" any other sources of information, saying "don't believe what you hear on the internet". That leaves it to "people on the internet" to find solutions for problems that VW engineers/designers admit to in their own patent (I'm talking about the pcv system on the DI engines now) but their own dealers don't even know about (or won't acknowledge).
This 2.0FSI is an unbelievable engine and runs reliably at greater than 150% of it's designed hp. I haven't seen a better engine in terms of performance/efficiency etc. but it does have weak spots that should be addressed proactively like the cam follower and PCV. Dealers should be the one's helping customers to be proactive, instead they hide their head in the sand. Off soapbox now...