VW dealership brainless monkeys
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Originally Posted By: rshunter
Imagine a world where Volkswagens were sold through the highly regarded Saturn dealer network...
I actually thought that Opel might continue to supply Saturn dealers when they spin off from GM.
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I hate VW dealers. EGR cooler recall? They managed to fudge that one up pretty good on me. The "25 year master diesel tech" Just couldnt understand why I was complaning about hack job he did!
"thats just the EGR valve making noise opening and closing"
Please don't call them dealership brainless monkeys.
The correct term is "Shop Simians.
The monkeys work at the parts counter and are known as "Counter Monkeys". Not to be confused with "Trunk Monkeys", which are actually useful.
The computer help desk equivalents are "ping monkeys".
Originally Posted By: brianl703
The computer help desk equivalents are "ping monkeys".
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Don't even get me started on VWoA and US VW dealerships. Telling the truth about VWoA distributor and dealer incompentence resulted in me being banned from http://www.vwvortex.com I was known as Golf Strom and about several hundred other screen names as well due to repeated banning for nothing other than telling the truth about many things.
VW products in general are very very good, and if maintained in a reasonable manner are about as reliable as the typical Honda or Toyota. The real problem lies with VWoA the distributor and its dealer network. For decades they have destroyed the VW name and heritage with terrible choice or lack of choice of models, equipment, and a total lack of regard for the customers.
The US dealer network may be the worst VW network in the developed world. Tech incompetence followed by tech incompetence, followed by surly and or rude service writers and managers, and outrageous prices for non warranty service.
If VW AG was smart they would disband the current organization and start rebuiilding it from the grould up with all new people. Heck there are many folks on VWVortex that would be way more effective in running a VW organization compared to the idiots that have run it for the past 30 years.
VWoA is a shambles. 
The truth hurts.
The truth hurts. 
I have not read a more accurate post on the sad shape of VWoA. I'm able to feed my kids and keep a roof over their heads due to the lack of reasonable service they provide. I have seen cars come out of warranty work worse off then when they went in, items broken that were not broke in the first place. And don't even think about taking one in out of warranty without getting corporate involved.... They have a great product being ruined by a group of incompetent people selling & servicing it. Originally Posted By: ourfamo4
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Don't even get me started on VWoA and US VW dealerships. Telling the truth about VWoA distributor and dealer incompentence resulted in me being banned from http://www.vwvortex.com I was known as Golf Strom and about several hundred other screen names as well due to repeated banning for nothing other than telling the truth about many things.
VW products in general are very very good, and if maintained in a reasonable manner are about as reliable as the typical Honda or Toyota. The real problem lies with VWoA the distributor and its dealer network. For decades they have destroyed the VW name and heritage with terrible choice or lack of choice of models, equipment, and a total lack of regard for the customers.
The US dealer network may be the worst VW network in the developed world. Tech incompetence followed by tech incompetence, followed by surly and or rude service writers and managers, and outrageous prices for non warranty service.
If VW AG was smart they would disband the current organization and start rebuiilding it from the grould up with all new people. Heck there are many folks on VWVortex that would be way more effective in running a VW organization compared to the idiots that have run it for the past 30 years.
VWoA is a shambles. The truth hurts.
The truth hurts. I have not read a more accurate post on the sad shape of VWoA. I'm able to feed my kids and keep a roof over their heads due to the lack of reasonable service they provide. I have seen cars come out of warranty work worse off then when they went in, items broken that were not broke in the first place. And don't even think about taking one in out of warranty without getting corporate involved.... They have a great product being ruined by a group of incompetent people selling & servicing it. Originally Posted By: XS650
Yours know how to ping? You're a lucky guy.
Originally Posted By: ourfamo4
They have a great product being ruined by a group of incompetent people selling & servicing it.
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Originally Posted By: blaze1
being familiar with these cars and these filters,I'm going to say the failure was due to overtightening of the reusable filter canister it self. They are plastic and if the tech was new he might have tried to tighten it like a conventional filter.
Even hand tightening can break the canister on these cars.
You took a 325i to PepBoys? 
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I wouldn't take my lawn mower to PepBoys, much less a Beemer.
In my town we had a VW service facility. I say had, because they just recently went out of business. It was actually a "near-new" used car dealer that was also a VW service facility because we don't have a VW dealer here. Well...
If my experience is any indication, the sentiment in this thread is true.
I took a car in, running terrible, (after lots of effort in trying to find the problem on my own), they said "you need a new MAF", even though I had already traded out the MAF. Guess how much for a new MAF? $330. About $170 for the part and rest to install it. Never mind that I could install it myself in less than 5 minutes.
So I pay the guy. It didn't fix the problem.
After lots of hours looking at it, we finally find that it's a split in a rubber hose, an intake vacuum problem! Should have been easy to diagnose by someone who has the equipment, but unfortunately they are too lazy to give an accurate diagnosis. But, after fixing it they didn't reset the car's computer. He fooled around with it for more hours... I insisted that he give me the car back NOW and get out of my life.
I took it home, reset the computer by disconnecting the battery for some time, brought it back up and it's been running GREAT ever since. I figure they were either totally incompetent, or they were trying to figure out how to zing me for more money.
Yeah, at least I was getting an OC! This was about 15 years ago, fwiw. I thought it was maybe better than a DIY, because I did not have the facilities.
I got home from the OC, maybe 10-12 blocks, and as I pulled into the driveway, it dropped it's oily bounty. PB said to tow it in, but I just got a ride back from some oil, the original gasket they "found" and some kitty litter, then DIYed the fix.
As my TDI gets closer to the magic 100K mileage number where I have to get the timing belt changed, I am wondering how to get it done. I know it is not safe to take it to the dealer where I bought the car. Another dealer north of me seems competent. Then there is the local shop that is very reasonable priced and has given me no issues over the last 20+ years with regard to quality of service.
The question is, would you take it the local small town shop or to the seemingly competent dealer?
I figure either way I probably want to buy OEM belts, but am willing to listen if others think that is not a good idea.
Go with the local and as for the TB use Gates - every bit as good as OEM .
Originally Posted By: Boatowner
As my TDI gets closer to the magic 100K mileage number where I have to get the timing belt changed, I am wondering how to get it done. I know it is not safe to take it to the dealer where I bought the car. Another dealer north of me seems competent. Then there is the local shop that is very reasonable priced and has given me no issues over the last 20+ years with regard to quality of service.
The question is, would you take it the local small town shop or to the seemingly competent dealer?
I figure either way I probably want to buy OEM belts, but am willing to listen if others think that is not a good idea.
Originally Posted By: Boatowner
As my TDI gets closer to the magic 100K mileage number where I have to get the timing belt changed, I am wondering how to get it done. I know it is not safe to take it to the dealer where I bought the car. Another dealer north of me seems competent. Then there is the local shop that is very reasonable priced and has given me no issues over the last 20+ years with regard to quality of service.
The question is, would you take it the local small town shop or to the seemingly competent dealer?
I figure either way I probably want to buy OEM belts, but am willing to listen if others think that is not a good idea.
I talked to a Portland, Oregon mechanic from the Fred's list. He told me the timing belt change isn't the real cost so much as the potential cost of replacing the cam. I guess the question then is, Is this a good indication of a knowledgeable mechanic, or one who might be planning to take advantage. I am well aware of the cam problems on PD TDIs, but I also know the failure rate is no where near 100 %. He also said you can see cam failure by scoring on the valves, so I assume this is something he can show me to justify the cost is replacement is needed.
My inclination is the guy is trustworthy based on his overall knowledge of the car and his location on the recommended mechanics list. He sounded like he really wanted to be helpful and wanted me to understand what he was doing and why.
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