Pages 10-12 in the "HYUNDAI 2003 Owner's Handbook & Warranty Information" supplement:
"ALTERNATIVE DISPUTE RESOLUTION
Hyundai Motor America's internal consumer assitance proecess will make every effort to resolve every customer concern in a satisfactory manner. We realize, however, that mutual agreement on some issues may not be possible. To ensure that you have had an opportunity to have your concern fully reviewed, Hyundai Motor America provides an Alternative Dispute Resolution (arbitration) program. Hyundai offers the program through:
BBB AUTO LINE
Alternative Dispute Resolution Division
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard, Suite 800
Arlington, Virginaia 22203
1-800-955-5100
This service is profided at no cost to you and is part of Hyundai's effort to provide you with an impartial third-party organization to equitably resolve your concerns.
AUTO LINE will perform arbitration services on diputes involving Hyundai vehicles with an alleged nonconformity, defect, or deficient warranty performance, as may be required by state or federal law.
NOTE: If your state law requires written notification to the manufacturer please write:
HYUNDAI MOTOR AMERICA
CONSUMER ASSISTANCE PROGRAM
10550 TALBERT AVENUE
FOUNTAIN VALLEY, CA 92708
To begin the Alternative Dispute Resolution (arbitration) process, simply call the Council of Better Business Bureaus at 1-800-955-5100 and you will be sent a Customer Claim Form, along with a handbook describing how BBB AUTO LINE works.
A decision should be rendered within 40 days of AUTO LINE's receipt of your properly completed Customer Claim form. BBB will mail you a copy of the arbitrator's decision and if you accept the decision, all parties must comply with the decision within the time limits (performance date) set by the arbitrator. Approximately two weeks after the "performance date", BBB shall contact the consumer to verify that the arbitrators' decision has been completed.
AUTO LINE's decisions do not include attorney's fees, punitive damages, multiple damages or consequential damages other than incidental damages which you may be entitled to under law.
If you object to the decision of the arbitrator you may pursue other legal remedies under state or federal law; the company will not be obligated to perform any part of of the decision; depending on federal or state law, the decision may or may not be introduced as evidence by the consumer or the company in any civil court action relating to any matter that has been resolved in your arbitration hearing, and the BBB involvement in the case will end as well."
Alternaive Dispute Resolution is brokered by the BBB, but is funded by contributions from all auto and light truck manufactirers marketing in the U.S. Argue with them, jsharp.