The dealer I bought my car from failed to file my registration paperwork with the state. I was pulled over for speeding (oops) and the officer considered arresting me for driving a stolen vehicle. I had my old license plate on the back (thinking it'd be registered by then). Thankfully purchase paperwork in the glovebox still... thank the lord baby jesus. Not a service center story, but... still... Autonation for the not win.
The dealer I did my first dealer oil change at (I did one at 5K prior) - which I made an appointment for - took 2 hours. I made the appt. at a dealer that was halfway to my destination on a road trip to hit the 10,000 mark more or less on the nose. When I arrived, they were taking in drive in cars with a train out the bay door because they were having an oil change discount special. I arrived about 20 minutes early for my appointment- was making pretty good time. I could have been gone by my actual appointment time if they prioritized appointments at all. They told me I wasn't eligible for the oil change discount because my car uses the 508.00 oil. Thus, they extended my roadtrip by 2 hours and acted like shady fools. The dealer was on a road with nothing but a closed motorcycle dealership and a McDonalds in reasonable walking distance. I had my dog and the VW dealership nor McDonalds wouldn't let me inside their building. It was raining, hard, and I sat under an awning outside for the entire time. OH, AND WHEN I ARRIVED AT MY DESTINATION, I SAW MY UNDERBODY PLASTIC PANEL WAS STARTING TO FALL OFF... THEY FORGOT HALF OF THE PLASTIC PINS IN THE FRONT.
The third dealer I went to for the 20K service took 3 hours and they tried to upsell me way above the factory-required maintenance to the tune of about $200. I did not make an appointment at this dealer, but I arrived at 8AM and was the first and only person in the service area. I understand others had appointments and came (all of them late, I could hear the excuses from the chairs) but there is no "fast oil change" at any VW dealership around me and I was at the time choosing to do the 10K oil changes with dealers for warranty purposes and had an hour to spare... not three.
My Chevy truck? The times I did the oil changes with them because they were included in the sale, I was in and out in 30 minutes. I got the usual upsells, but it wasn't salted with the tinge of aristocracy that VW dealership service writers put on my car because it's "German" (made in Mexico).
Rant over. I do NOT like the VW dealers I've been to so far. I have more stories... but I will just sit here, fart, drink a sip of coffee, and get to work.