My VW Service Experience

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So I know it's general consensus around here to avoid dealers at all cost, but at the moment it's cold, windy, I'm lazy and needed an oil change. If anything were to happen it's documented, but I'm happy to say it all went fine. They took the car right in. I had noticed what looked like an oil leak around the valve cover and asked them to look at it. Apparently I spilled more oil than I thought on my last oil change, but they cleaned up everything free of charge. They also rotated the tires for free. One thing I was not expecting was they used Pennzoil Platinum Euro 5w40 instead of Castrol Edge Pro 5w40, which I'm honestly happier about. They service 3 brands (Volkswagen, Subaru, and Mazda) so they might have gotten a better deal from Pennzoil. Engine bay was clean and nothing spilled. Took about an hour and $85, which honestly isn't that bad. I know it's a BITOG sin, but I might just have them start doing it.

Another thing I thought was funny is the tech must have liked what I had playing on the radio as it was turned up a little more than I had it. Most people here would go nuts, but I had a good laugh at it.
 
My sister owns a 2013 Jetta 2.5L. I've serviced it a few times for her, but she now lives 3 hours away. I've been telling her to go to the dealer. The dealer where she goes is cheaper (75-80 I think) and they check over everything, use Castrol 5w40 and a Mann filter. Last time she went they even sent a video to her taken by the tech describing what they did. She went to a quick lube twice, and they charged her $94, used "synthetic" (no brand listed) 5w30 and some off-brand filter that was all crushed when I took it off, not to mention they stripped the drain plug.

Sometimes you get what you pay for, and not all dealers are scam artists. The BMW dealer near me is very professional. I went there for a recall, and their communication/work was excellent. On the other hand, the local Jeep and Honda dealers my family has experience with I wouldn't let fix a golf cart.
 
Originally Posted by jeepman3071
My sister owns a 2013 Jetta 2.5L. I've serviced it a few times for her, but she now lives 3 hours away. I've been telling her to go to the dealer. The dealer where she goes is cheaper (75-80 I think) and they check over everything, use Castrol 5w40 and a Mann filter. Last time she went they even sent a video to her taken by the tech describing what they did. She went to a quick lube twice, and they charged her $94, used "synthetic" (no brand listed) 5w30 and some off-brand filter that was all crushed when I took it off, not to mention they stripped the drain plug.

Sometimes you get what you pay for, and not all dealers are scam artists. The BMW dealer near me is very professional. I went there for a recall, and their communication/work was excellent. On the other hand, the local Jeep and Honda dealers my family has experience with I wouldn't let fix a golf cart.

Never had issue with any VW or BMW dealer.
Toyota on other hand, have to take therapy session after.
 
Originally Posted by edyvw

Never had issue with any VW or BMW dealer.
Toyota on other hand, have to take therapy session after.


With the Jeep dealership it is incompetence. My dad brought his Grand Cherokee there for a recall once. He went to pick it up and they spent an hour looking for his keys, only to find them in the tech's toolbox. He was furious. Another time they had to replace a water pump under warranty, and they never ordered the part or called him. He had to call after 3 days and they said "oh yeah, we forgot to order it".

The Honda dealership's problem seems to be arrogance. They think their vehicles will sell themselves no matter how they treat the customer.
 
Originally Posted by jeepman3071

The Honda dealership's problem seems to be arrogance. They think their vehicles will sell themselves no matter how they treat the customer.

+1
 
Originally Posted by jeepman3071
Originally Posted by edyvw

Never had issue with any VW or BMW dealer.
Toyota on other hand, have to take therapy session after.


With the Jeep dealership it is incompetence. My dad brought his Grand Cherokee there for a recall once. He went to pick it up and they spent an hour looking for his keys, only to find them in the tech's toolbox. He was furious. Another time they had to replace a water pump under warranty, and they never ordered the part or called him. He had to call after 3 days and they said "oh yeah, we forgot to order it".

The Honda dealership's problem seems to be arrogance. They think their vehicles will sell themselves no matter how they treat the customer.

Same for Toyota as for Honda. It is amazing arrogance. I had to tell manager: you do know you sell most boring and technologically backward cars? I guess they used on people who think Toyota is best thing after sliced bread. When I took ownership of this Toyota and started to search forums for common issues etc. I figured that reasoning goes like this: have problem with BMW? It is BMW of course. Have problem with Toyota? It is supplier that was dishonest to Toyota.
In conversations with dealer about some issues it is same reasoning. They immediately blame supplier and you should be privileged to own most boring car on the road.
 
Originally Posted by edyvw
Same for Toyota as for Honda. It is amazing arrogance. I had to tell manager: you do know you sell most boring and technologically backward cars? I guess they used on people who think Toyota is best thing after sliced bread. When I took ownership of this Toyota and started to search forums for common issues etc. I figured that reasoning goes like this: have problem with BMW? It is BMW of course. Have problem with Toyota? It is supplier that was dishonest to Toyota.
In conversations with dealer about some issues it is same reasoning. They immediately blame supplier and you should be privileged to own most boring car on the road.
They produced arguably the most durable cars on the road until the early 2000s when both Honda and Toyota started to rest on their laurels. They produced the arguably toughest truck on the road, the Hilux until they introduced the Tacoma for American sensibilities in 1995. Millenials who grew up in the 90s are enthralled with them because they were excellent back then, but they are nothing special anymore. Honda and Toyota both started spending money on flash instead of engineering and build quality, and it shows. Fuel efficient, quality cars are good enough to beat the 90s American automotive industry but you have to have impressive electronics in 2018. The Koreans are using nice interiors and flashy electronics to out compete the Japanese the same way the Japanese beat the Americans in the 90s.

You have to realize the people who are buying new Toyotas are probably buying into that narrative. They were sold on Toyota durability and to admit that they are as durable as other cars now would be admitting they got sold a dream that died with the 1990s. Toyotas are also the car that people who know nothing about cars buy, which might explain their service departments.
 
Originally Posted by maxdustington
Originally Posted by edyvw
Same for Toyota as for Honda. It is amazing arrogance. I had to tell manager: you do know you sell most boring and technologically backward cars? I guess they used on people who think Toyota is best thing after sliced bread. When I took ownership of this Toyota and started to search forums for common issues etc. I figured that reasoning goes like this: have problem with BMW? It is BMW of course. Have problem with Toyota? It is supplier that was dishonest to Toyota.
In conversations with dealer about some issues it is same reasoning. They immediately blame supplier and you should be privileged to own most boring car on the road.
They produced arguably the most durable cars on the road until the early 2000s when both Honda and Toyota started to rest on their laurels. They produced the arguably toughest truck on the road, the Hilux until they introduced the Tacoma for American sensibilities in 1995. Millenials who grew up in the 90s are enthralled with them because they were excellent back then, but they are nothing special anymore. Honda and Toyota both started spending money on flash instead of engineering and build quality, and it shows. Fuel efficient, quality cars are good enough to beat the 90s American automotive industry but you have to have impressive electronics in 2018. The Koreans are using nice interiors and flashy electronics to out compete the Japanese the same way the Japanese beat the Americans in the 90s.

You have to realize the people who are buying new Toyotas are probably buying into that narrative. They were sold on Toyota durability and to admit that they are as durable as other cars now would be admitting they got sold a dream that died with the 1990s. Toyotas are also the car that people who know nothing about cars buy, which might explain their service departments.



+100
 
Great to hear. The last service visit by me to the Toyota dealer earlier this year for an oil change went perfect. I bought some clearance oil last year that I wanted to use up. Idemitsu 0w20 in the 2012 Camry. The invoice was $26 with them supplying the filter, inspection, car wash, coffee, danish, watching fish in big aquarium and tv. Pretty busy in there. Cost of oil was $4 for the jug. So $30 all in. Oil level was spot on and even returned a tiny bit of left over oil to me which was nice.
 
Dang, what did I just start here, lol! I have had good experience at my local Toyota dealership as well, but ironically the same service I got on the VW would have been over $100 at the Toyota dealership on the Camry.

But I was actually glad to have a good experience. I need to do my 2 year service (brake fluid flush, transmission service, etc) done in a couple months, and with my workload I just don't see myself having time to do it. The advisor actually commended me on my early oil changes and didn't even balk when I said I did them myself.
 
Originally Posted by maxdustington
Originally Posted by edyvw
Same for Toyota as for Honda. It is amazing arrogance. I had to tell manager: you do know you sell most boring and technologically backward cars? I guess they used on people who think Toyota is best thing after sliced bread. When I took ownership of this Toyota and started to search forums for common issues etc. I figured that reasoning goes like this: have problem with BMW? It is BMW of course. Have problem with Toyota? It is supplier that was dishonest to Toyota.
In conversations with dealer about some issues it is same reasoning. They immediately blame supplier and you should be privileged to own most boring car on the road.
They produced arguably the most durable cars on the road until the early 2000s when both Honda and Toyota started to rest on their laurels. They produced the arguably toughest truck on the road, the Hilux until they introduced the Tacoma for American sensibilities in 1995. Millenials who grew up in the 90s are enthralled with them because they were excellent back then, but they are nothing special anymore. Honda and Toyota both started spending money on flash instead of engineering and build quality, and it shows. Fuel efficient, quality cars are good enough to beat the 90s American automotive industry but you have to have impressive electronics in 2018. The Koreans are using nice interiors and flashy electronics to out compete the Japanese the same way the Japanese beat the Americans in the 90s.

You have to realize the people who are buying new Toyotas are probably buying into that narrative. They were sold on Toyota durability and to admit that they are as durable as other cars now would be admitting they got sold a dream that died with the 1990s. Toyotas are also the car that people who know nothing about cars buy, which might explain their service departments.

Make sense. However, it is serious accomplishment to assemble car this bad. When you tell that to a dealer they are like: Well, it cannot get better than this, this is after all Toyota.
But my issues are more that quality of Yugo like. My friend on other hand bought brand new 2018 Highlander and ended up with failed transmission at 2,000 miles. Toyota did not want to warrant that, but did some software update, put him back on the road and said: all fine. That is after dealership blamed him for failure. And, like you said, he is someone who does not know anything about cars, so they sold him that story how it is his fault. If one just peaks on Toyota forums, it will become apparent that new 8 speeds in Toyota are having huge issues.
 
Glad to heat the oil change went so well. There are good dealers out there. You usually only hear rants about the bad ones.
And yes Toyota used to make an outstanding automobile. My in laws had a 94 Camry that was solid and ran forever with nary a problem. Fast forward to 2007 and they replaced it with an 07 Camry expecting the same scenario. That thing was a piece of garbage. It rode terrible, blew shock absorbers and burned oil like a freight train. They finally dumped it after the oil light came on while driving with no oil in the engine. It was really sad to see what happened to Toyota.
 
Originally Posted by edyvw

Make sense. However, it is serious accomplishment to assemble car this bad. When you tell that to a dealer they are like: Well, it cannot get better than this, this is after all Toyota.
But my issues are more that quality of Yugo like. My friend on other hand bought brand new 2018 Highlander and ended up with failed transmission at 2,000 miles. Toyota did not want to warrant that, but did some software update, put him back on the road and said: all fine. That is after dealership blamed him for failure. And, like you said, he is someone who does not know anything about cars, so they sold him that story how it is his fault. If one just peaks on Toyota forums, it will become apparent that new 8 speeds in Toyota are having huge issues.
Member StevieC acquired a 2018 Highlander and returned it because he didn't like how the trans shifted.

Toyota has some intriguing models but I see a lot more newer Hyundai Accents than Toyota Corollas on the road now when a decade ago it seemed like those early 2000s Corollas were literally everywhere. I would take an 86 or a manual trans Tacoma in a heartbeat.
 
My first visit to a VW service department was excellent. I installed a trailer hitch and wiring harness right after buying my GTI. The check engine light came on shortly after installing those items.
I took it to the nearest VW dealer, not the one I bought it at in Cleveland. The service adviser called and said I drilled a hole in the EVAP system with a sheet metal screw for the trailer wiring harness ground, which I did by mistake. She told me to come in and meet with the mechanic. I met with the mechanic and he said I cant repair this myself, but he pointed a safe place to install the ground and said get some two part epoxy and squirt it in the hole. I redid the ground, filled the hole with epoxy and it's been good since. The dealer didn't charge me, but I did tip the mechanic.
 
I'm off to the dealer tomorrow for an infotainment glitch...wish me luck as it's intermittent. I hope they at least Flash the software. They ordered a new VW unit so we'll see what happens.

My worst fear is NPF and wasting a couple hours.

Last warranty issue took 3 visits to replace a dead key fob. This is my first car I've had to bring for warranty after several hundred thousand miles with Honda's and Mazda's.
 
There are some honest dealers that do excellent work (the hire and pay for top shelf mechanics), the ones that don't give the rest a bad name.
 
Originally Posted by edyvw
Originally Posted by maxdustington
Originally Posted by edyvw
Same for Toyota as for Honda. It is amazing arrogance. I had to tell manager: you do know you sell most boring and technologically backward cars? I guess they used on people who think Toyota is best thing after sliced bread. When I took ownership of this Toyota and started to search forums for common issues etc. I figured that reasoning goes like this: have problem with BMW? It is BMW of course. Have problem with Toyota? It is supplier that was dishonest to Toyota.
In conversations with dealer about some issues it is same reasoning. They immediately blame supplier and you should be privileged to own most boring car on the road.
They produced arguably the most durable cars on the road until the early 2000s when both Honda and Toyota started to rest on their laurels. They produced the arguably toughest truck on the road, the Hilux until they introduced the Tacoma for American sensibilities in 1995. Millenials who grew up in the 90s are enthralled with them because they were excellent back then, but they are nothing special anymore. Honda and Toyota both started spending money on flash instead of engineering and build quality, and it shows. Fuel efficient, quality cars are good enough to beat the 90s American automotive industry but you have to have impressive electronics in 2018. The Koreans are using nice interiors and flashy electronics to out compete the Japanese the same way the Japanese beat the Americans in the 90s.

You have to realize the people who are buying new Toyotas are probably buying into that narrative. They were sold on Toyota durability and to admit that they are as durable as other cars now would be admitting they got sold a dream that died with the 1990s. Toyotas are also the car that people who know nothing about cars buy, which might explain their service departments.

Make sense. However, it is serious accomplishment to assemble car this bad. When you tell that to a dealer they are like: Well, it cannot get better than this, this is after all Toyota.
But my issues are more that quality of Yugo like. My friend on other hand bought brand new 2018 Highlander and ended up with failed transmission at 2,000 miles. Toyota did not want to warrant that, but did some software update, put him back on the road and said: all fine. That is after dealership blamed him for failure. And, like you said, he is someone who does not know anything about cars, so they sold him that story how it is his fault. If one just peaks on Toyota forums, it will become apparent that new 8 speeds in Toyota are having huge issues.


I think a lot of the loyal Toyota fans are simply self deluded. This shows in a lot of posts using contradicting logic and basically putting down other brands at every opportunity. I believe in a lot of cases they simply don't report problems or are lying about them. I mean, if I had a Toyota and was praising it any chance I got and made fun of other brands, calling them junk and such, I would not admit to any problems with my Toyota either.

There is no graceful return to reality once you put something on such a high pedestal. So many just continue the self delusion.
 
Last edited:
Originally Posted by KrisZ
I think a lot of the loyal Toyota fans are simply self deluded. This shows in a lot of posts using contradicting logic and basically putting down other brands at every opportunity. I believe in a lot of cases they simply don't report problems or are lying about them. I mean, if I had a Toyota and was praising it any chance I got and made fun of other brands, calling them junk and such, I would not admit to any problems with my Toyota either.

There is no graceful return to reality once you put something on such a high pedestal. So many just continue the self delusion.


Be specific, name some names since you keep saying the same thing over and over. You brand bash all the time, so how are you any better? If anything you're worse since you practice what you dislike so much.
crazy.gif
 
Depends more on the dealer than it does the brand.

We have an auto-mall here, and the service doesn't get better based on the brand... It's all the dealership's philosophy on customer service.

My local Toyota store is pretty good. I used my free service and I still buy the oil filters for the 2017 Rav4 as the price is decent and the purchase is recorded in the vehicle record.

One cannot make a blanket statement that brand X service is _____. Brand X doesn't own the dealership, so they bear only fleeting responsibility for the service.

Changing the brand name from Toyota to Ford (as an example) on a dealership is unlikely to change the customer service experience.
 
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