Yeah, I'm planning on doing it via the old fashioned way - taking pics of individual receipts for oil/filters in front of the odometer every time, stored in a folder and kept in the glove box ready to be shoved in someone's face if it ever gets asked lol
Mazda dealer threatens to void my CX-5 warranty if I don't let them change my oil every 6 months...
- Thread starter zigziggy
- Start date
I would just laugh in the guy's face
My favorite saying to sales: "can you show me on the terms and conditions where it states that?"
I'd imagine my local Mazda dealer gets some data from Mazda's Connected Services in regards to how I drive and without asking any further questions label me as a user who falls under schedule 2 maintenance. Here's what they say about it:
Schedule 1:
Schedule 2:
Sooo, I don't drive as a police, taxi or some school car and neither do I drive in dusty conditions. When I do drive it, I drive 20 mile round trips 2-3 times a week in the city. In 6 months, I'd put approximately:
I guess one way to tell is to drive on my current oil that's about 6 months old with 1,500 mi on it for another 6 months and get it tested in order to figure out what to do next. Again, I don't know what oil they've used last time but at least I know that I have a genuine Mazda oil filter (still don't know if it's Roki or economy).
Schedule 1:
Schedule 2:
Sooo, I don't drive as a police, taxi or some school car and neither do I drive in dusty conditions. When I do drive it, I drive 20 mile round trips 2-3 times a week in the city. In 6 months, I'd put approximately:
- 1,560 miles if I commute 2 times a week and occasionally drive on weekends, or
- 2,080 miles if I commute 3 times a week and occasionally drive on weekends.
I guess one way to tell is to drive on my current oil that's about 6 months old with 1,500 mi on it for another 6 months and get it tested in order to figure out what to do next. Again, I don't know what oil they've used last time but at least I know that I have a genuine Mazda oil filter (still don't know if it's Roki or economy).
So, you bought the car at dealer 4 hours away because local one runs shady business, then you go to that shady dealer for service? Free oil changes offered by dealer are never about better maintenance or better customer treatment, they are to condition you with idea you must come back for everything and to empty your wallet there.
JTK
$100 Site Donor 2025
The thread's title says threaten, but the post implies a mild implication that your warranty could be voided. Either way, this sounds like something most car dealer sales or service personnel would say. They can say what ever they want. Most of it being unfortunate.
Um yes? Or are you saying I should make an 8+ hour trip just to get my oil changed? The complementary service is sponsored by Mazda USA and can be used at any dealer. I've visited them twice and hopefully not going there again.
When someone is calling me and saying that in order to "keep up with manufacturer warranty" I must keep visiting them and have my oil changed on time or else the warranty can be at risk, especially if i need any warranty work done - is threatening in my books especially when alternative options weren't even mentioned. I mean, there are people out there that probably believe this bs. The bridge between me and that dealer was burned after I test drove one of their cars on the lot and did not proceed with buying it. They asked if there's anything they can do to earn my business and I said yes, drop the mark-up. They said no. I told them I'm buying an identical car, same color, same trim 4 hours away and that was it. They quit calling me after that. I don't see any logic with having to visit the same dealer you bought it from. I understand that each dealer is privately owned, but again Mazda is Mazda, it's no different than any other Mazda sold by someone else. I also don't understand the deal with threatening customers about warranty work. If my car needs something fixed in warranty, well, isn't it business to them? They gonna get paid by Mazda USA, so I am really at loss with understanding that narrative.
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Yes, you are absolutely correct, that they should leave you be, and if you ever need warranty work done, they should step up and do their job.
But, they are a dealer with a Bag of Turds running their various departments.
I mean, you've already had bad experiences with their sales team and their service team.
Luckily you won't have to find out how unsavory their F&I team is since you bought your car at a different dealer.
All that's left is their Management team, and you've gotta know that's not going to go well for you.
When it comes to Mazda, you have a bunch of choices on where you can get an oil change done, and where you can obtain oil filters from. You can do it yourself, and log the oil change into the Mazda Owners website. You can hold your nose and pay your dealer to do it. You can drive 4 hours to the next nearest Mazda dealer, and deal with that. Or, you can take your car to any other dealer (Ford, Dodge, Toyota, etc) or oil change place (Firestone, Valvoline, etc) and ask them to change your oil, give you an itemized receipt, and save that in your records.
And I have a secret...
Chances are you won't have to visit the Mazda dealer for warranty work, if your experience is like most Mazda CX-5 owners.
I didn't in 90k miles with my 2014.
But, they are a dealer with a Bag of Turds running their various departments.
I mean, you've already had bad experiences with their sales team and their service team.
Luckily you won't have to find out how unsavory their F&I team is since you bought your car at a different dealer.
All that's left is their Management team, and you've gotta know that's not going to go well for you.
When it comes to Mazda, you have a bunch of choices on where you can get an oil change done, and where you can obtain oil filters from. You can do it yourself, and log the oil change into the Mazda Owners website. You can hold your nose and pay your dealer to do it. You can drive 4 hours to the next nearest Mazda dealer, and deal with that. Or, you can take your car to any other dealer (Ford, Dodge, Toyota, etc) or oil change place (Firestone, Valvoline, etc) and ask them to change your oil, give you an itemized receipt, and save that in your records.
And I have a secret...
Chances are you won't have to visit the Mazda dealer for warranty work, if your experience is like most Mazda CX-5 owners.
I didn't in 90k miles with my 2014.
IMHO, either change oil yourself or find a decent shop to do it for you, that's all. Document oil and filter purchases and dates and mileage you changed oil, sleep well
Sounds like you didn't read the whole post but the only reason I went to my local dealer was only to take advantage of the prepaid service for 2 visits that every new Mazda comes with, and if you don't use it, you loose it. Also, It has to be used within a year from buying the vehicle. Making an 8-hour drive to the dealer I bought it from for an oil change is not smart at the least. I've been always doing my own maintenance on all previous vehicles and this cx-5 won't be an exception.IMHO, either change oil yourself or find a decent shop to do it for you, that's all. Document oil and filter purchases and dates and mileage you changed oil, sleep well
That's the plan
I'd not use their 'prepaid' services, and absolutely no point of driving that far for it either.
If anything, I'd ask if they'd just give me the oil and filter as opposed to servicing the car.
why not? I mainly did it for carfax records because chances are, those would be the only "official" maintenance records on it. Better than no records at all, I'd imagine if I choose to sell it in near future, though, I think just like most CX-5s, it will probably stay in the family forever.
Shady dealer to begin with, can either perform service in questionable manner or straight up sabotage the car causing you extra expense.
And why I trust no shops at all, none, not even the one that some of the techs were a friend of one of my family members, they messed up on a step kids car big time. And some can and will sabotage, I worked for a place that did that, first auto mechanic shop job outa highschool, quite the crook place it was.
I would get the dealer name, person who told you all this, and contact the Mazda corporate office.
Who knows how many others have been duped by this.
Better yet, go back and put your cell phone in your shirt pocket on wide angle and video the exchange, send that in also.
Who knows how many others have been duped by this.
Better yet, go back and put your cell phone in your shirt pocket on wide angle and video the exchange, send that in also.
I have to ask...
What value does having Car Fax records of your services actually provide to you when you are selling it?
If you are selling your car to a private party, you will be able to show them your actual service records in person.
If you're trading in the car to a dealer, same thing.
You show the sales team the service records, and you're good to go.
So why even bother with trying to keep a record on Car Fax?
The only person who might have a benefit from it is some future buyer, buying it from a seller that isn't you.
I guess you don't know there’s a perception and trust factor that comes with Carfax records, especially from the get go, since the car is new that can influence a potential sale?
Though, I am not a fan but Carfax records can provide a sense of transparency and reassurance. While I could provide my own maintenance logs, you can't really verify them not everyone may take those at face value.
In short, it was free, I didn't pay for nothing, I got my oil changed, tired rotated and got my CarFax records along with it whether it helps or not. If there's no value from it all, at least I didn't loose anything.
Man, if someone showed up at my place, wanting to buy my car, and then had the idea to complain that I don't have service records on CarFax, and that they don't trust my well documented and photographed services, then I would very gently encourage them to find a different vehicle to buy.
But, that's just me.
But, that's just me.
I never had that happen. Not saying it cannot, but most buyers simply don’t care. And if one complains about the method with which maintenance was recorded, they are simply grasping at straws to get a better deal at that point, it has nothing to do with maintenance records anyways.
