Took our 2024 Wrangler in for a CEL with 15k miles, P0017.
Turns out there is a TSB 18-011-25 for this situation. A part of that TSB is to inspect the oil for metallic debris. There was none. However, they made the statement to me on the phone and on the RO, "oil is 1/2qt low and dirty" and that I declined the oil change on the phone and that oil needs to be changed immediately.
As many of you do, I keep a closer eye on my vehicles than the average owner, especially this car because we've only had it for 10k miles, so these statements surprised me.
Drove it home (this thing warms up quick so it got to temp), let it sit for approximately 5 minutes (per manual) and this was the result:
This oil (HPL PCMO 5w30) has right at 5000 miles on it. Looks perfect to me.
Service advisor and then service manager stands by what was "observed." When I stated that it had about 5000 miles on the oil, the response was it's due at 5000 miles so it needs to be changed, which is contrary to the manual as well. The manager gave me the phone number to call Chrysler and give my information for the record, which I did. I've also documented my findings, phone call notes, etc on my side.
I expressed my concern about such a statement in the event of future warranty concerns and he said that these statements wouldn't be used in warranty determination. I find that hard to believe when a several thousand dollar turbocharger, engine, etc is on the line. At least I have good records.
Just an overall disappointing experience, especially because I used to hold this dealer in a higher regard because they've fixed some things for me that I figured would be very challenging to even diagnose.
I know HPL doesn't hold the official Mopar oil spec approval and this experience makes me question if I should make sure to use an officially approved oil in warranty. M1 EP ain't so bad right?
Turns out there is a TSB 18-011-25 for this situation. A part of that TSB is to inspect the oil for metallic debris. There was none. However, they made the statement to me on the phone and on the RO, "oil is 1/2qt low and dirty" and that I declined the oil change on the phone and that oil needs to be changed immediately.
As many of you do, I keep a closer eye on my vehicles than the average owner, especially this car because we've only had it for 10k miles, so these statements surprised me.
Drove it home (this thing warms up quick so it got to temp), let it sit for approximately 5 minutes (per manual) and this was the result:
This oil (HPL PCMO 5w30) has right at 5000 miles on it. Looks perfect to me.
Service advisor and then service manager stands by what was "observed." When I stated that it had about 5000 miles on the oil, the response was it's due at 5000 miles so it needs to be changed, which is contrary to the manual as well. The manager gave me the phone number to call Chrysler and give my information for the record, which I did. I've also documented my findings, phone call notes, etc on my side.
I expressed my concern about such a statement in the event of future warranty concerns and he said that these statements wouldn't be used in warranty determination. I find that hard to believe when a several thousand dollar turbocharger, engine, etc is on the line. At least I have good records.
Just an overall disappointing experience, especially because I used to hold this dealer in a higher regard because they've fixed some things for me that I figured would be very challenging to even diagnose.
I know HPL doesn't hold the official Mopar oil spec approval and this experience makes me question if I should make sure to use an officially approved oil in warranty. M1 EP ain't so bad right?
