Dealership visit for warranty work left me scratching my head...
2020 Kia Sorento 3.3l v6, 75,000 miles purchased new and has Kia's 10y 100k powertrain warranty. Since the last oil change at 70k the inner passenger side CV boot started slinging grease out of it. There is a trail of thick grease on nearby surfaces which can easily be seen just by looking at it. The boot appears to be intact and not torn, I don't know why it would sling grease.
Get to the dealer and tell them, passenger side CV boot is slinging grease. Service writer says yeah, maybe, they will look at it... etc. No diagnostic fee. A few hours later get a text saying the CV boot is bad along with the oil filter housing that bolts to the engine and it is leaking as well. Both items will be replaced under warranty, no charge.
After the vehicle is home via the wife picking it up I get under it to see what they worked on. The passenger side CV boot and axle are still the same, and the grease is still slung all over. No one touched it. Hmm.. I see the driver side got a brand new CV axle assembly, the whole thing is new. The oil filter housing is new. The oil is fresh. Hmmmm..
Paperwork notes our initial concern to the service writer on top. Below that the Tech writes that he heard a clicking from the left side of the vehicle while moving it and stated 'DS CV axle making clicking noise while turning, entire axle assembly must be replaced". Also, "Oil filter housing leaking, must be replaced with oil change". No mention of anything about the grease or passenger side axle.
Well, mixed feelings. There was no charge today for any work performed but I think we got an axle meant for someone else's vehicle. Maybe they got an axle meant for our vehicle. I heard no such noise driving the car. My thing is the tech was RIGHT THERE 2 inches away from the leaking CV boot and grease tracks when he changed the oil filter housing out. He had to have seen the mess.
How would you handle this? Obviously I could go down there again and complain. But I could also wait until the boot slings even more grease then go back before the warranty expires.
2020 Kia Sorento 3.3l v6, 75,000 miles purchased new and has Kia's 10y 100k powertrain warranty. Since the last oil change at 70k the inner passenger side CV boot started slinging grease out of it. There is a trail of thick grease on nearby surfaces which can easily be seen just by looking at it. The boot appears to be intact and not torn, I don't know why it would sling grease.
Get to the dealer and tell them, passenger side CV boot is slinging grease. Service writer says yeah, maybe, they will look at it... etc. No diagnostic fee. A few hours later get a text saying the CV boot is bad along with the oil filter housing that bolts to the engine and it is leaking as well. Both items will be replaced under warranty, no charge.
After the vehicle is home via the wife picking it up I get under it to see what they worked on. The passenger side CV boot and axle are still the same, and the grease is still slung all over. No one touched it. Hmm.. I see the driver side got a brand new CV axle assembly, the whole thing is new. The oil filter housing is new. The oil is fresh. Hmmmm..
Paperwork notes our initial concern to the service writer on top. Below that the Tech writes that he heard a clicking from the left side of the vehicle while moving it and stated 'DS CV axle making clicking noise while turning, entire axle assembly must be replaced". Also, "Oil filter housing leaking, must be replaced with oil change". No mention of anything about the grease or passenger side axle.
Well, mixed feelings. There was no charge today for any work performed but I think we got an axle meant for someone else's vehicle. Maybe they got an axle meant for our vehicle. I heard no such noise driving the car. My thing is the tech was RIGHT THERE 2 inches away from the leaking CV boot and grease tracks when he changed the oil filter housing out. He had to have seen the mess.
How would you handle this? Obviously I could go down there again and complain. But I could also wait until the boot slings even more grease then go back before the warranty expires.
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