You should realize that I had no idea about this TSB and I only got the information about it after I Googled around for it after I got the car back. Gotta give people a little more credit.
Frustrating Dealer Experience
- Thread starter racer12306
- Start date
OP - you can't win here. Please lay down so we can beat you some more!
I think you made a good move. Further, I think you may want to re-visit the severe service schedule as well. Don't give the dealer a toe-hold to deny warranty. Out of warranty, have at it with HPL or your oil of choosing. I am shocked that they called out the aftermarket filter. And demanded "factory oil". That's ridiculous.
I think you made a good move. Further, I think you may want to re-visit the severe service schedule as well. Don't give the dealer a toe-hold to deny warranty. Out of warranty, have at it with HPL or your oil of choosing. I am shocked that they called out the aftermarket filter. And demanded "factory oil". That's ridiculous.
SammyChevelleTypeS3
$50 site donor 2023
Of course it is a shame they treat a customer that way and will not admit a possible mistake.
Bottom line is that you brought the vehicle in with a problem and the dealer service folks tried to pretend it was your fault for not having changed the oil and having a low oil level, neither of which was true.
Dishonest dealer service departments are common enough that one only hopes that he visits an honest one when he needs warranty work done.
I recall years ago taking a work fleet Avenger to a nearby Dodge dealer and being told that I should authorize a fuel injector cleaner and that it was recommended.
I declined and asked recommended by whom?
The service writer didn't have an answer.
Dishonest dealer service departments are common enough that one only hopes that he visits an honest one when he needs warranty work done.
I recall years ago taking a work fleet Avenger to a nearby Dodge dealer and being told that I should authorize a fuel injector cleaner and that it was recommended.
I declined and asked recommended by whom?
The service writer didn't have an answer.
Follow the OLM but do not exceed 10K miles, one year or if it falls under "severe service" conditions like towing or short tripping.
Changing oil,you or the dealer is pretty cheap thing to do ,especially on a new vehicle. I'M a short tripper,that's considered severe service.On my new vehicle I changed at 8,000 as I was going on a long vacation.I also did an oil analysis, it showed fuel dilution from short trips.After that I started doing 5,000 mile changes,at the dealer,every other,they would get me a sample of oil.My fuel dilution problem,went away according to Polaris Labs.I had a 6 year-72,000 mile warranty on my 2019 VW Tiguan as that car was purchased in the Diesel Gate era.I wanted a paper trail for warrenty,and I did analysis for my confirmation that the way I personally drive,I shouldn't do VW's 10,000 mile services.I still have the car,I feel like I crossed my tees,dotted my I's,kept all my paper work.Oil analysis is so much more exact than visual,like doing blood draw.Each owner drives differently, there is no correct answer for each person.Its up to you to figure out what works for you. Join a forum on your vehicle to learn,knowledge is power.Service advisors,and not 'ALL' will throw different pitches to test you!As a vehicle owner,you make YOUR decisions.It sounds like that dealer tested you a bit,and if you must,change dealers.Good luck