Autozone ftw!

[nthach]

I avoid AutoZone as much as I can except for loaner tools. That said, O’Reilly hasn’t given me grief… yet.

All of them use custom point of sale systems running off Dell or HP thin clients and either Oracle NetSuite or even a custom Java/HTML5 app running off Firefox or Chrome on a Linux distribution. Home Depot does the same - custom Java app for point of sales running on Windows 10 using off the shelf Dell Optiplex computers. It would be too much for these guys to spend money on Oracle XStore(or Toshiba/NCR retail sales middleware), Windows/MSSQL CAL licensing and support, and dedicated point of sale systems from HP, NCR, Toshiba and Fujitsu are expensive.

 

[Carmudgeon]

The ORAP stores in my area have tiny parking lots that also have to fit their fleet of small delivery trucks, which can make parking a hassle, so I tend to go there only when I have a specific reason to.

Home Despot needs to join the 21st century and accept NFC payments.

 

[dogememe]

I avoid AutoZone as much as I can except for loaner tools. That said, O’Reilly hasn’t given me grief… yet.

All of them use custom point of sale systems running off Dell or HP thin clients and either Oracle NetSuite or even a custom Java/HTML5 app running off Firefox or Chrome on a Linux distribution. Home Depot does the same - custom Java app for point of sales running on Windows 10 using off the shelf Dell Optiplex computers. It would be too much for these guys to spend money on Oracle XStore(or Toshiba/NCR retail sales middleware), Windows/MSSQL CAL licensing and support, and dedicated point of sale systems from HP, NCR, Toshiba and Fujitsu are expensive.

O’Reilly is all Lenovo thin clients as well as servers, at least in the stores. No idea what they use at corporate.

Thin clients are network booted to a custom Linux distro skinned to look like Windows 2000.

O’Reilly Parts System is Java. Even on 16GB of RAM per thin client it’s limited to two instances of OPS open at once.

 

[The motor guy]

They are. I was a delivery driver for a few weeks. Delivered to both repair shops and car dealers.

They've done that for years. They typically have an account and the delivery drivers in those little ford rangers will deliver to the shop. Same thing if you're a consumer. They almost always can have a part brought in the next morning or afternoon at the latest as you obviously already know.

 

[Kira]

During month 35, a 36 month battery fritzed under warranty, the friendly, young female counterman saw my receipt in hand (kept in glovebox-simple) and said, "You don't need that. We have you", and efficiently processed me. Was it....
A. AZ
B. O'R
C. AAP
D. NAPA

Hint: The answer makes people think of Arizona. I've been treated well at all of them.

 

[ls1mike]

Maybe I am lucky buy my local Autzone and O' Reilly are pretty good.

 

[SammyChevelleTypeS3]

So I placed an order over the phone and for whatever reason I didn't get any kind of confirmation. No email, receipt or anything. Whenever I picked my part up I bought something else and only got the receipt for that item since my item I called in was already paid for. So this guy after a bit of back and forth arguing of how could their be no record of my purchase in the system ends up manually looking through every transaction for the day I purchased it since I was atleast able to look up that day on my credit card statement. After probably 10 minutes he was able to give me a refund. He was the one who didn't give me a receipt, but luckily the store was quiet and he was able to do all that. Lol Lesson learned I guess, just because they ask for your phone number doesn't always mean it keeps a record, although I think autozone is the only retarded place that doesn't lol. I'm just glad he didn't leave me high and dry. I'm not sire why I placed the order over the phone, I could have just verified it was in stock, then ordered online like normal instead of giving my credit card info to an employee.

Your comment reminded me of something that happened just this morning.
I often use our credit card instead of the check book bank card in case of any issues. I would never have given this a second thought if I had not seen many stories n warnings about such things recently.

I swiped card to pay at a kiosk and it looked like it went thru. A worker popped right up out of no where (did not even see them before) and claimed it did not process. Then offered to take my cc to the back.... I paused and thought a moment and said "oh, no problem , let me just pay you with cash." My card never left my possesion. Even though the worker did not strike me as someone I should be wary of I did not give them the chance. Just seemed a bit off to me.

 

[The motor guy]

Your comment reminded me of something that happened just this morning.
I often use our credit card instead of the check book bank card in case of any issues. I would never have given this a second thought if I had not seen many stories n warnings about such things recently.

I swiped card to pay at a kiosk and it looked like it went thru. A worker popped right up out of no where (did not even see them before) and claimed it did not process. Then offered to take my cc to the back.... I paused and thought a moment and said "oh, no problem , let me just pay you with cash." My card never left my possesion. Even though the worker did not strike me as someone I should be wary of I did not give them the chance. Just seemed a bit off to me.

All you do is call the credit card company and tell them you didn't authorize the charge