Wanted to wait and withold judgement until it was through. Alright, so about a week ago while perusing the internet, I come across a thread or two on cruze forums about 2011 LT and LTZ models having punctured condensers from rocks hitting them. The Eco model is unaffected because of the shutters over the condenser. The LS model I believe has it in a different location due to lack of intercooler.
Anyway, There is a TSB out for it, if the condenser is punctured by a rock, that when they replace it, fit a screen over it. I decided to be pro-active and have the screen installed before it can even become an issue. In addition, in the year and 15,000 miles I've owned it, the coolant level in the resovoir has dropped about 3/4 inch from where it was when I got it. That's not a huge amount, but I decided to mention it to the dealer and have it checked out while it was there, and if nothing else to have it on record.
Anyway I went to the dealer and told the service writer what I wanted, and he had to look up the TSB. He said he wasn't sure if he could do it, because while there was a part number, and a Labor/Job # for condenser replacement, there wasn't one for just installing the screen, as the TSB indicates to install upon replacement of the condenser. He talked to the service manager who said he would have no problems installing it for me if he can, but he would have to get approval from GM to do it under warranty. He said he would talk to them and get back to me.
Fast forward a few days, he calls me back and says that GM approved the screen install. GM covered both parts and labor "To ensure customer enthusiasm" (the same thing they put on the invoice when I had the TCM reprogram performed).
So brought it in last night, dropped it off. Got a call this afternoon telling me it was all set and ready for pick up. Drive down there, they had installed the screen, checked system pressure, and gave it the ok.
The coolant, they pressure tested and did a leak dye test, and couldn't find anything. They topped it off and advised me to keep an eye on it in the future, and recommended topping it off at oil changes. At least it's on record if something happens, but I'm not too awful concerned. The turbo does boil coolant after shutdown to keep it cool, you can hear it gurgling if you listen under the hood.
Anyway, I thought I would post a positive experience with a dealer and GM customer service for once.
Anyway, There is a TSB out for it, if the condenser is punctured by a rock, that when they replace it, fit a screen over it. I decided to be pro-active and have the screen installed before it can even become an issue. In addition, in the year and 15,000 miles I've owned it, the coolant level in the resovoir has dropped about 3/4 inch from where it was when I got it. That's not a huge amount, but I decided to mention it to the dealer and have it checked out while it was there, and if nothing else to have it on record.
Anyway I went to the dealer and told the service writer what I wanted, and he had to look up the TSB. He said he wasn't sure if he could do it, because while there was a part number, and a Labor/Job # for condenser replacement, there wasn't one for just installing the screen, as the TSB indicates to install upon replacement of the condenser. He talked to the service manager who said he would have no problems installing it for me if he can, but he would have to get approval from GM to do it under warranty. He said he would talk to them and get back to me.
Fast forward a few days, he calls me back and says that GM approved the screen install. GM covered both parts and labor "To ensure customer enthusiasm" (the same thing they put on the invoice when I had the TCM reprogram performed).
So brought it in last night, dropped it off. Got a call this afternoon telling me it was all set and ready for pick up. Drive down there, they had installed the screen, checked system pressure, and gave it the ok.
The coolant, they pressure tested and did a leak dye test, and couldn't find anything. They topped it off and advised me to keep an eye on it in the future, and recommended topping it off at oil changes. At least it's on record if something happens, but I'm not too awful concerned. The turbo does boil coolant after shutdown to keep it cool, you can hear it gurgling if you listen under the hood.
Anyway, I thought I would post a positive experience with a dealer and GM customer service for once.
