Frustrating Dealer Experience

[racer12306]

Wow ! Just Wow ! You come in for a possible metal in the oil recall notice, and deny a dealer recommended oil change?

That fishing line and hook caught you by the __________. And as far as oil changes on anything and going by the book, yeah they would like that so at the end of warranty time it is hoped it goes caput.

I sure would not have denied that oil change especially at 5K miles, with that recall hanging over my head, new vehicle, I'd be changing it every 5k or so anyway.

Oh and if it is a GDI engine all the more reason to change the oil sooner.

So you got to play the Stupid Games with the dealer and now if something happens be prepared for the Stupid prizes?

You should realize that I had no idea about this TSB and I only got the information about it after I Googled around for it after I got the car back. Gotta give people a little more credit.

 

[crashz]

OP - you can't win here. Please lay down so we can beat you some more!

I think you made a good move. Further, I think you may want to re-visit the severe service schedule as well. Don't give the dealer a toe-hold to deny warranty. Out of warranty, have at it with HPL or your oil of choosing. I am shocked that they called out the aftermarket filter. And demanded "factory oil". That's ridiculous.

 

[SammyChevelleTypeS3]

Recommending an oil change at 5k isn't the worst advice I've heard. Tech probably pulled the stick before all the oil drained back into the pan. It looks due for a change.

Of course it is a shame they treat a customer that way and will not admit a possible mistake.

 

[fdcg27]

Bottom line is that you brought the vehicle in with a problem and the dealer service folks tried to pretend it was your fault for not having changed the oil and having a low oil level, neither of which was true.
Dishonest dealer service departments are common enough that one only hopes that he visits an honest one when he needs warranty work done.
I recall years ago taking a work fleet Avenger to a nearby Dodge dealer and being told that I should authorize a fuel injector cleaner and that it was recommended.
I declined and asked recommended by whom?
The service writer didn't have an answer.