Hermann
Site Donor 2023
I guess.
Massive Fail at Lowes Yesterday
- Thread starter Hermann
- Start date
Hermann
Site Donor 2023
There wasn't
Hermann
Site Donor 2023
This was our third stop of the day. It started at Waffle House. The food was good but the waitress we had was either having a bad day or just wasn't friendly. The next stop was at Home Depot where she didn't like the shelf brackets there, plus they were double the price of similar brackets that we eventually found at Lowes. Tried to find help to see if we where in the right area. The line at HD customer service was about 15 deep. So we left. Then to Lowes which has been discussed. Karen lost her cool because we just seemed to be a clump of dust on the floor. She wanted to be treated like a CUSTOMER.
Hermann
Site Donor 2023
Still think she's upset. I sent her this share this morning and her response is below.
There probably was but nobody wanted to do it . I'm quite familiar with how Lowes operates and who is trained to do what .
Sadly, expectations have to be lowered. If I don't do my homework thoroughly in advance of a visit almost anywhere, I anticipate being frustrated with no expectationon of being satisfied. However there are exceptions and occasionally I am surprised. Biggest frustration is the inconsistency with availability on the websites and what is actually available to buy, even when I make certain the specific store location is entered in my online search.
The one exception is my local Ace Hardware store. Always willing to help, knowledgeable and well-staffed. I make Ace my first port of call, even if the prices are a bit higher. (Often they are NOT!) Try to support them whenever I can and praying they remain in business.
As a general rule I always expect to know more than the sales staff at most big-box stores in any retail category. Assistance requests remain limited to locating the item I am attempting to buy. Unfortunately, management has decided it is not worth investing in their employees and any key training. We are all left to deal with it.
Customer experience - what's that?
The one exception is my local Ace Hardware store. Always willing to help, knowledgeable and well-staffed. I make Ace my first port of call, even if the prices are a bit higher. (Often they are NOT!) Try to support them whenever I can and praying they remain in business.
As a general rule I always expect to know more than the sales staff at most big-box stores in any retail category. Assistance requests remain limited to locating the item I am attempting to buy. Unfortunately, management has decided it is not worth investing in their employees and any key training. We are all left to deal with it.
Customer experience - what's that?
Our Lowe’s was exactly as described by the OP, until the Menards was built almost next door.
That caused a major change at Lowe’s, as very few of us graced their door again. Late in 2020, Lowe’s had a policy that was more in line to my personal desire than what Menards requirement was, so I went there and have rarely gone to Menards since. Our Lowe’s is now a good place to shop.
That caused a major change at Lowe’s, as very few of us graced their door again. Late in 2020, Lowe’s had a policy that was more in line to my personal desire than what Menards requirement was, so I went there and have rarely gone to Menards since. Our Lowe’s is now a good place to shop.
Hermann
Site Donor 2023
Send help here. Maybe the new Store Director can whip them into shape.
4WD
$50 site donor 2025
Yep - internet is first stop always - however, I have never requested boards to be cut - that’s expecting real work !
I’m not sure if that, at least in my personal experience. I get special treatment which I don’t much like people assuming I need help when I don’t.
With rampant shoplifting in some locations, inventory controls are not going to work well.
For future reference : Every Manager is qualified to cut boards , mix paint , cut keys , operate manlift , etc. Anyone working in the lumber section is qualified to cut boards . If you go to Customer Service and request help in a particular department , they will put out a call for assistance but they have no way of knowing if anybody showed up . If things are not going your way , ask to see the Manager On Duty ( MOD ) .
Standing in the middle of the store and screaming is probably not the best way to handle things . In fact , next time leave Karen at home . It will probably be best for everyone involved .
Standing in the middle of the store and screaming is probably not the best way to handle things . In fact , next time leave Karen at home . It will probably be best for everyone involved .
Hermann
Site Donor 2023
Then why would no one even ask what what we needed.
You should probably get a part time job.. at lowes or home depot.. report back your findings..
I assume its lazy or they ignore people for whatever reason would make sense to that particular person.
ie that person looks like a pain
or lets see how long this person stands there..
or etc.
"#2 and better" and the "premium" grades. You will not find premium at big box. What you find at big box is usually waned-bowed wood picked over.....
A lot of workers these days just seem to avoid any personal contact unless it’s someone they know. They avoid eye contact, they have earbuds in while working and are not aware of their surroundings. In the grocery store I see the shopper workers with their big carts pulling items off and scanning. They are so focused on their task that they won’t move their cart to let you by. Stockers block areas off with boxes or carts. They seem to not care that they are impacting customers. They feel bothered if you try to ask help from them.
I see this everywhere.
Hermann
Site Donor 2023
Found 3 2x10 10ft long that were VG. Not perfect but like I said they were VG. Hope they still aren't laying on the floor.
I already told you . Lack of motivation . Either that or maybe they were scared of Karen ..
Do you know this as factual? Company policy?
Having worked retail for 20+ yrs. w/Lowes/HD and Sears. I will say, we @ HD are very short staffed. The new hires generally know very little and there's very little computer training. Shadowing an experienced associate for mentoring is not always possible. (New hires are mostly PT and many quit, don't show up, and are NOT trained to operate Reach/OP/Electric Ladders and other pieces of equipment.) This puts a much greater workload on experienced associates. It's hit a or miss if you'll find competent help. We do try our best but locating inventory is very difficult especially when it says it's an "active" item BUT is a "No Home." Meaning, not on planogram and not on the shelf but somewhere in the overhead. (Hopefully in the Dept's "No Home" Bay/s.) Counts are MANY times off. Thief is rampant. Customers don't help by opening boxes in a horrid way and leaving items everywhere but their original location. I can't tell you how many times I've been called to help in a certain aisle, but having to walk a long distance and being stopped twelve times along the way, the person has left. When us older and experienced associates decide to retire or go PT....it's going to get even worse.
Similar threads
