this ^
Crooked dealerships - Should I even bother getting my oil changed here?
- Thread starter R18Civic
- Start date
"dealership tried to steal 1,400 dollars from me, should I let them steal even more from me?"
There I fixed it. Run not walk away.
There I fixed it. Run not walk away.
The car in question is a 2019 Chevrolet Malibu. I don't know if he bought it from a Honda dealership or not, but aren't CPO warranties limited to dealerships affiliated with the manufacturer's brand? Or can vehicles be sold with a true manufacturers CPO warranty by dealerships not affiliated with the manufacturer? I have never purchased a vehicle with a CPO warranty, so I am asking in earnest.They're going to tell you that the CPO warranty doesn't cover "wear" items and that's almost certainly accurate. The issue is, I'm quite certain that they can't "CPO" the vehicle with that issue existing. Tell them you're going to contact corporate Honda to inquire how they CPO'd the vehicle with this condition. Bet you they all of a sudden realize their oversight and it gets fixed under warranty.
And more importantly, if it's truly a manufacturer CPO warranty, it is NOT "with" this dealer. It's nationwide with any dealer for that manufacturer.
Well, it would solve the OP's problem
I think it depends.
For example
Our 2024 Wrangler has a Ford Blue CPO on it and it was bought from a Ford dealership. I think it's a reasonable guess that a Chrysler CPO would have to come from a Dodge/Chrysler/Ram/Jeep dealer. With that said, I could see a Ford location that is a part of a group that also has a Chrysler location selling a Chrysler CPO.
I don't get it, OP determined that dealer was a crook, still asking if he should go back?
- Joined
- May 31, 2024
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There are good and bad dealerships, there are good and bad independent shops. Neither one are all good, or bad.
Would luv to see you get reimbursed out of your own pocket. RUN from that place,,,
Meh. They quoted you a much more thorough job that will last a lot longer than simply turning rotors and putting in pads. That doesn't mean they are being dishonest, just that they wanted to fix the problem 100% for many years to come, rather than kick the can down the road. Nothing wrong with that IMO. Very few shops will turn rotors anymore.
The OP doesn't need to waste any more time and effort to pursue reimbursement through the selling dealership. He is $400 out-of-pocket for resurfacing the rotors. According to the GM CPO warranty, rotors are considered to be normal "Maintenance and Wear" items excluded from coverage.
To maintain the warranty on a tire, it has to be repaired to the tire brand's requirements, ie: a patch inside the tire, and not a plug. Best to take to to a shop that specializes in that brand of tire. Could be to your benefit down the road!!!
I have this feeling that any mechanic with a brain and skill has already hung up his own shingle or is going independent so he is not getting robbed blind via "warranty" work.
No
It's a known bad dealership, what would you expect? Better hope they don't break something for upsale.
It's a known bad dealership, what would you expect? Better hope they don't break something for upsale.
It was patch inside the tire. Once they got the correct tire, seemed to go okay after that.
CPO is historically a manufacturer's warranty but only for vehicles that meet certain criteria. The dealer also has to do certain inspections, repairs*, etc, etc and then pay a fee to have it covered. In turn, they should be able to sell it for higher price and absorb that fee they pay. Toyota charges their dealers $700, for example.
A Honda dealer can't CPO a Chevrolet or a Ford dealer can't CPO a Chrysler and so on. What might be going on, and I think someone alluded to this already, is it's not a true CPO warranty, but a dealer-based warranty that they're using this terminology on (to confuse buyers too).
* As you can imagine, a dealer might overlook a repair during their inspection because the cost will be on them at that point. They CPO it, sell it, then the customer comes back and it's a warranty repair now, where the dealer will be reimbursed.
I can't imagine one manufacturer will warranty another manufacturer's vehicle so I suspect the 2nd part is a factor here. The Ford dealer you bought from is part of a dealer group that also has Jeep dealership(s) and they're playing loose with the paperwork by listing the selling dealership as the top-level dealership group name.
Well, never mind.... In this case, Ford is simply getting into the "extended warranty" game:
My personal rule is I only deal with dealerships for 3 things:
- Vehicle purchase
- Warranty repairs and any service included with new vehicle purchase.
- Recall repairs
Stay away.
Dealership owners view their dealerships as infinite cash cows and expect their service and parts managers to charge the maximum for everything. Most dealerships buy bulk oil from whatever company is cheapest this week.
The Honda dealer near me buys "Gulf brand" bulk oil.
Oil vendors know that the lowest price is a driving factor in the dealership bulk oil buying decisions,
so the oil might be the least quality oil on the planet, to leave enough room for profit for the oil vendors.
Then the dealerships have minimum wage relatively unskilled young workers doing their "Express oil changes".
Not the kind of oil change I would want to pay $100 for.
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Your calipers could still be bad and resurfacing the rotors could be a "band aid" approach. Did you see the brake pads? Was the wear uneven?
Until then-we have another thread of guesses and not knowing the facts and/or yet another dealer bash thread.
Was at dealer getting warranty work done and was talking to a buddy as he was getting the dealerships "free oil changes for life" done. The service lady brought in a air filter that looked like it had been in for 20 years. Buddy said no way that was his. He pulled out a receipt for the air filter he had just put in 20 minutes ago. Her face turned red, she spun around and went to the tech. A lot of hand waving went on. She came back and said "they had played a joke on her" since she was new there. Really??? No tech came out and told what was going on. They just got caught with their pants down. Buddy had a loooooong talk with the manager.
