Quote:
Does this confirm the theory that most mechanics are limited in their knowledge of oil? I think Wrejch is in the minority. Most are still old school 3k, or believe that by offering 3k oil changes as loss leaders they increase business, or don't unerstand extended oil changes, or public trend towards them.
I know many mechanic's and unfortunately I would have to say the majority of them are still stuck on 3K OCI's. Not from a shop profit's point of view but just from lack of knowledge about modern oils.
If you really think about it what does increased knowledge about oil do for a real mechanic? Think about what he does all day. He is given a repair order to work on a vehicle. If it's a oil change (LOF) he just pulls in the vehicle, drops the oil and filter, spins on a new filter, fills the oil using the bulk dispensed oil from a tank in the back room and gives it a grease job (if it even has any grease fittings). If it's anything else he diagnosis a fault, disassembles it, orders parts, installs new parts, test to ensure the repair is done and he's finished. In fact he has no real control over what oil goes into a vehicle and how often it goes in since most of that is dictated by the shop/dealer owner. Knowledge about oil and OCI's in no way increases how much he makes or how efficient he is at repairing a vehicle. It's a sad fact of life but true.
If anyone needs increased knowledge about oil and OCI's other than the consumer it's the shop/dealership owner. They after all are the ones that select the oils used in their shops and what OCI to put on the little window sticker.
Now having said that should the mechanic be more knowledgeable about oils and OCI's? Sure they should. It is after all the life blood of what he works on.
I think the real problem is the mentality of the repair industry. What does it mean for my bottom line profit margin. Will instructing their mechanic's about lubricants and service intervals make them anymore money, probably not.
I personally have never been the norm and am very proud of that. I try to think of each and every one of my customers vehicles as my own and treat each of them as such. I also have the advantage of being a small repair business and can pick and choose my customers. I tend to only work on trucks/tractors that are owned by people that truly care about their equipment and the investment they made in it. I try to keep my customers well informed about preventative maintenance practices and the benefit on their bottom line. I also try to stay well informed about what I am working on and what goes in them.
I don't put much faith in the reliability of ASE certified mechanic's but it does have one advantage. It does at lease expose those that do take the test to the knowledge and information about what they are taking the test for. There are test for engines, HVAC, transmissions, electrical, etc... Maybe they need to add a new category. Something like "Lubricants Technology" that would test their knowledge about lubricants, their certifications, applications, UOA's and how to pick the proper OCI. At least then they would be exposed to the information. It couldn't be any worse then it is now.