Two layers aren’t needed, it’s just so they get a longer mileage interval and filtering. If you don’t push the extra past it’s limits, it’ll be just fine. Its essentially a Wix with fiber end caps. I’d rather pay $4 vs $10 just because of metal end caps
Oil filters help the engines last much longer.In the end, do we really need oil filters at all. The founder of this forum didn't think so.
Fram should be letting the guys who support customer chat know about stuff like this ASAP. Sad that consumers have to let the people at Fram know what's going on with their products. Failure on the part of whoever is in charge of customer support at Fram.I spoke with a Mark on the fram chat. He was unaware of any changes - I showed him the video and he was very surprised with that he saw. He's going to contact the engineering team and find out, and email with the results. Will share what he finds outs.
Not really.... 9 out of 10 customers they get in chat are probably asking "what filter do I use for my car?". And as one of the reps in the screenshot'd chats said, the filter (still) meets or exceeds OEM specs. Anything above and beyond is just an extra benefit. They test these new designs and they're fine or they wouldn't release it.Fram should be letting the guys who support customer chat know about stuff like this ASAP. Sad that consumers have to let the people at Fram know what's going on with their products. Failure on the part of whoever is in charge of customer support at Fram.
IMO, guys on customer chat need to be aware of technical aspects of the product like construction details, efficiency, etc that isn't already shown on the website, and also to backup and clarify (if need to) on what is shown on their website. If a change like what's happening with the Ultra has already hit the shelves, the customer support people need to know that IMO and be aware on how to answer people who ask, like is now happening. Anyone can look up what filter fits their vehicle by the application tool on Fram's website. If they found Fram chat, they are already on Fram's website.Not really.... 9 out of 10 customers they get in chat are probably asking "what filter do I use for my car?". And as one of the reps in the screenshot'd chats said, the filter (still) meets or exceeds OEM specs. Anything above and beyond is just an extra benefit. They test these new designs and they're fine or they wouldn't release it.
You obviously don't know how customer service works, moat of the new products that my company puts out I find out about from a customer calling in and asking me about. This may seem hard to believe but in the 14 years I've been there, that's the way it is.IMO, guys on customer chat need to be aware of technical aspects of the product like construction details, efficiency, etc that isn't already shown on the website, and also to backup and clarify (if need to) on what is shown on their website. If a change like what's happening with the Ultra has already hit the shelves, the customer support people need to know that IMO and be aware on how to answer people who ask, like is now happening. Anyone can look up what filter fits their vehicle by the application tool on Fram's website. If they found Fram chat, they are already on Fram's website.
But I guess they could just tell everyone the info beside what filter fits what vehicle is "proprietary".![]()
Interdasting.