It's not just sales. Imagine being in service.
No, we didn't work on our computer, it must have come from the factory that way.
I heard that from a customer who put 3rd party memory in their computer, dislodged some EMI shielding which shorted out the DC-DC converter on the board.
Or, no one changed anything on the system, it must be3 a bug in the software. I heard that from a customer who managed to cut and paste the output of one command into the administrator shell, over-writing all the files in the system configuration directory, zeroing out the contents of key files.
I'm not saying they do this intentionally in all cases. In the latter case, they didn't even realize what they did. But, what they told me was not the truth.
The first case was just a bald faced lie, and a really bad one since they didn't undo what they did.
Then there are the customers who have a hanger queen. They get support on a few machines. Those that don't have support contracts never seem to go down. But the handfull on support suffer all the DIMM, CPU, power supply, fan and disk failures. How lucky are they that they picked the right machine to put on a support contract.
Originally Posted By: demarpaint
Originally Posted By: strat81
I used to sell cars. I also spent some time in a service department as a service writer.
Customers lie.
"I have great credit."
No you don't. According to your credit report, you haven't paid anyone for anything in three years. But I'm sure the credit bureau is "in on it" and "out to get you."
"I don't have a trade-in."
Then why do you have a vehicle title in your front pocket? Were you gonna whip that out at the end of the deal or do you just carry it around for fun?
"I just spoke to the other dealer across town and he offered me the same vehicle for $8k less than what you're offering."
Really? He offered $8k less than us on a $22k vehicle we've already dropped $3k on? IOW, he offered you vehicle at 50% off MSRP? If he did, we'd be down there buying his cars to put on our lot.
"My trade-in is *clean*. Virtually perfect."
There's hail damage on the roof, hood, and trunk. The driver's door has been repainted. There are three different brands of tires on it. Your headlights aren't aimed correctly because the bracket they mount to is crumpled like a piece of paper.
"I've been driving stick for years."
Ka-thunk. *stall*
I had a few customers that wouldn't even shake my hand and/or tell me their names when I introduced myself. Really? You act uncivilized and now you want a deal? Ha.
I post this not to say that car salesmen are awesome. Rather, the deceit is a two-way street.
I agree with you, we probably could compare notes and easily write a novel.
Good sales people don't lie, they modify the truth to fit the question or situation at hand. LOL
On a more serious note: I've been in one form of sales or another all my life, and taught people how to sell, here's what I've learned. All customers lie, not just the sales people. Some people lie better than others, the person who lies the least usually does the best. People aren't stupid, and most smart people have a built in B_S meter, the key to a good salesman is not to trip the customer's B_S meter. Mine is quite keen, and when someone is B_S'ing me it trips the meter and they lose the sale, no matter how good the deal might have been.