Originally Posted By: dave1251
Originally Posted By: rdalek
Money back is money back. You can call it any other name you want but if you get your money back, you get your money back. Here's a clue, anyone is going to want to know that their product caused the damage. Anyone would. Again, common sense. If you don't like it, they refund your money then too. It's really that simple.
You care to reply to this part below or is that to difficult just like my original question that you have yet to answer?
Again for possible penetration.
Money back Guarantee. (noun) provide a formal assurance or promise, especially that certain conditions shall be fulfilled relating to a product, service, or transaction with money
refunded.
Warranty a written statement that promises the good condition of a product and states that the maker is responsible for repairing or replacing the product usually for a certain period of time after its purchase.
You provided an example of a warranty not guarantee.
You contend the makers of zmax did not pay restitution on their settlement with the FTC because zmax has always offered an money back guarantee. Again calling an 800 number is not an money back guarantee. Money back guarantee is a
certain(
known for sure; established beyond doubt) refund(
pay back (money), typically to a customer who is not satisfied with goods or services bought). The restitution(
the restoration of something lost or stolen to its proper owner) agreed to by the settlement(is
a resolution between disputing parties about a legal case, reached either before or after court action begins) the makers of zmax agreed to refund consumers whom purchased zmax for up to 1million United States Dollars.
Where is the money back guarantee?
Proving a product is responsible for failure is not that simple if you can not distinguish the product from motor oil once it mixed together.
Warranty does not equal money back guarantee. By definition is it that simple.
Originally Posted By: rdalek
Also, look at what I found that George told me about.
http://www.zmax.com/why/technical/
zMAX spent $4.5 million testing our product to the FTC that zMAX works. The tests conducted on zMAX are based on accepted protocols as directed by the Society of Automotive Engineers (SAE) and the American Society of Testing and Materials (ASTM). zMAX requires a "soak in" period in order to achieve maximum benefit, therefore, when necessary, the protocols have been modified only to include a "soak in" period for zMAX.
Where is the documentation from the FTC to support this claim?
Originally Posted By: rdalek
And look here as well:
http://www.zmax.com/why/benefits/
The one product that soaks into metal, zMAX Micro-lubricant micro-molecules are reformulated to be smaller than regular oil molecules. This allows zMAX Micro-lubricant to more effectively reach internal parts to disperse carbon and other harmful deposits.
All that approved by the FTC lawsuit settlement. So, still want to answer my question or does this settle the discussion?
Where is the documentation from the FTC to endorse this claim?
Originally Posted By: rdalek
If all this is not good enough, here is a idea. Call zMAX yourself. I did. If I can spend my time trying to get FACTS for someone who just outright ignores those facts then you call them YOURSELF. Oh wait, then you will have to talk to someone that knows more about zMAX than you ever will. Here's the number. I wouldn't want you to break into a sweat or something trying to look it up. 1-888-645-1101 and ask for George. Really nice guy and you might actually learn something.
No you still have not provided the money back guarantee in writing so this is not good enough.
George is not authorized to provide a written money back guarantee.
Once again you have failed to provide something as simple as an money back guarantee and your fellow support is unable to provide an FTC endorsement letter or transcripts from an FTC press release to support the makers of zmax and zmax claims.
Good Luck on providing two simple documents.
Lets see if any supporter can answer the technical questions.
Well, I have to add yet another question to the list then. What have you proven about zMAX? Have you had a test performed that proves zMAX doesn't work? I bet you have not and I bet you won't. I would also bet that if you did and the test results proved it works, you would still argue about something.
This is the really simple part of this. The FTC filed a lawsuit. When the FTC got to the discovery phase, saw the test results that showed what zMAX does, the FTC settled the lawsuit because it couldn't go any further. Zmax agreed because it could still sell its product and make the current claims that the FTC was fine with. If the FTC had a problem with the claims, they would have went forward with the case. I figure you won't get that because that is just common sense.
I'm planning to contact the FTC tomorrow. I'm going to ask them for some documents. If they show that they were satisfied with the claims being made, will that be enough or will you argue about something else?
Edit: How do you know that George can't provide that? He is the one that sent it to me. It has his name in the email.