I hate RockAuto right now

ripcord said:
The crazy thing is the address of both the machine shop and the recipient of the parts is on the the box of parts I sent back. I think I will try to reach out and let them know what's happened.

I took a photo of everything so I have all their info
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You’re a good man.

We got some huge mirror left by FedEx and we walked it over. It was like 6 houses down. Somewhere someone else is missing their delivery as you said 👍
 
John105 said:
As a little kid, that catalog was packed with stuff I liked. Curb feelers, louvers/reflectors for sealed beams, wide white whatevers for the tires
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I liked all the white on black Stuart Warner gauges. As a 12 year old, wanted a custom dash car with about 8 of these gauges, a speedo and a tachometer.

I bought a clear plastic distributor cap so I could see all the sparks inside the distributor in a dark driveway.
 
D60 said:
I'm not defending RA but stay calm and work through the return process on their site. If you select that you received the wrong part I'd be surprised if you have to pay return shipping

You can email service but they'll almost surely tell you the same thing, ie initiate a return online
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This happened to me once. Ordered a bunch of things with a timing belt kit, including an idler pulley for the AC belt. Received a random ball joint instead of that pulley. Initiated an exchange, they just sent me the correct part and let me keep the ball joint. Anyone need some random ball joint? Looks pretty heavy duty, pretty sure it's off a truck. Haha
 
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I like RA and appreciate their catalog for cross reference. I use them if they are the best price after shipping. I did order two closeout oil filters that were wrong. It was my fault. The pictures imitated what I needed but the part number was slightly different. They were 99 cents each. They show up and they are exact except they have a plastic tube that runs from the middle top, outside and along the edge to the bottom. Something to do with priming or water draining I think. I finally discovered they fit the same model engine as mine but in Europe and a later model year. Price from ECS or FTP, $50. My brother has them now as he has even a larger collections of VW's than I do. I'm not gonna sweat a couple bucks.
 
I called the company shown as the recipient on the box inside the package sent me. Turns out they are a well drilling company in Oregon and the custom machine parts are for a big pump. Hopefully they don't have an idle well drilling rig and crew waiting on those parts. At least they have more information about their missing package. Hopefully the drop shipper will get it to them.
 
I buy frequently from RockAuto and yes, they’ve messed up a couple of my orders.

But I still trust their parts (like filters, coils, plugs, small electronics, etc.) over the eBay alternative. My latest lesson learned was the Mercury and the faulty no name eBay ignition coils. The NGK replacements have operated without issue since installation so much so that I decided to use the Mercury and sell my Charger (more inquiries for the Hemi Charger than my grandpa car 😁).

That said, I do notice their catalog is not perfect. It will list parts that supposedly fit on a car that I know do not (like the overlapping models BMW/Mini have in the same year), or suggesting turbos for a NA car. I’ve learned that I need to pay close attention to what I’m looking at with their catalog.

Meanwhile I have drum brake parts for something that they didn’t want back. 😜
 
They look like the outer part where you would install a bushing in the middle of them. And they would probably be custom welded to the end of some kind of tube or metal bracket to create a connection with a bushing.
 
k1xv said:
I liked all the white on black Stuart Warner gauges. As a 12 year old, wanted a custom dash car with about 8 of these gauges, a speedo and a tachometer.

I bought a clear plastic distributor cap so I could see all the sparks inside the distributor in a dark driveway.
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I got that cap too. The JCW catalog was never ending reading.
 
garage. When I order something, I expect to get said item. I do not want to have to fix their mistake as well as pay for their mistake; it seems this is a running theme with rock auto.
 
I was doing front brakes on F30 on Sat and ... one of 2 Power Stop rotors had a straight hole instead of this:

1712597711439.webp


one side was already done so I simply beveled the hole so that retaining screw would have enough threads to stay in and to be flush....
Not blaming RA but Power Stop dropped quite a few lines on my go-to list.
 
dlundblad said:
As said, use the RA process for a return. Select wrong part. You should be able to add comments too. Keep it short and sweet. (Ordered a hub bearing assembly, received 20 steel bushings.)

They’ll likely want you to place another order for (hopefully) the correct part, but I can’t see them charging you for return shipping since it’s their fault.
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I just ordered (2) brake rotors for our daughter's car but it might be a week or two or a month or longer before I install them. I put them on a shelf in my garage and noticed one of the boxes was more dinged up and re-taped close. Lucky thing I checked.... Both had been opened and returned - neither rotor was in the plastic bag inside the box. First clue. Second clue was grime on one of the rotors while the other had greasy/dirty fingerprints on it. Glad I discovered this the same day they were delivered 'cause weeks later, and worse, when I was starting to work on it, it might be harder to claim this.

So I had to play their game to go through the return process. It would be simpler if they had a selection for "I was sent used or opened parts" and cut to the chase. Best choice I had to select was "Wrong part..." and even then, they still added something "it's unusual to receive (2) wrong parts" and made reconfirm. Luckily, it accepted it and they paid the return shipping and the replacements are on the way.
 
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Hall said:
I just ordered (2) brake rotors for our daughter's car but it might be a week or two or a month or longer before I install them. I put them on a shelf in my garage and noticed one of the boxes was more dinged up and re-taped close. Lucky thing I checked.... Both had been opened and returned - neither rotor was in the plastic bag inside the box. First clue. Second clue was grime on one of the rotors while the other had greasy/dirty fingerprints on it. Glad I discovered this the same day they were delivered 'cause weeks later, and worse, when I was starting to work on it, it might be harder to claim this.

So I had to play their game to go through the return process. It would be simpler if they had a selection for "I was sent used or opened parts" and cut to the chase. Best choice I had to select was "Wrong part..." and even then, they still added something "it's unusual to receive (2) wrong parts" and made reconfirm. Luckily, it accepted it and they paid the return shipping and the replacements are on the way.
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Happened to me March 2020 literally same week as my co began wfh due to Covid. I really can’t remember if I called. But I remember they issued a FedEx label, and as soon as I dropped it off, it triggered a replacement order to ship. I wanna say I didn’t call it was done online
 
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If RA doesn't eat the return costs and either send you the proper parts or refund, do a credit charge card charge back.
 
While not infallible I would guess Amazon compares the weight of the package they are about to ship vs the weight there computer system says the package should weigh for the item ordered. So if you order socks and the box contains a brake rotor, they will know something is off.

I ordered a reman engine for my Jeep maybe a decade ago through RA. The remanufacturing was not done properly. Oil galley not thoroughly cleaned. Engine ruined at startup. I got a replacement and they covered pulling the reman engine and installing a second reman.
 
I go to RA website to see list of manufacturers and part numbers then price on Amazon. I still may order on RA. But I check Amazon. Maybe expand to others like partsgeek.com. And some online Ford dealers have decent prices.
 
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