So I received my replacement bearing from RockAuto

[cryptolyme]

you'd think with rockauto's astronomically high shipping prices they'd do a better job...guess not

 

[D60]

Since this is related, I figure this is as good as any a place to post this observation. I received four plugs and four coil boots yesterday. They came in a 12x12x12" box -- and if you think about it a cubic foot is huge for these items.

That said, I'm not complaining as they used copious bubble filler and the items couldn't readily move around in the box. Return address was a Medlock Dr in PHX -- don't recall further details.

I do wish RA would state the city and state of "Warehouse A" etc. I recently received an entire brake kit of rotors and pads in two days via FedEx. The same kit would take at least a week from the east coast. I know they provide delivery estimates but FedEx often beats them and it may influence my purchasing decisions (while fully realizing I'm speculating on FedEx being faster).

Finally, I'm not a RA fan or boycotter -- I have no particular loyalty to them as I've learned they have no loyalty to me. No matter how much you spend they don't seem to much care and the concept of customer service is spotty at best. You have to view them like a government bureaucracy with a complete inability to operate outside the system or exercise discretion. Accordingly, I treat them with apathy -- the same way they treat me.

 

[Barkleymut]

I imagine it's difficult to hire good help for a warehouse picker, esp at what they're likely willing to pay. I have no first-hand knowledge of what they actually pay, but I'd guess it's comparable to a starting wage for fast food etc.

The people who are remotely competent likely move up or move on almost immediately.

I hire a lot of people every year, my office is very close to a Standard Auto warehouse, they pay pretty well. Most employees do not speak English.