I'm not one to play bash the dealer like so many do. Here is my personal experience with hyundai within the last month.
Got the pleasure of visiting three of them in the San Antonio area, for three different reasons.
#1- 2017 Tucson, Scheduled an appointment for the recall to the anti-theft system to resolve the "TikTok" issue. I scheduled the appointment with the dealer a month in advance. Literature from Hyundai said "takes about an hour" "a simple computer flash".
Drove down there this morning at 730. Dealership is in absolute shambles. Cars waiting for service parked everywhere. Crates of new motors sitting everywhere, and littered all over the place. I'm greeted by a 20 year old service writer with probably 25 sets of keys laying on his desk. "I don't know what they told you, but if you leave it we MAY be able to get to it on MONDAY." Today was saturday. For a one hour computer flash procedure. Told the guy nope and walked out with no service.
I had ordered some trim clips for the same car, and placed a parts request online through the same dealer, and followed up with a phone call. No record of my parts request when I got there, and the kid couldn't figure out how to charge me for the parts so he just gave me them and sent me on my way. 99 cent plastic trim clips.
#2- My wife is assigned an Elantra for her job at the Federal Government. They have a contract with jiffy lube for oil changes and the Hyundai dealer for everything else. She took the car in with an appointment to get 4 tires put on it. Car sat at the dealer for three weeks, dealer never looked at the car. Her supervisor went to the dealer to see what the deal was, and ended up taking the car to another dealer.
#3- Same problem, different dealer, still needs 4 tires put on the car. Dealer #2 takes 4 days to even quote a set of 4 tires, and we are still pending service after a week. Car still parked at dealer #2. I believe the quote was $607 for 4 no name tires on a base model elantra with hub caps.
Back to problem #1 with our personal car needing the computer flash. Called Hyundai corporate. They gave me a case number and suggested that I take the car to a dealer that is 42 miles away from my house for service. I set an appointment with them for September 8th, their earliest booking.
Got the pleasure of visiting three of them in the San Antonio area, for three different reasons.
#1- 2017 Tucson, Scheduled an appointment for the recall to the anti-theft system to resolve the "TikTok" issue. I scheduled the appointment with the dealer a month in advance. Literature from Hyundai said "takes about an hour" "a simple computer flash".
Drove down there this morning at 730. Dealership is in absolute shambles. Cars waiting for service parked everywhere. Crates of new motors sitting everywhere, and littered all over the place. I'm greeted by a 20 year old service writer with probably 25 sets of keys laying on his desk. "I don't know what they told you, but if you leave it we MAY be able to get to it on MONDAY." Today was saturday. For a one hour computer flash procedure. Told the guy nope and walked out with no service.
I had ordered some trim clips for the same car, and placed a parts request online through the same dealer, and followed up with a phone call. No record of my parts request when I got there, and the kid couldn't figure out how to charge me for the parts so he just gave me them and sent me on my way. 99 cent plastic trim clips.
#2- My wife is assigned an Elantra for her job at the Federal Government. They have a contract with jiffy lube for oil changes and the Hyundai dealer for everything else. She took the car in with an appointment to get 4 tires put on it. Car sat at the dealer for three weeks, dealer never looked at the car. Her supervisor went to the dealer to see what the deal was, and ended up taking the car to another dealer.
#3- Same problem, different dealer, still needs 4 tires put on the car. Dealer #2 takes 4 days to even quote a set of 4 tires, and we are still pending service after a week. Car still parked at dealer #2. I believe the quote was $607 for 4 no name tires on a base model elantra with hub caps.
Back to problem #1 with our personal car needing the computer flash. Called Hyundai corporate. They gave me a case number and suggested that I take the car to a dealer that is 42 miles away from my house for service. I set an appointment with them for September 8th, their earliest booking.