Dealership issue.

[Dr_No]

Hi all, my mother just bought a pre owned 2005 hyundai elantra with 48,000km from a hyundai dealership.

The dealership sold her a warranty for 2 years covering everything but wear items. However they said that she MUST service it at the dealer or they will not honour it. I work at a Great Canadian Oil Change and know that we are warranty approved. I told the dealership that and they stand their ground. I refuse to let her take her car there as I have always done her oil changes, etc.

What should I do now?

Thanks,
Andrew

 

[Popinski]

Is it a Dealership warranty or Hyundai Warranty?

If it's Hyundai warranty, then telling you that it must be serviced at the dealer is illegal.

 

[Dr_No]

I believe it is a dealership warranty.

 

[Wilhelm_D]

Originally Posted By: Dr_No
The dealership sold her a warranty for 2 years covering everything but wear items. However they said that she MUST service it at the dealer or they will not honour it. I work at a Great Canadian Oil Change and know that we are warranty approved. I told the dealership that and they stand their ground.


Canadian law differs from American on warranties.

However, if the contract is a dealer-supported "warranty", and it specifies that a condition of that warranty is dealer servicing, I would imagine that it is a quid-pro-quo arrangement (you get the warranty, we service the car).

The profit from servicing the car is a consideration in the tendering of the warranty.

 

[eljefino]

Check to see if the warranty is "returnable" eg can weasel out of it after the fact. Some US service plans are.

 

[Popinski]

Dealership warranties are usually scams or crummy. If the contract says "you must", then you have to.

 

[1999nick]

Originally Posted By: Dr_No
Hi all, my mother just bought a pre owned 2005 hyundai elantra with 48,000km from a hyundai dealership.

The dealership sold her a warranty for 2 years covering everything but wear items. However they said that she MUST service it at the dealer or they will not honour it. I work at a Great Canadian Oil Change and know that we are warranty approved. I told the dealership that and they stand their ground. I refuse to let her take her car there as I have always done her oil changes, etc.

What should I do now?

Thanks,
Andrew


I don't know about Canada, but if you bought a dealer's warranty on a used car here in the states, you would have to follow the terms of the agreement. Read her copy of the warranty.

I suppose it is too late to ask about cancellation of this warranty and a refund. Then you could assume the warranty on her new used car yourself.

 

[Bluestream]

So they want to change the oil fro the next two years. What are hynudai requirements for oil changes? I don't think they can make you use the severe service schedule.

 

[bdcardinal]

If its an extended warranty purchased in addition to the factory warranty, you are bound by the terms and conditions of said warranty.

 

[IndyIan]

Originally Posted By: Bluestream
So they want to change the oil fro the next two years. What are hynudai requirements for oil changes? I don't think they can make you use the severe service schedule.

What do they charge for an oil change? $30ish? My dealer was always $10 cheaper than a quick lube place.
Your cost is $8-10 for a change? maybe for saving $40 a year its not worth getting to upset over. The real issue is other "inspections" and maintainence, like brake cleaning and lube. Tire rotations, etc...