Dealership experience
- Thread starter Cornbread
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Good comments all. I would be happy not to visit the dealer at all, but feel the need to maintain some sort of relationship in case of warranty needs. "Warranty? We`ve never seen this guy for any of the recommended service."
I just had the feeling I was being hustled. Kinda like when I go down to discuss tuition at my son`s college.
I just had the feeling I was being hustled. Kinda like when I go down to discuss tuition at my son`s college.
Originally Posted By: Cornbread
Good comments all. I would be happy not to visit the dealer at all, but feel the need to maintain some sort of relationship in case of warranty needs. "Warranty? We`ve never seen this guy for any of the recommended service."
.
That should have nothing to do with them doing any type of warranty work. If you've never been there before and go in on 99,999 miles and have a problem they have to fix it. Screw getting to know them, he'll just try to get you hooked on the crack.
Good comments all. I would be happy not to visit the dealer at all, but feel the need to maintain some sort of relationship in case of warranty needs. "Warranty? We`ve never seen this guy for any of the recommended service."
.
That should have nothing to do with them doing any type of warranty work. If you've never been there before and go in on 99,999 miles and have a problem they have to fix it. Screw getting to know them, he'll just try to get you hooked on the crack.
Originally Posted By: Cornbread
Good comments all. I would be happy not to visit the dealer at all, but feel the need to maintain some sort of relationship in case of warranty needs. "Warranty? We`ve never seen this guy for any of the recommended service."
Even though I'm more than qualified to do any repair service, the hitch is most manufactures want an ASE certified mechanic doing anything over normal maintenance. Having written warranty claims for over 20 years helps me too.
One this I've done is let my dealer do any state mandated inspections. This has helped me in the past with a couple warranty issues.
Sometimes just throwing them a bone is all you need to do.
Good comments all. I would be happy not to visit the dealer at all, but feel the need to maintain some sort of relationship in case of warranty needs. "Warranty? We`ve never seen this guy for any of the recommended service."
Even though I'm more than qualified to do any repair service, the hitch is most manufactures want an ASE certified mechanic doing anything over normal maintenance. Having written warranty claims for over 20 years helps me too.
One this I've done is let my dealer do any state mandated inspections. This has helped me in the past with a couple warranty issues.
Sometimes just throwing them a bone is all you need to do.
I can't help but laugh. I've been in the auto business in one form or another since 1977. Worked at Honda, Chrysler, Ford, Lincoln/Mercury, GM, and Toyota dealers in several states.
For every dishonest dealer I've seen, there's been a hundred dishonest customers.
By not allowing a dealer to make a fair profit on his investment, you force a dealer to look to other avenues to keep his door open. If your grocer had to take the percentage profit that is an average profit on a new car for a loaf of bread, he'd be out of business years ago.
A dealer would be better off financially to take the money invested in a dealership and put it in long term cd's.
For every dishonest dealer I've seen, there's been a hundred dishonest customers.
By not allowing a dealer to make a fair profit on his investment, you force a dealer to look to other avenues to keep his door open. If your grocer had to take the percentage profit that is an average profit on a new car for a loaf of bread, he'd be out of business years ago.
A dealer would be better off financially to take the money invested in a dealership and put it in long term cd's.
Kestas
Staff member
I fail to see how the consumer is not allowing the dealer to make a fair profit on his investment. One doesn't sell anything at other than market value. If the dealer doesn't like the profit, then move on to another line of work or invest in cd's. It doesn't excuse shady business practises or needlessly padding the work order.
If you don't go to the dealer for those minor services how will the lot boy every get enough experience to become a mechanic. He needs your car to learn stuff like what an oil filter is and where you can find it. And they have to lean how much the oil stream must slow down before they put the drain plug back in for an oil change. Also they have to be able to see if the full flow oil filter on your car is the same brand that they use. In that case you don't have to use a new filter when doing the service. Saves time and money, less labor time, saves one filter and saves a bit of oil. If the lube guy catches the stream soon enough and skips the filter change he can do a service with 2 quarts instead of three or four. When filling the oil sump it takes practice to know how long to h old the trigger depending on how well you did the actual oil change. Once you learn these methods and can hit the correct oil level within a half quart you are ready to start your training as a dealership mechanic.
Originally Posted By: MrCritical
For every dishonest dealer I've seen, there's been a hundred dishonest customers.
Suspicions confirmed, since there are over a hundred customers for every dealer, that makes just about all dealers dishonest.
For every dishonest dealer I've seen, there's been a hundred dishonest customers.
Suspicions confirmed, since there are over a hundred customers for every dealer, that makes just about all dealers dishonest.
But I haven't seen "every dealer". So that makes a lot more dishonest customers than dealers.
I've had cars that have been totalled and rebuilt, underwater, or engines/transmissions swapped brought in for warranty work.
Leaking aftermarket oil filters for warranty oil leak repair.
Burned up engines/transmissions in vehicles caught on tape at the dragstrip in for warranty repair.
Vehicles turned down by 5 other dealers for non qualifying warranty repair. When asked about it,the customer has never been anywhere else with the complaint.
I've had cars that have been totalled and rebuilt, underwater, or engines/transmissions swapped brought in for warranty work.
Leaking aftermarket oil filters for warranty oil leak repair.
Burned up engines/transmissions in vehicles caught on tape at the dragstrip in for warranty repair.
Vehicles turned down by 5 other dealers for non qualifying warranty repair. When asked about it,the customer has never been anywhere else with the complaint.
Originally Posted By: babyjay8495
Originally Posted By: Cornbread
Good comments all. I would be happy not to visit the dealer at all, but feel the need to maintain some sort of relationship in case of warranty needs. "Warranty? We`ve never seen this guy for any of the recommended service."
.
That should have nothing to do with them doing any type of warranty work. If you've never been there before and go in on 99,999 miles and have a problem they have to fix it. Screw getting to know them, he'll just try to get you hooked on the crack.
It depends. If it's borderline, the dealer is more likely to help out a customer who has gone there for all of their service, not just an occasional oil change. In addition, loyal customers are more likely to receive goodwill assistance on out-of-warranty repairs. For example, there were numerous people over on ClubLexus who had their transmissions replaced by the dealership on their RX300 when they were around 100k miles. Well out-of-warranty, but the dealer covered the repair completely as they were loyal customers who had every service done there.
Originally Posted By: Cornbread
Good comments all. I would be happy not to visit the dealer at all, but feel the need to maintain some sort of relationship in case of warranty needs. "Warranty? We`ve never seen this guy for any of the recommended service."
.
That should have nothing to do with them doing any type of warranty work. If you've never been there before and go in on 99,999 miles and have a problem they have to fix it. Screw getting to know them, he'll just try to get you hooked on the crack.
It depends. If it's borderline, the dealer is more likely to help out a customer who has gone there for all of their service, not just an occasional oil change. In addition, loyal customers are more likely to receive goodwill assistance on out-of-warranty repairs. For example, there were numerous people over on ClubLexus who had their transmissions replaced by the dealership on their RX300 when they were around 100k miles. Well out-of-warranty, but the dealer covered the repair completely as they were loyal customers who had every service done there.
Originally Posted By: MrCritical
A good injector/fuel flush at a reasonable price is cheap insurance.
What brand of fuel injection cleaners do you use at your dealership? BG?
A good injector/fuel flush at a reasonable price is cheap insurance.
What brand of fuel injection cleaners do you use at your dealership? BG?
BG
For every dishonest dealership I've seen, I've seen about 20-50 dishonest employees.
Go figure.
Go figure.
Originally Posted By: brianl703
For every dishonest dealership I've seen, I've seen about 20-50 dishonest employees.
Go figure.
A fish rots from the head
For every dishonest dealership I've seen, I've seen about 20-50 dishonest employees.
Go figure.
A fish rots from the head
It becomes a culture of corruption. The good people who don't want to deal with that leave and go elsewhere. The liars and cheats stay.
Originally Posted By: The Critic
Originally Posted By: babyjay8495
Originally Posted By: Cornbread
Good comments all. I would be happy not to visit the dealer at all, but feel the need to maintain some sort of relationship in case of warranty needs. "Warranty? We`ve never seen this guy for any of the recommended service."
.
That should have nothing to do with them doing any type of warranty work. If you've never been there before and go in on 99,999 miles and have a problem they have to fix it. Screw getting to know them, he'll just try to get you hooked on the crack.
It depends. If it's borderline, the dealer is more likely to help out a customer who has gone there for all of their service, not just an occasional oil change. In addition, loyal customers are more likely to receive goodwill assistance on out-of-warranty repairs. For example, there were numerous people over on ClubLexus who had their transmissions replaced by the dealership on their RX300 when they were around 100k miles. Well out-of-warranty, but the dealer covered the repair completely as they were loyal customers who had every service done there.
Lexus service is so overpriced they should pay for a few transmissions to keep customers happy and returning. No need to ruin the farce. Any Toyota inclined mechanic(independent or dealer) can do work to a Lexus at significantly less.
Its sort of like my dealer who offers free tires for life if you perform every service they recommend (15k alignments, $85 rotate balances). You lose.
Originally Posted By: babyjay8495
Originally Posted By: Cornbread
Good comments all. I would be happy not to visit the dealer at all, but feel the need to maintain some sort of relationship in case of warranty needs. "Warranty? We`ve never seen this guy for any of the recommended service."
.
That should have nothing to do with them doing any type of warranty work. If you've never been there before and go in on 99,999 miles and have a problem they have to fix it. Screw getting to know them, he'll just try to get you hooked on the crack.
It depends. If it's borderline, the dealer is more likely to help out a customer who has gone there for all of their service, not just an occasional oil change. In addition, loyal customers are more likely to receive goodwill assistance on out-of-warranty repairs. For example, there were numerous people over on ClubLexus who had their transmissions replaced by the dealership on their RX300 when they were around 100k miles. Well out-of-warranty, but the dealer covered the repair completely as they were loyal customers who had every service done there.
Lexus service is so overpriced they should pay for a few transmissions to keep customers happy and returning. No need to ruin the farce. Any Toyota inclined mechanic(independent or dealer) can do work to a Lexus at significantly less.
Its sort of like my dealer who offers free tires for life if you perform every service they recommend (15k alignments, $85 rotate balances). You lose.
Originally Posted By: rjundi
Lexus service is so overpriced they should pay for a few transmissions to keep customers happy and returning. No need to ruin the farce. Any Toyota inclined mechanic(independent or dealer) can do work to a Lexus at significantly less.
Its sort of like my dealer who offers free tires for life if you perform every service they recommend (15k alignments, $85 rotate balances). You lose.
That used to be true, but now Lexus service is just as pricey as service for any other brand, at least in my area.
Lexus service is so overpriced they should pay for a few transmissions to keep customers happy and returning. No need to ruin the farce. Any Toyota inclined mechanic(independent or dealer) can do work to a Lexus at significantly less.
Its sort of like my dealer who offers free tires for life if you perform every service they recommend (15k alignments, $85 rotate balances). You lose.
That used to be true, but now Lexus service is just as pricey as service for any other brand, at least in my area.
As the miles add up, the Hyundai service gets even more rediculous. I'm not surprised by the experience with the dealer. As soon as the Elantra dies, we'll be Hyundai-free... forever.
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