Honda dealer refuses to change oil after 12 months
- Thread starter Dallasmale1970
- Start date
Page 552 of the owner's manual. My Mom has a '19 CR-V with the same engine and I remember reading it. Her dealer has no issues changing the oil/filter once a year because she barely puts any miles on it herself. They joke with her that she needs to drive it more.
I'll presume your co-worker lives in the Dallas area like you apparently do, yeah ? How many Honda or Acura dealers are there ? I'm in a much smaller city and have at least (5) to pick from. She can go to any Honda dealer in the US, any repair shop, or oil change place to have this done.
From a purely self defense perspective should there ever be damage or a warranty issue- I would document the attempt to get the vehicle serviced and their refusal. It may be needed later.
How would that exactly get documented?
Get them to write it on the intake request for service/work order/whatever paperwork they use
Then keep it- make sure it has the vehicle, date requested and mileage and them stating "whatever they state"
Here are the pages out of the Honda OM that says if the "Maintenance Minder" doesn't come on yet (it hasn't hit less than 15%), then change the oil if it's been a year or more.
The dealership shop should know this ... it's in every newer Honda OM. I'd be calling Honda corporate and letting them know they have an inept dealership.
I am with you and thought this also. The issue I see is if they even would write the ticket in the first place ? Dealership service departments tend to shy away from putting such things to paper and like an out if needed.
Granted in this society today that's a very real thing but my position is you state it in writing or I find another dealer/service dept.
At the ultimate end of the day, that's about all that can be done unless one wants to use a cell and memorialize it or tape the conversation surreptitiously ( which I think would be overkill in most cases but that doesn't mean unwarranted)
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I would just do regular oil changes at the house,then when the thingy says to change it, roll up to the stealership.
They won't. I suspect this scenario went like this: Owner calls the dealership, asks to schedule an oil change, service writer asks the mileage, gets the value, tells them it's too early and to call back when the car says it's time to change it. In their defense, I believe Honda of America is fairly strict about dealer service departments following the MM (I had the same experience personally). You know, "cost of ownership" and all.... They didn't ask how long it's been because in most cases, I'd think mileage is reached before time.
If you ask them to put it in writing, that alone may get them to do the service.
If I ever get a turbo engine I'd do at least two things - warm it up every time before driving and change oil every 3K miles.
You're all still ignoring the fact that this is the first Oil Change...
Honda's first oil change recommendation
It's not news around here that Honda is perhaps the only carmaker that advises against an early change of the factory oil fill. This recommendation seems to have become a bit dormant recently, but as the owner of a new Honda product I'm again wondering why this is important to them. Honda's...
www.bobistheoilguy.com
The OM statement of "change after 1 year of the OLM doesn't trip" would still be applicable to the first oil change.
Honda OM doesn't say anything about break-in, or anything special about the first oil change that I can find.
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Does the dealership care that much about the environment? Seems ludicrous that they would turn away business. I figure they'd change your oil daily for you it makes them money.
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I dunno, on a new car I like to break it in properly.
I changed both my 18 Legacy and 19 Impreza at 6 months because that is what the book said. 6k or 6 Months. When I called the dealer and asked do I really need to do 6 months since I wasn't putting the 6k and it was synthetic the told me because of warranty I should follow the schedule. Both cars had less than 6k. I think the impreza was a little more than 4k and the Legacy may have been closer to 3k. However, when I brought it in for service they asked why I was there and said I wasn't due for a change since I didn't have that many miles. When I told them I called and was told I should still do it at 6 months they said "OK". So I guess it depends on the person you talk to. Those oil changes didn't cost me anything except time so, I figured who cares.
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