After a company has done a service for you, how do you feel about them asking for a "5 star review" instead of just a "review"?
Recently I had a new A/C-gas pack installed (19 yo and the blower motor was going bad). A family owned business did a service a couple years ago and I felt like they'd provided quality service and with the current install, spent quite a while explaining, in detail, the whole deal. They brought me a portable heater to use and moved me to the front of the install line due to no heat. The day of install went perfectly, everything was checked electronically and physically as sometimes unseen damage occurs during transport. It took all three guys almost eight hours, very thorough, and follow-up has been great. I let one of the owners know how pleased I was with everything when she came over to collect the payment and give me some paperwork.
Being in the hospitality service industry for 35 years in 4-5 star resorts, I really felt taken care of by them. At work, sometimes people gush at what we do for them but we can never tell them to "tell that to my manager" or "please write that in an online review". If they ask, we can "point" them in the needed direction, but never tell them what to say or write.
I got an email today from them with some paperwork and pdfs and a note with two links attached asking for 5 star reviews. I wouldn't/couldn't give them anything BUT 5 stars, but asking for it chaps me in the wrong way. I know its been drummed into me about "providing service and let the chips fall where they may" is affecting the way I'm thinking. I'd love to see this company succeed greatly, and an ex coworker has already used them (upon my recommendation) and is having them come back to do more...I know he is very picky.
Would it be out of line to offer constructive criticism about asking customers for a review instead of a 5 star review? Or just let it go since it is really my deal considering my work background?
Recently I had a new A/C-gas pack installed (19 yo and the blower motor was going bad). A family owned business did a service a couple years ago and I felt like they'd provided quality service and with the current install, spent quite a while explaining, in detail, the whole deal. They brought me a portable heater to use and moved me to the front of the install line due to no heat. The day of install went perfectly, everything was checked electronically and physically as sometimes unseen damage occurs during transport. It took all three guys almost eight hours, very thorough, and follow-up has been great. I let one of the owners know how pleased I was with everything when she came over to collect the payment and give me some paperwork.
Being in the hospitality service industry for 35 years in 4-5 star resorts, I really felt taken care of by them. At work, sometimes people gush at what we do for them but we can never tell them to "tell that to my manager" or "please write that in an online review". If they ask, we can "point" them in the needed direction, but never tell them what to say or write.
I got an email today from them with some paperwork and pdfs and a note with two links attached asking for 5 star reviews. I wouldn't/couldn't give them anything BUT 5 stars, but asking for it chaps me in the wrong way. I know its been drummed into me about "providing service and let the chips fall where they may" is affecting the way I'm thinking. I'd love to see this company succeed greatly, and an ex coworker has already used them (upon my recommendation) and is having them come back to do more...I know he is very picky.
Would it be out of line to offer constructive criticism about asking customers for a review instead of a 5 star review? Or just let it go since it is really my deal considering my work background?