My buddy took his 08 Impala to the local Quick Lane which I have used myself before for a friend's car without issue. When he went to pay the bill, they wanted to charge him for an extra quart of oil because only 5 quarts are included in the standard price. So they put in 6 quarts - but his car only takes 4 quarts with filter! 2 quarts overfill!! They drained it all out and refilled with 4 fresh quarts after they discovered the error. Waste of fresh oil. I guess whoever looked up the capacity thought it was a V8 Impala, not the V6 that it was - as are probably 95% of the Impalas on the road. 2 quarts too high would not have been good. What do people do who have no car knowledge and just pay the bill w/o questions? I guess this is just another example of why we do it ourselves or watch the guy we pay to do it like we're his prison guard.
Another Quick Lube screw up
- Thread starter bigt61
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That's why we can't have nice things.
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I guess this is just another example of why we do it ourselves
Been on BITOG long enough to realize that doesn't mistake proof the process, but yes, I'd rather own any OC disasters rather than having someone else cause one and realize I wouldn't have made the same mistake.
I guess this is just another example of why we do it ourselves
Been on BITOG long enough to realize that doesn't mistake proof the process, but yes, I'd rather own any OC disasters rather than having someone else cause one and realize I wouldn't have made the same mistake.
Mistakes do happen, but did they check the dipstick? That would have caught the mistake.
As someone that has worked in a quick lube place, when doing 60-100 oil changes a day, you're bound to make a mistake once in awhile.
Originally Posted By: teambeechstreet
As someone that has worked in a quick lube place, when doing 60-100 oil changes a day, you're bound to make a mistake once in awhile.
Yup. However, a car should never leave over or under filled. After oil has been added and the car started, we check the oil level. If over or under we correct the issue. Once the oil is where it should be we verify the level with the customer. By doing this we ensure that the level is correct and that the customer knows that we performed our job correctly.
As someone that has worked in a quick lube place, when doing 60-100 oil changes a day, you're bound to make a mistake once in awhile.
Yup. However, a car should never leave over or under filled. After oil has been added and the car started, we check the oil level. If over or under we correct the issue. Once the oil is where it should be we verify the level with the customer. By doing this we ensure that the level is correct and that the customer knows that we performed our job correctly.
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These oil change shops treat technicians like a contractor. Push vehicles through the service bay like cattle at an auction. Pressure customers into additional work that may be questionable or not needed at all. I read on Angieslist where a consumer was complaining they went in for a simple oil change and the shop said they need all this 'other' work done.
So, yeah, anybody can F*ck up a little in a demanding job. One of the problems associated with the "Do It For Me" market.
So, yeah, anybody can F*ck up a little in a demanding job. One of the problems associated with the "Do It For Me" market.
Is 50% overfill a bad thing?
Watch the vid of dishonest EZlube and JiffyLube shops: http://youtu.be/wiCAJ8ULnaI
And destruction via "flushes":
http://youtu.be/MsLKNdebB6Q
Watch the vid of dishonest EZlube and JiffyLube shops: http://youtu.be/wiCAJ8ULnaI
And destruction via "flushes":
http://youtu.be/MsLKNdebB6Q
It is unfortunate that there is not a system of inspection in place to prevent such instances from happening. I have experienced this several times as well.
To the customer, it looks like casual indifference is being paid to the servicing of what (for many people) is the second largest investment that many people make (their cars.) Errors happen, but it should not be incumbent upon the customer to catch an error that would cause damage to their own vehicle, such as this.
If there is any expertise on the other side of the wall, those doing the job should take enough pride in their own work so that if they make an error, it is corrected on their side of the wall and not at the register by the consumer. Sounds basically like a function of poor management to me.
To the customer, it looks like casual indifference is being paid to the servicing of what (for many people) is the second largest investment that many people make (their cars.) Errors happen, but it should not be incumbent upon the customer to catch an error that would cause damage to their own vehicle, such as this.
If there is any expertise on the other side of the wall, those doing the job should take enough pride in their own work so that if they make an error, it is corrected on their side of the wall and not at the register by the consumer. Sounds basically like a function of poor management to me.
Hope they confirmed the proper filter application.
V6 vs V8 different app in most cases.
BTW I own/operate a quick lube.
30 yrs experience 20 as owner.
My Name is Normand and I own a Quick Lube.
Kinda like AA for BITOG.
Use genuine SOPUS products (Shell Rapid Lube).
38 cars a day.
Flame suit on.
V6 vs V8 different app in most cases.
BTW I own/operate a quick lube.
30 yrs experience 20 as owner.
My Name is Normand and I own a Quick Lube.
Kinda like AA for BITOG.
Use genuine SOPUS products (Shell Rapid Lube).
38 cars a day.
Flame suit on.
Originally Posted By: Tdbo
It is unfortunate that there is not a system of inspection in place to prevent such instances from happening.
At the well-managed VIOC that I take my wife's car to, the tech always carries the dipstick over to you to show you the level and asks for your approval. That doesn't mean someone that was intentionally trying to deceive couldn't fake it, but I haven't had a problem in 15 years.
I started going there after the Iffy-Lube across the street over-filled my car and tried to charge me for work they didn't do.
It is unfortunate that there is not a system of inspection in place to prevent such instances from happening.
At the well-managed VIOC that I take my wife's car to, the tech always carries the dipstick over to you to show you the level and asks for your approval. That doesn't mean someone that was intentionally trying to deceive couldn't fake it, but I haven't had a problem in 15 years.
I started going there after the Iffy-Lube across the street over-filled my car and tried to charge me for work they didn't do.
Originally Posted By: Ursatdx
Hope they confirmed the proper filter application.
V6 vs V8 different app in most cases.
BTW I own/operate a quick lube.
30 yrs experience 20 as owner.
My Name is Normand and I own a Quick Lube.
Kinda like AA for BITOG.
Use genuine SOPUS products (Shell Rapid Lube).
38 cars a day.
Flame suit on.
V6 calls for PF61 and <2007 V8 calls for 46. They are interchangeable just different length.
Hope they confirmed the proper filter application.
V6 vs V8 different app in most cases.
BTW I own/operate a quick lube.
30 yrs experience 20 as owner.
My Name is Normand and I own a Quick Lube.
Kinda like AA for BITOG.
Use genuine SOPUS products (Shell Rapid Lube).
38 cars a day.
Flame suit on.
V6 calls for PF61 and <2007 V8 calls for 46. They are interchangeable just different length.
Originally Posted By: jkasch
Originally Posted By: Tdbo
It is unfortunate that there is not a system of inspection in place to prevent such instances from happening.
At the well-managed VIOC that I take my wife's car to, the tech always carries the dipstick over to you to show you the level and asks for your approval. That doesn't mean someone that was intentionally trying to deceive couldn't fake it, but I haven't had a problem in 15 years.
I started going there after the Iffy-Lube across the street over-filled my car and tried to charge me for work they didn't do.
Every VIOC does this or is supposed to. Its part of SuperPro. Fallouts second checks etc. If they don't and caught they can be fired after a couple of superpro violations..
Worked at VIOC here for 6 months.
Originally Posted By: Tdbo
It is unfortunate that there is not a system of inspection in place to prevent such instances from happening.
At the well-managed VIOC that I take my wife's car to, the tech always carries the dipstick over to you to show you the level and asks for your approval. That doesn't mean someone that was intentionally trying to deceive couldn't fake it, but I haven't had a problem in 15 years.
I started going there after the Iffy-Lube across the street over-filled my car and tried to charge me for work they didn't do.
Every VIOC does this or is supposed to. Its part of SuperPro. Fallouts second checks etc. If they don't and caught they can be fired after a couple of superpro violations..
Worked at VIOC here for 6 months.
2 quarts over filled... Yay free oil!? Would have probably ran fine.
Originally Posted By: Ursatdx
Hope they confirmed the proper filter application.
V6 vs V8 different app in most cases.
BTW I own/operate a quick lube.
30 yrs experience 20 as owner.
My Name is Normand and I own a Quick Lube.
Kinda like AA for BITOG.
Use genuine SOPUS products (Shell Rapid Lube).
38 cars a day.
Flame suit on.
No flaming on you, we're glad you're here! Certainly adds an owners perspective to this controversial topic.
Hope they confirmed the proper filter application.
V6 vs V8 different app in most cases.
BTW I own/operate a quick lube.
30 yrs experience 20 as owner.
My Name is Normand and I own a Quick Lube.
Kinda like AA for BITOG.
Use genuine SOPUS products (Shell Rapid Lube).
38 cars a day.
Flame suit on.
No flaming on you, we're glad you're here! Certainly adds an owners perspective to this controversial topic.
Originally Posted By: Donald
Mistakes do happen, but did they check the dipstick? That would have caught the mistake.
It's not like you couldn't have a double check system in place at virtually NO cost to the business at least for basic fluid changes. You have a tech do the work and then have the service writer check the oil level. Not difficult or expensive, it only takes a few seconds to accomplish, even if they do tons of changes. Sure mistakes do happen but they should be RARE and this one seems all too common. THE WORK SHOULD BE DOUBLE CHECKED by another person.
I'm sick to death of paying for service and getting a completely half [censored] job even when the work is very simple.
Mistakes do happen, but did they check the dipstick? That would have caught the mistake.
It's not like you couldn't have a double check system in place at virtually NO cost to the business at least for basic fluid changes. You have a tech do the work and then have the service writer check the oil level. Not difficult or expensive, it only takes a few seconds to accomplish, even if they do tons of changes. Sure mistakes do happen but they should be RARE and this one seems all too common. THE WORK SHOULD BE DOUBLE CHECKED by another person.
I'm sick to death of paying for service and getting a completely half [censored] job even when the work is very simple.
How long did they run the engine with 6 quarts in it or at all? Also did they just drain a little or all of it? Did they replace what they drained with fresh oil or what they just overfilled with? I ask all this because if they ran the 6 quarts in the engine and drained it to refill with fresh you just got a free oil flush kind of.
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Does VIOC stand for Valvoline Instant Oil Change?
Well could of been worse.. this weekend had to use a extension on the ratchet to get the drain plug loose on the Chevy and the gasket was stuck on the housing after I finally got it removed so must of been put on dry. On the Escape almost lost a filter that wasn't tightened down. Good ones must be hard to find!
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