I have a 2000 Passat 1.8T 5spd manual that I bought new. Back then, VW provided free oil changes for the first two years / 20k miles. I hated taking the car to the stupid dealers in Richmond VA. where I bought it. Not only did they use bulk 5w30 or 10/30, they could not change the oil without overfilling the crankcase. I actually called VWOA and complained that both the local dealers were using non-synthetic oil which did not meet the VW 502.x specs. They took my complaint, but were very non-committal about doing anything about it.
The Magnuson-Moss warranty act says that you do not have to have work perfomed at the dealer unless it is free. So, in order to maintain my warranty, I took the car in for the oil change and then immediately went home and rechanged the oil with Mobil 1.
I am now at 194k mostly trouble free miles.
The only real problem was at around 18 months and 30k miles the airbag light came on. I dropped off the car and waited for them to call me. They called and said that the clockspring and the steering wheel airbag were bad. The repair would be $900.00. I asked if they bench tested the airbag. They did not know what that meant. I then asked how they knew the airbag was bad. They replied that the diagnostic computer told them so. I asked how it could even talk to the airbag if the clockspring is bad. They replied that the airbag must be bad because the computer tells them so. Idiots!. I told them to put a new clockspring in the car and to call me back. They called back an hour later and said "good news' Your airbag is good. The repir is only $300.00.
So, I return for the car and they want $100 for diagnosis, $100 for the part and $100 to install clockspring. I tell them that I am not paying for their faulty diagnosis. After a conversation with the service manager and the dealership general manager it is agreed that their diagnosis was bad and my bill is $200.00
Other than that, the car has been a pleasure to drive and own. I average 29mpg on the ethanol gas we have now, if i can get real 100% gasoline, I average 32mpg. Both figures are calculated from miles/gallons.
oh yeah, the original and replacement clocksprings were made in Japan.