Also, a lot of the feedback was regarding our distributor. We have a lot of leverage and get very good pricing and service. We buy all our fluids, chemicals, filters, and most shop supplies from them. As much as possible I try to consolidate our spend to a handful of good supplier partners to leverage our spending to get the best service, maximize rebates, help with warranties, etc... We have one for tires, one for parts, and one for bulk fluids and filters. ~80% of our spend goes to these few. Probably nobody here cares much about the inside baseball of this business but if you do I'm happy to share info. You'd probably be surprised how small our discounts are for parts and tires vs. retail, for example.