About 6 months ago I bought Craftsman Made in USA 3/8 socket set, the ratchet went bad
I took it back to Sears to get the replacement but they didn't have that model in stock and they wouldn't let me have the 1 in. longer model even if I paid the price difference between the two. They had to send mine in and send me the replacement.
I received it today (two weeks later) and I was real P****d when this one was made in China. I went back to Sears and they wouldn't do anything about it, they even seemed to get mad that I even expected the replacement to be made in the USA.... I told them that's the main reason I buy Craftsman because of made in US and if I wanted something made in China I would've went to Walmart and got it for less money. No USA replacement, no exchange for something close and pay price difference, no refund.
I called Sears main office and they pretty much told me the same thing and that the made in China tool was the valid replacement for my ratchet.
I bought my washer, dryer, freezer, tools from Sears and that's it. I will never buy anything from them again.
I received it today (two weeks later) and I was real P****d when this one was made in China. I went back to Sears and they wouldn't do anything about it, they even seemed to get mad that I even expected the replacement to be made in the USA.... I told them that's the main reason I buy Craftsman because of made in US and if I wanted something made in China I would've went to Walmart and got it for less money. No USA replacement, no exchange for something close and pay price difference, no refund.
I called Sears main office and they pretty much told me the same thing and that the made in China tool was the valid replacement for my ratchet.
I bought my washer, dryer, freezer, tools from Sears and that's it. I will never buy anything from them again.
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