Owner denied warranty for being outside OCI by 600 miles and short tripping.

[Urshurak776]

Do you disagree with the following?

Engines can fail unrelated to OCI. Manufacturers can deny warranty for violations of their warranty conditions.

They're mechanical devices, of course they can fail. There isn't an engine brand/model out that has never had a failure.

I doubt the legitimacy of the claim, or, there is more to the story. The failure was not caused by the oil or the periodicity. If this is true, then shame on Mazda for trying to explain that as the cause. I do not see where Mazda explained the exact failure?

I 100% maintain, assuming true, that this is a waaaaaaaaaaay outlier. Probably every manufacturer has a horry story. Every one.

Also, Mazda isn't wrong about requirements to maintain warranty, but I seriously doubt the oil as being the cause here and CERTAINLY NOT systemic to the Skyactive 2.5L.

 

[kschachn]

Let's see. Some random poster making a claim by posting a redacted (and supposed) email to Reddit using a burner account, and then abandoning his own thread after posting. What could possibly be wrong with that?

 

[RAVL]

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View attachment 259113


Interesting that they have enough data analysis to deny a warranty claim based on short tripping.

I am sorry to hear this and I think Mazda is being short-sighted. However, for those of you who want to argue with me and others here who recommend following oil viscosity recommendations and other service recommendations in the owner's manual, this is a good example of why we take that approach. It's not that we think the engine will explode if you use 5w30 instead of say 0w20, but if you have to get into a Lincoln - Douglas debate with the dealer service writer or corporate about what the precise text of the service recommendation says, there is a high likelihood you are going to be, in non-technical terms, screwed if something expensive comes up under warranty, the car is not a dealer serviced vehicle, and your invoices (yes, they will likely ask for them if the car is not dealer serviced) show lubricants or change intervals that don't accord with the factory recommendation. Pointing out that some really knowledgeable dudes on this forum advised you otherwise is not going to be persuasive.

I am sorry the original poster has to incur this aggravation and expense.

 

[kschachn]

I am sorry to hear this and I think Mazda is being short-sighted. However, for those of you who want to argue with me and others here who recommend following oil viscosity recommendations and other service recommendations in the owner's manual, this is a good example of why we take that approach. It's not that we think the engine will explode if you use 5w30 instead of say 0w20, but if you have to get into a Lincoln - Douglas debate with the dealer service writer or corporate about what the precise text of the service recommendation says, there is a high likelihood you are going to be, in non-technical terms, screwed if something expensive comes up under warranty, the car is not a dealer serviced vehicle, and your invoices (yes, they will likely ask for them if the car is not dealer serviced) show lubricants or change intervals that don't accord with the factory recommendation. Pointing out that some really knowledgeable dudes on this forum advised you otherwise is not going to be persuasive.

I am sorry the original poster has to incur this aggravation and expense.

What did this supposed incident have to do with oil grade? You even note that grade is a recommendation, which it is. But by the Mazda owner's manual, the ignoring of service interval and operating condition is a linked to warranty. Not grade.

Just another instance of those of you who want to argue and stretch it to something not relevant to and not linked to the situation at hand. Nothing to do with a 20 or 30-grade. In fact, if the story is true and the owner had used an oil with better long-drain capability then it may have been avoided.

Assuming any of that story is true in the first place.

 

[Glenda W.]

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Consumer Reports:

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Looks good. Right up there on those lists if you believe them. Also highly ranked used.

 

[Pelican]

Even though the owner didn't follow a severe service interval it is interesting. Cross Mazda off the list of vehicles I'd buy. Not that it ever was on that list. I wonder if others will follow suit. It also sends me a signal about extending drain intervals while under warranty, even with a premium product.

Others are already there and have been so all the time. If you think this to be an exception you'd have to scratch all makes from your list!

 

[demarpaint]

Others are already there and have been so all the time. If you think this to be an exception you'd have to scratch all makes from your list!

I'm well aware, others are off my list too. Regarding Mazda it was a big no thanks for as far back as I can remember. As I said, not that it ever was on my list.

 

[researcher]

Let's see. Some random poster making a claim by posting a redacted (and supposed) email to Reddit using a burner account, and then abandoning his own thread after posting. What could possibly be wrong with that?

I completely agree! Even people on that Reddit thread are calling out this troll for what they are.. A random post is supposed to be believed? Just like when people come on this forum, haven't posted before and have some tabloid sensational claim about an oil filter such as Premium Guard that it's bad, their engine blew up, don't buy it, etc.. Sounds exactly like the fake reviews on amazon, etc.

I'm not here to defend Mazda but who ever said this post was legit? something to think about.

 

[rijndael]

Companies do tend to respond to bad social media content, it's often an effective way to get a response. I see a few possible options as to why he stopped posting.

1. Mazda saw it and they told them they'd help him out if they pulled it down.
2. His lawyer told him to shut up and stop posting.
3. Social media can be a PITA and he just wants to back away slowly.
4. He's only posting the good side of things and there's more to the story that's not good.

I'm sure there's other stuff ...

 

[kschachn]

Companies do tend to respond to bad social media content, it's often an effective way to get a response. I see a few possible options as to why he stopped posting.

1. Mazda saw it and they told them they'd help him out if they pulled it down.
2. His lawyer told him to shut up and stop posting.
3. Social media can be a PITA and he just wants to back away slowly.
4. He's only posting the good side of things and there's more to the story that's not good.

I'm sure there's other stuff ...

Yes there are definitely more. One in particular.

 

[AZjeff]

1. Mazda saw it and they told them they'd help him out if they pulled it down.
2. His lawyer told him to shut up and stop posting.
3. Social media can be a PITA and he just wants to back away slowly.
4. He's only posting the good side of things and there's more to the story that's not good.

Please read the OP's post. Read it again.

#1 -The OP claims to have had a new engine installed and traded the car. Mazda help with what?
#2- No Lawyer. OP said pursuing legal remedy too stressful and a lawyer told him he agreed to arbitration so forget it.
#3&4 - total speculation.

Trying to find ways to believe it's real...

 

[incognito_2u]

Wow, just wow………*****! This whole thread!

edit: the redacted text is : Laughing My F**king A** Off.

 

[andrew_j]

I’d hire a lawyer. Lol on final decision from a $25/hr customer service rep.

 

[ATex7239]

Reddit. LOL

 

[ATex7239]

Meanwhile on Reddit:

 

[burbguy82]

If the service interval that is required for warranty is exceeded, then the owner is not following the required maintenance procedures. Why should the warranty be in play?

As I am reading it, the short tripping was not the reason for the denial, but the reason the engine was put into the severe service category.

I would have to side with the stealership on this one.

 

[ATex7239]

Has this incident been confirmed as of yet? Let’s not all gather our torches and pitchforks until it is…….
Call me crazy, but there’s something just not right about the “wording” of this statement. It’s not written in a professional manner. Kinda like those texts I get from the USPS saying my package can’t be delivered until I click the link below and fill in my information
“Although this is not what you want to hear…….”?
I mean, really?

 

[4WD]

I believe that's the median.

The average is the total of all the values in a set divided by the number of values.

The results can be widely different.

And the extremes can become outliers - sometimes questionable …

 

[4WD]

Let's see. Some random poster making a claim by posting a redacted (and supposed) email to Reddit using a burner account, and then abandoning his own thread after posting. What could possibly be wrong with that?

Right, but the problem will still be solved here

 

[ATex7239]

I cannot wait to see what is on the BITOG docket for later discussion. Maybe could a 1990’s Bill Murray defeat Marvel’s Thanos in one on one, unarmed combat? I for one think he could.