whatever the dealership was using. all oil changes were at the dealer
Owner denied warranty for being outside OCI by 600 miles and short tripping.
- Thread starter CarlB
- Start date
Says the dealership did the oil changes.
I wonder if the service location, which has so much collected data, advised the customer that they were not following the correct OCI based on usage? Yes, Mazda can always say "it's in the manual", but if they're going to use the data to deny a claim, they should also be using it to protect the customer from such inevitable premature failure.
This why I video my oil changes and keep receipts. Also why I won’t run an oil that hasn’t spent the money for approvals. “Trust me” it’s great oil that exceeds won’t mean squat to a paper pusher looking to save the company. Also why I do 5k intervals on an engine that says 10k is fine. Changing oil more than necessary may cause damage to those on here, but a manufacturer wouldn’t have a leg to stand on.
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I believe they investigated the driving habits once the engine failed and warranty was in question. During an oil change I bet they don't bother looking at the history.
I don't know what telephone gaming means exactly but an engine in a 2023 model that was likely manufactured and sold in 2022 that has 29k miles total accumulated in 2-3 years getting 5600 mile intervals with dealership 0w-20 can't possibly be sludged or at most have a slight bit of varnish. Mazda corporate is just being ridiculous.
True, but the problem is if they want to deny you, they will find a way. I've dealt with this in the past with family member vehicles even being dealership serviced to the T. What it comes down to is they have better lawyers than you, so they bank on most people just not wanting the headache. Insurance companies are the same way.
I bet it's gunky. But Mazda is being asinine.
A poster on another forum I’m on was told by a nissan dealer that not using oem filters would void the warranty. That’s when I lost my you know what. I’ve had gohner filters flip the adbv open and stay there. I wouldn’t use them if they were free, and would have to be based off of what this tech said.
That's the sad reality, and the car sits, and sits until the owner decides if he's going to eat the loss or fight it in court. An engine is not small claims court so a lawyer will probably be needed, and they don't work cheap. Bottom line, odds are the owner walks away losing.
Lets call this what it is. Mazda made a crap engine then looked for a reason to deny warranty. Full stop.
Just being candid here, before I completed reading the details, I was speculating it was a Hyun/Kia vehicle. In my observation of their OM driving profiles, most any kind of driving is "severe".
If all the details are accurate as provided, very sucky on Mazda's part. But a good lesson for owners of all makes to keep in mind.
If all the details are accurate as provided, very sucky on Mazda's part. But a good lesson for owners of all makes to keep in mind.
The CX-50 was actually on my short list for a new vehicle. Not any more. This is not the first time I have heard about a denied warranty claim by Mazda. The other was because the owner drove it in "Sport" mode too much and ruined the engine. I didn't believe that at the time, but now it makes sense. I will not patronize any company that will not stand behind their product.
Thanks for sharing this. Manufacturers better wake up and realize that every shady thing they do will end up on the internet for all to see.
Thanks for sharing this. Manufacturers better wake up and realize that every shady thing they do will end up on the internet for all to see.
Yea, same here. I had a few of them bookmarked on my desktop. I deleted them.
Worth it if I can live in infamy on bitog forum doing 30k oci's on straight HPL unicorn blood.
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