Just for a counter point, I own a 2023 CX-50 and have had minimal issues and the warranty issue I did have was handled hassle free.
Owner denied warranty for being outside OCI by 600 miles and short tripping.
- Thread starter CarlB
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Just for a counter point, I own a 2023 CX-50 and have had minimal issues and the warranty issue I did have was handled hassle free.
100% dude...100%
That’s not wrong. Hpl and Royal purple Hps are all oils that I have in waiting. Until they spend the money to at least get gf6, i’ll be using schaeffers.
2 lost sales already likely cost them the warranty money they saved.
These consumer companies run by lawyers and bean counters never learn.
Even if they had changed their oil on average less than 5000 miles, Mazda would have made up another reason to deny the warranty.
I'd say that is unlikely - hard to stand on that.
Having been part of two warranty denial arbitrations(on the side of the dealer/manufacturer) the chances are very slim Mazdas denial will stick. Both my cases were pure customer abuse and the arbitrators still sided with the customer. Very rarely do they side with the dealer/manufacturer.
We will see more claims denied as cars get smarter and can record trips,oil life resets etc
This is worth a read:
https://www.mazdausa.com/site/privacy-connectedservices
https://www.mazdausa.com/site/privacy-connectedservices
The owner gave Mazda the reason to say no.
Oil change intervals were not followed and the vehicle is outside of warranty.
Critical thinking is called for I feel. Instead of bashing Mazda. I would be willing to bet if the owner followed oil change intervals they would have ignored being out of warranty. But then, who knows, maybe the engine would not have failed and this would not be in social media if the owner did change on time.
Makes a great headline in social media because the public goes "oh my god" *LOL* Without thinking it through.
Life is rough in the corporate world because of that.
Let me explain it;
AVERAGE OIL CHANGE INTERVAL of 5,600 miles, as far as we know he could have had some oil changes 6, 7, 8000 miles and others less to give an average of 5,600. I feel for the guy but I cant knock a car company without all the facts, including general abuse of the engine and drivetrain.
Oil change intervals were not followed and the vehicle is outside of warranty.
Critical thinking is called for I feel. Instead of bashing Mazda. I would be willing to bet if the owner followed oil change intervals they would have ignored being out of warranty. But then, who knows, maybe the engine would not have failed and this would not be in social media if the owner did change on time.
Makes a great headline in social media because the public goes "oh my god" *LOL* Without thinking it through.
Life is rough in the corporate world because of that.
Let me explain it;
AVERAGE OIL CHANGE INTERVAL of 5,600 miles, as far as we know he could have had some oil changes 6, 7, 8000 miles and others less to give an average of 5,600. I feel for the guy but I cant knock a car company without all the facts, including general abuse of the engine and drivetrain.
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I'm pretty much neutral on the situation since we likely are missing a lot of information. However if the guy was doing constant short trips, that's abusive to the engine and oil. But ultimately I'd hope it wouldn't cause it to just totally fail, just have more wear.
It doesn't feel like Mazda are scumbags, just that they are using the OCI violation as means to deny the claim. Like you said, it's clearly over their 5000 mile statement.
Guess this is another reason to appreciate oil life monitors. The whole notion of “severe” service seems so open to interpretation and is compounded by OEMs having vehicle information (oil temp?) not available to owners. With an OLM equipped vehicle, follow its advice and there should be no question.
Even then I suppose there can be a question if you DIY changes, which is why I’ve surrendered and resorted to dealer service during the warranty period.
Even then I suppose there can be a question if you DIY changes, which is why I’ve surrendered and resorted to dealer service during the warranty period.
Unfortunately that OLM is still under patent protection right?
Mazda does have an OLM… but for their non descriptive “severe” situations they say not to follow.
Something I just caught rereading the response from Mazda. The AVERAGE oci was 5600 miles. We need more details….
Even if it was changed at 3k they'd blame him on short tripping even though he still put 30k on it in under 3 years so he was changing is oil about twice a year. Work commute is short but still drives it elsewhere and likely lets it idle when at school like I always did which isn't that bad for an engine. If mazdas engines are such junk they can't even generate enough oil flow to lubricate at idle or when not fully warmed up that's their fault not the customers.
Let's do a thought experiment just for laffs.
Suppose this had been BMW denying the claim instead of Mazda (or Hyundai/Kia, etc.). Would you still bash BMW as you are Mazda?
My suspicion is that some of you would instead say, "Well, this guy deserves the denial. That's what he gets for not following BMW's guidelines. After all, BMW has such top-notch engineering (yadda yadda)..."
I've seen a difference with some of you before when it came to engine-oil and transmission-fluid specifications. The expensive Euro vehicles are holy, but Asian stuff doesn't deserve the same consideration for their standards and specs. Well, I'll bet for some of you it's ditto for warranty issues and customers not following recommended schedules.
So what would you be saying about this denial if it were BMW or Mercedes-Benz?
Suppose this had been BMW denying the claim instead of Mazda (or Hyundai/Kia, etc.). Would you still bash BMW as you are Mazda?
My suspicion is that some of you would instead say, "Well, this guy deserves the denial. That's what he gets for not following BMW's guidelines. After all, BMW has such top-notch engineering (yadda yadda)..."
I've seen a difference with some of you before when it came to engine-oil and transmission-fluid specifications. The expensive Euro vehicles are holy, but Asian stuff doesn't deserve the same consideration for their standards and specs. Well, I'll bet for some of you it's ditto for warranty issues and customers not following recommended schedules.
So what would you be saying about this denial if it were BMW or Mercedes-Benz?
I saw that too but I don't see anything wrong with that. It could have had an oil change done at 5300 and the next at 5900 to average 5600 which is a tight spread. I doubt he was doing a 3k interval and doing the next at 8200 miles averaging out to 5600. 30k in under 3 years is about 2 changes a year. in 2 years that's 3 a year so I wouldn't say that's neglect.
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