Owner denied warranty for being outside OCI by 600 miles and short tripping.
- Thread starter CarlB
- Start date
Even though the owner didn't follow a severe service interval it is interesting. Cross Mazda off the list of vehicles I'd buy. Not that it ever was on that list. 
I wonder if others will follow suit. It also sends me a signal about extending drain intervals while under warranty, even with a premium product.
I wonder if others will follow suit. It also sends me a signal about extending drain intervals while under warranty, even with a premium product.
Honestly this isn't surprising to me at all having worked in the insurance industry. The data collection is never meant for benefitting the customer.
Hot spots due to oil not reaching temperature is also a wild conclusion. I would then question if Mazda is not recommending the proper oil for their vehicles.
that is some pos people to make that decision. someone under todays conditions doing what would be consider over servicing the vehicle gets the shaft the moment someone has to pay out. nah screw them. I would tell every single person that ever asked for my opinion on buying a car this story.
I wonder what the actual failure mode was. Any vehicle that would fail in warranty from 5600 mile oil changes, severe duty or not, is simply a vehicle not worth owning.
Although warranty is seldom worth the paper there written on.
Thanks for sharing OP. I hope it makes its rounds on social media.
Although warranty is seldom worth the paper there written on.
Thanks for sharing OP. I hope it makes its rounds on social media.
Amazing how much data they can collect.
I don't think the service interval has anything to do with it. there was a defect in the engine and the manufacturer used that as an excuse to get out of paying.
This all seems very suspicious. If an engine fails at under 30k miles because of 5600 miles OCI, it seems like something else is going on and it’s not the owner neglect. It is almost certainly a manufacturing defect.
This sounds more like a defect than maintenance history. These Mazda engines are historically good engines overall. Terrible customer service in this situation, they should be ashamed.
How does an engine possibly develop these "hot spots" because the oil isn't warmed up. It's thin enough to where it can get to where it needs to be without being fully warmed up and oil provides cooling.
I suspect they outright lied to him and made up some bs about the engine being warped from hot spots and blamed the customer going a bit over the interval as the reason. Screw mazda I would never buy their junk if this is what they will do to me as a customer because they can't build a half decent engine.
I suspect they outright lied to him and made up some bs about the engine being warped from hot spots and blamed the customer going a bit over the interval as the reason. Screw mazda I would never buy their junk if this is what they will do to me as a customer because they can't build a half decent engine.
One also has to believe that it’s all accurate and truthful as well.
Wonder what the dealership had in their bulk oil tank. I'd rather change it myself with a top quality synthetic.
That said this engine probably had issues from the factory. UOA would have been interesting. If the engine had "hot spots" as they said, it would have manifested as increased aluminum and iron from piston skirt and cylinder wall wear.
That said this engine probably had issues from the factory. UOA would have been interesting. If the engine had "hot spots" as they said, it would have manifested as increased aluminum and iron from piston skirt and cylinder wall wear.
Maybe he's telephone gaming their description of "sludge."
OK what oil was he using?
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