I order from Rock Auto a lot, and up until now I’ve never had an issue. I just checked my account, and I’ve ordered a total of 16 times, 9 of them placed so far this year.
Today I received an order of some strut mounts for the Sonata and an outer tie rod end for the Beetle. The mounts were fine, but when I opened the tie rod I found it is clearly a part that has been handled and installed on a vehicle.
The part is covered in copper anti seize, and you can clearly tell it was installed on a vehicle.
I called Rock Auto at 3 p.m. and alerted them to the problem. I was prepared to email them pics if they wanted them. The rep I talked to said he’d either give me a refund or ship me a new part for free. I requested the new part, as this isn’t a job I planned on doing in the next few days. I told them if they sent me a shipping label I’d return the used one, but he said they didn’t even want the old part back.
Less than two hours later I received an email showing my replacement part had shipped and it’s scheduled to arrive on Monday.
I’m bummed I had my first RA order problem, but so far they’ve done a first-rate job of correcting it.
Today I received an order of some strut mounts for the Sonata and an outer tie rod end for the Beetle. The mounts were fine, but when I opened the tie rod I found it is clearly a part that has been handled and installed on a vehicle.
The part is covered in copper anti seize, and you can clearly tell it was installed on a vehicle.
I called Rock Auto at 3 p.m. and alerted them to the problem. I was prepared to email them pics if they wanted them. The rep I talked to said he’d either give me a refund or ship me a new part for free. I requested the new part, as this isn’t a job I planned on doing in the next few days. I told them if they sent me a shipping label I’d return the used one, but he said they didn’t even want the old part back.
Less than two hours later I received an email showing my replacement part had shipped and it’s scheduled to arrive on Monday.
I’m bummed I had my first RA order problem, but so far they’ve done a first-rate job of correcting it.