quote:Exactly! I can't believe people still take their cars to places like this! The only place I'll take my car is to my small, independent, personally-known and highly reputable mechanic - and that's only for the rare item I can't fix myself or don't have the time or tools to deal with.
Originally posted by windnsea00: Well luckily most of us will never have this issue
quote:actually it means that there will be people going around just like the news team did and getting their car serviced at the jiffy lube. after the service a report is filled out, and if it is bad then the store is supposed to get in a lot of trouble for having bad customer service, etc.
Originally posted by Tosh: "Additionally, Heartland Automotive Services [Jiffy Lube] will implement a mystery-shopper program to ensure all of its customers receive the quality car care they deserve." The way I interpret this is that JL believes their customers deserve to get shafted, and that JL will make sure they do it more regularly.