Ok so just an update I filled out the form and sent the filter in today. I will have to pay the shipping but the lady on the phone told me to add the cost of the filter and shipping and ask for that much in the form. It should be there by Friday at the latest.The main reason I wanted the oil analysis is not for wear metals and such but to see how much "debris" was in the oil as in particles in the micron scale. I thought that was part of the analysis But I guess not. I remember someone saying they only had on particle smaller than 20 microns or something once but I have no idea how they tested that. If any knows where to do that let me know I will do it out of curiosity. I have wanted an analysis done on both vehicles either way.
Fram Ultra Oil Filter Failure Before 5,000 Miles
- Thread starter Mullick2001
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Originally Posted By: sayjac
Quote:
...... they seem to be MUCH more responsive to their customers than Purolator/Bosch!....
OT How so? Another member here recently discovered media breach on a PL14610 he had cut the filter open and posted pics here. He contacted Purolator, sent the filter in on their dime, Purolator examined the filter, sent him a complete report and two new P1's in return. Obviously they couldn't test the filter function, but as there was no noted engine performance difference, really didn't matter. He contacted Purolator by e mail, they quickly responded and sent him a return kit for the filter. I suppose the worst that could be said, based on the thread post timing is that from the time he contacted them, was sent the return kit, to getting the detailed report took about 6 weeks. I don't consider that unresponsive. There's been other similar examples posted on Bitog. And that filter was cut open and dissected prior to sending in. I guess the biggest difference I see is Puro not having a representative posting on Bitog.
Yes I was highly satisfied with Purolator's response to my filter problem. Only downside was the amount of time it took them to examine it.
Mullick, please keep us updated. I'm curious to see how FRAM handles the situation.
Quote:
...... they seem to be MUCH more responsive to their customers than Purolator/Bosch!....
OT How so? Another member here recently discovered media breach on a PL14610 he had cut the filter open and posted pics here. He contacted Purolator, sent the filter in on their dime, Purolator examined the filter, sent him a complete report and two new P1's in return. Obviously they couldn't test the filter function, but as there was no noted engine performance difference, really didn't matter. He contacted Purolator by e mail, they quickly responded and sent him a return kit for the filter. I suppose the worst that could be said, based on the thread post timing is that from the time he contacted them, was sent the return kit, to getting the detailed report took about 6 weeks. I don't consider that unresponsive. There's been other similar examples posted on Bitog. And that filter was cut open and dissected prior to sending in. I guess the biggest difference I see is Puro not having a representative posting on Bitog.
Yes I was highly satisfied with Purolator's response to my filter problem. Only downside was the amount of time it took them to examine it.
Mullick, please keep us updated. I'm curious to see how FRAM handles the situation.
All boxed up and on its way. The Fram box is just to cover my address.
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Is FRAM paying the shipping costs'?
Originally Posted By: BlueOvalFitter
Is FRAM paying the shipping costs'?
He posted they were apparently going to reimburse him for shipping if I understood him correctly.
Is FRAM paying the shipping costs'?
He posted they were apparently going to reimburse him for shipping if I understood him correctly.
Originally Posted By: Motorking
I just recently cut open 30 brands of filters and 28 used leaf springs and two had coils.
I wasn't looking at brands, only mgfs. Of those 30 brands how many were duplicates? My guess is it's 3:1 or better.
I just recently cut open 30 brands of filters and 28 used leaf springs and two had coils.
I wasn't looking at brands, only mgfs. Of those 30 brands how many were duplicates? My guess is it's 3:1 or better.
From what I understood if they do find it was defective they will reimburse me for the shipping costs
Originally Posted By: Coprolite
Martin, I don't think we need more random filter shots.
No random shots were posted in this thread. I can promise you that.
Martin, I don't think we need more random filter shots.
No random shots were posted in this thread. I can promise you that.
I just drove by this location today of I-795. I always thought this was Northwood, OH not Perrysburg but apparently am wrong. Perrysburg city sign is about 3 more miles down the road near I-75 ramp.
THANKS Mullick!!!!!
Martin, I was using an informal definition of random, as in out of place. I could have also said that they were off topic. That being said, I wasn't an English major. Perhaps you were.
Originally Posted By: martinq
Originally Posted By: Coprolite
Martin, I don't think we need more random filter shots.
No random shots were posted in this thread. I can promise you that.
Originally Posted By: martinq
Originally Posted By: Coprolite
Martin, I don't think we need more random filter shots.
No random shots were posted in this thread. I can promise you that.
Originally Posted By: Mullick2001
This filter has been used all winter and this winter we had more than a few days below -30°F.
I'm sure bad things can happen to any filter with these conditions.
This filter has been used all winter and this winter we had more than a few days below -30°F.
I'm sure bad things can happen to any filter with these conditions.
The -30 was only one day actually but we had almost 2 weeks in the negatives and 3 nights in a row with wind chill below -35. So it did see it's share of stress but it was in a detached garage so at least sheltered from the wind about 75% of the time.
Here is the tracking number so everyone can follow along
USPS Tracking Number: 9505500022703092000179
USPS Track and confirm
Here is the tracking number so everyone can follow along
USPS Tracking Number: 9505500022703092000179
USPS Track and confirm
Originally Posted By: Coprolite
Martin, I was using an informal definition of random, as in out of place.
I don't think they were out of place either. It's obvious that Motorking/Jay was protecting the spring-design and implying that coil-springs are the odd man out because only two companies use them. I was sure that he'd appreciate finding out what I did.
Originally Posted By: Motorking
not so sure there, only wix and one other company use coils springs, everyone else uses leaf springs, just sayin....
Since this whole thread is likely due to a spring failure I don't see how looking at spring design is out of place, but you do?
Martin, I was using an informal definition of random, as in out of place.
I don't think they were out of place either. It's obvious that Motorking/Jay was protecting the spring-design and implying that coil-springs are the odd man out because only two companies use them. I was sure that he'd appreciate finding out what I did.
Originally Posted By: Motorking
not so sure there, only wix and one other company use coils springs, everyone else uses leaf springs, just sayin....
Since this whole thread is likely due to a spring failure I don't see how looking at spring design is out of place, but you do?
Originally Posted By: 1kickbuttranger
I'm sure bad things can happen to any filter with these conditions.
I'm much more sure of the opposite.
Bad things do happen but they're not supposed to. Any filter sold for this application should easily handle those conditions. This filter was certainly designed an manufactured to handle it without any reasonable chance of failure.
I'm sure bad things can happen to any filter with these conditions.
I'm much more sure of the opposite.
Bad things do happen but they're not supposed to. Any filter sold for this application should easily handle those conditions. This filter was certainly designed an manufactured to handle it without any reasonable chance of failure.
Here is the Fram claim form if anyone is interested
Originally Posted By: sayjac
Quote:
...... they seem to be MUCH more responsive to their customers than Purolator/Bosch!....
OT How so? Another member here recently discovered media breach on a PL14610 he had cut the filter open and posted pics here. He contacted Purolator, sent the filter in on their dime, Purolator examined the filter, sent him a complete report and two new P1's in return. Obviously they couldn't test the filter function, but as there was no noted engine performance difference, really didn't matter. He contacted Purolator by e mail, they quickly responded and sent him a return kit for the filter. I suppose the worst that could be said, based on the thread post timing is that from the time he contacted them, was sent the return kit, to getting the detailed report took about 6 weeks. I don't consider that unresponsive. There's been other similar examples posted on Bitog. And that filter was cut open and dissected prior to sending in. I guess the biggest difference I see is Puro not having a representative posting on Bitog.
What I'm referring to is the still unanswered question from another thread-is the Distance Plus filter strong enough to handle Dodge's recommended 10,000 mile OCI on my Ram-now 2 weeks and counting.
Quote:
...... they seem to be MUCH more responsive to their customers than Purolator/Bosch!....
OT How so? Another member here recently discovered media breach on a PL14610 he had cut the filter open and posted pics here. He contacted Purolator, sent the filter in on their dime, Purolator examined the filter, sent him a complete report and two new P1's in return. Obviously they couldn't test the filter function, but as there was no noted engine performance difference, really didn't matter. He contacted Purolator by e mail, they quickly responded and sent him a return kit for the filter. I suppose the worst that could be said, based on the thread post timing is that from the time he contacted them, was sent the return kit, to getting the detailed report took about 6 weeks. I don't consider that unresponsive. There's been other similar examples posted on Bitog. And that filter was cut open and dissected prior to sending in. I guess the biggest difference I see is Puro not having a representative posting on Bitog.
What I'm referring to is the still unanswered question from another thread-is the Distance Plus filter strong enough to handle Dodge's recommended 10,000 mile OCI on my Ram-now 2 weeks and counting.
The likelihood that climatic conditions had anything to do with this failure are remote. Look for a more simple answer like a component failure due to a materials flaw of some type. In any case, we'll find out soon enough.
As to leaf spring vs coil spring, do any of you seriously believe that the failure of a single leaf spring (assuming that's what it was) in a single oil filter should be taken as monumental evidence that the design is inherently bad and that any filter so equipped should be avoided like the plague? Using that logic, I should have stopped using Wix years ago when I found what was presumably a broken COIL spring (same symptoms as this one) in a new Napa Gold filter (which I returned and exchanged). It isn't wise to buy, or NOT buy oil filters based on one design criteria alone.
As to leaf spring vs coil spring, do any of you seriously believe that the failure of a single leaf spring (assuming that's what it was) in a single oil filter should be taken as monumental evidence that the design is inherently bad and that any filter so equipped should be avoided like the plague? Using that logic, I should have stopped using Wix years ago when I found what was presumably a broken COIL spring (same symptoms as this one) in a new Napa Gold filter (which I returned and exchanged). It isn't wise to buy, or NOT buy oil filters based on one design criteria alone.
If any company tried to build their filters to a zero failure rate I do not think we would like the price we would have to pay for those filters. I would guess none of the companys want a filter to fail but I would suggest all of them have what they consider an 'acceptable' rate of failure before they think it is a design, manufacturing, or materials problem. Would be interesting to know what that # is and how it varies from company to company.
Originally Posted By: bullwinkle
Originally Posted By: sayjac
Quote:
...... they seem to be MUCH more responsive to their customers than Purolator/Bosch!....
OT How so? Another member here recently discovered media breach on a PL14610 he had cut the filter open and posted pics here. He contacted Purolator, sent the filter in on their dime, Purolator examined the filter, sent him a complete report and two new P1's in return. Obviously they couldn't test the filter function, but as there was no noted engine performance difference, really didn't matter. He contacted Purolator by e mail, they quickly responded and sent him a return kit for the filter. I suppose the worst that could be said, based on the thread post timing is that from the time he contacted them, was sent the return kit, to getting the detailed report took about 6 weeks. I don't consider that unresponsive. There's been other similar examples posted on Bitog. And that filter was cut open and dissected prior to sending in. I guess the biggest difference I see is Puro not having a representative posting on Bitog.
What I'm referring to is the still unanswered question from another thread-is the Distance Plus filter strong enough to handle Dodge's recommended 10,000 mile OCI on my Ram-now 2 weeks and counting.
Ahh, now that would likely be a different department than the Purolator filter testing department to which I was specifically referring. Most likely the former are the same folks that work the Bosch Hotline/PRO, which has been much discussed on other threads. Based on the most recent thread, the definitive answer regarding filter warranty and fci was finally given by someone knowledgeable with those areas. Unfortunately the Hotline/PRO answers have been less than reliable and many posters here clearly know more about oil filter warranty and fci considerations than some of the folks fielding questions.
As for your unanswered question for the BD+ being "strong enough", I assume that means able to handle and warrantied for Dodge's 10k recommended oci. The answer to that is provided in the Bosch filter warranty information posted in the pdf below....".....This limited warranty is effective for the number of miles and driving severity published in the owner's vehicle manual as the recommended service interval for filter replacements (“Warranty Period”)..... Based on the Bosch warranty the answer is yes. And with a 29 gram rated holding capacity safe to say beyond warranty considerations, the BD+ can handle that oci. If you are still unconvinced could always call the Bosch Hotline, but based on previous experience posted here I wouldn't waste my time.
http://www.boschautoparts.com/Filters/Documents/2012_Bosch_Filter_Warranty.pdf
Originally Posted By: sayjac
Quote:
...... they seem to be MUCH more responsive to their customers than Purolator/Bosch!....
OT How so? Another member here recently discovered media breach on a PL14610 he had cut the filter open and posted pics here. He contacted Purolator, sent the filter in on their dime, Purolator examined the filter, sent him a complete report and two new P1's in return. Obviously they couldn't test the filter function, but as there was no noted engine performance difference, really didn't matter. He contacted Purolator by e mail, they quickly responded and sent him a return kit for the filter. I suppose the worst that could be said, based on the thread post timing is that from the time he contacted them, was sent the return kit, to getting the detailed report took about 6 weeks. I don't consider that unresponsive. There's been other similar examples posted on Bitog. And that filter was cut open and dissected prior to sending in. I guess the biggest difference I see is Puro not having a representative posting on Bitog.
What I'm referring to is the still unanswered question from another thread-is the Distance Plus filter strong enough to handle Dodge's recommended 10,000 mile OCI on my Ram-now 2 weeks and counting.
Ahh, now that would likely be a different department than the Purolator filter testing department to which I was specifically referring. Most likely the former are the same folks that work the Bosch Hotline/PRO, which has been much discussed on other threads. Based on the most recent thread, the definitive answer regarding filter warranty and fci was finally given by someone knowledgeable with those areas. Unfortunately the Hotline/PRO answers have been less than reliable and many posters here clearly know more about oil filter warranty and fci considerations than some of the folks fielding questions.
As for your unanswered question for the BD+ being "strong enough", I assume that means able to handle and warrantied for Dodge's 10k recommended oci. The answer to that is provided in the Bosch filter warranty information posted in the pdf below....".....This limited warranty is effective for the number of miles and driving severity published in the owner's vehicle manual as the recommended service interval for filter replacements (“Warranty Period”)..... Based on the Bosch warranty the answer is yes. And with a 29 gram rated holding capacity safe to say beyond warranty considerations, the BD+ can handle that oci. If you are still unconvinced could always call the Bosch Hotline, but based on previous experience posted here I wouldn't waste my time.
http://www.boschautoparts.com/Filters/Documents/2012_Bosch_Filter_Warranty.pdf
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