I would have to say that I am impressed with Fram (at least Motorking) and Purolator's customer service. I look forward to seeing this play out. If it goes like I expect, I would feel comfortable with either brand.
Martin, I don't think we need more random filter shots. I believe the original statement has been clarified sufficiently. The random wanderings I've seen in these threads has brought some thread topic to mind, but not enough to start one.
Originally Posted By: sayjac
Quote:
...... they seem to be MUCH more responsive to their customers than Purolator/Bosch!....
OT How so? Another member here recently discovered media breach on a PL14610 he had cut the filter open and posted pics here. He contacted Purolator, sent the filter in on their dime, Purolator examined the filter, sent him a complete report and two new P1's in return. Obviously they couldn't test the filter function, but as there was no noted engine performance difference, really didn't matter. He contacted Purolator by e mail, they quickly responded and sent him a return kit for the filter. I suppose the worst that could be said, based on the thread post timing is that from the time he contacted them, was sent the return kit, to getting the detailed report took about 6 weeks. I don't consider that unresponsive. There's been other similar examples posted on Bitog. And that filter was cut open and dissected prior to sending in. I guess the biggest difference I see is Puro not having a representative posting on Bitog.