Originally Posted By: BigJohn
addyguy said:I will restate....I don't think the Service Rep is trying to screw me....but getting his ducks in a row to help me with Toyota.
Exactly. Most likely he has been through this before and knows what toyota is going to ask. I've found the service writer can be your best friend and being nice to them actually goes a long way. The last thing the service rep wants is for the claim to be denied and you tow the car away. This is how they make their money so they want the repair approved.