Engine Failure - Toyota 4Runner V6 - Warranty

[crazyoildude]

i wrote the last comment without reading all the replies..
When it is fixed to the customers satisfaction it is a done deal until then there is always the wondering if there will be some hurdles to jump

 

[Audi Junkie]

ftr- Honda has [censored] cust reps.

 

[turbochem]

Originally Posted By: infecto
Originally Posted By: crazyoildude
IF they give you a problem and try to get out of it contact a lemon law attorney in your state and they will send an asc certified mechanic to professionally examine your car and they will take it to court most times no charge to you..It would be good to get an oil sample also.. Everyone will soon know what happened to the motor you can usually see from the bearings if it was over revved, overheated,anti freeze or neglected.. They will have a hard time when you have the lemon law attorneys on your side if they think its a case..They will have to pay for everything plus expenses if they lose...All stated differ a little..


Are people still posting worst case scenario advice when he already said everything was going smoothly?


Hey...just in case, I know this guy in Jersey who owns a cement plant out by the docks....just saying....

Edit: I just realized that crazy oil dude IS fron Jersey....LOL....

 

[NHHEMI]

Originally Posted By: BigJohn
As of lunch today, I still had not heard from the dealership and couldn't take it any more, so I called.

My service guy said that they had not heard back from Toyota yet, but he said....and I quote....

"John, you have absolutely nothing to worry about. Your documentation is excellent and it within the manufacturers requirements for maintenance. Toyota simply wants proof that the vehicle has been properly maintained. This time of the year, it is standard for Toyota Reps to take off the last two weeks of the year. Our Rep, is sporadically responding, so I am hopeful that he will call back today and give us the thumbs-up."

Oh man. I hope it isn't the same rep I am still waiting to hear from dating back to Nov 2005 - Feb 2006. That is the EXACT same story I got as to why the Rep wouldn't contact me.

 

[NHHEMI]

Originally Posted By: 21Rouge
Originally Posted By: BigJohn
"Your documentation is excellent and it within the manufacturers requirements for maintenance. Toyota simply wants proof that the vehicle has been properly maintained..."


I am just surprised that ...documentation is excellent and it is within the manufacturers requirements for maintenance... does not include receipts such as oil and filter purchases

.


It is possible Toyota may never ask for more info but they still could. Remember this is the service writer's opinion that this is enough proof. Plus he knows the OP has slips available.

 

[demarpaint]

Although I'm fairly confident the OP will be fine in the end, it ain't over till the fat lady sings. I was strung along by a Ford Dealer in the 1980's and I had to turn the heat up to get satisfaction. It took months, but I did end up winning. I had the strength, a goal in mind, and a third vehicle to use while I battled them. It got ugly, but looking back it was worth the fight!

 

[Scienceman]

Seems this has turned out well!
Thumbs up to Toyota!

 

[jazeo]

I'm sure the minute they opened it up they knew it wasn't the owners lack of maintenance,oil choice or driving habits that caused the failure. More than likely it was a parts failure,rod,cap or bolts. The dealer just isn't gonna say that and let Toyota make the call, that would also explain them saying the owners maintenance records are fine and no receipts will be necessary. If he would have mentioned it was a parts defect and Toyota choose to say otherwise (which their not gonna do)then the dealers butts would have been on the line.

Just my 2 cents!!!

 

[crazyoildude]

Good one... I am used to those jokes around here in N.J. Actually thats my uncle Vinny's cement company...LOL

Happy New Year Everyone!

 

[webfors]

FYI: told you so

We have some panicky people on bitog!

 

[shpankey]

Originally Posted By: jazeo
I'm sure the minute they opened it up they knew it wasn't the owners lack of maintenance,oil choice or driving habits that caused the failure. More than likely it was a parts failure,rod,cap or bolts. The dealer just isn't gonna say that and let Toyota make the call, that would also explain them saying the owners maintenance records are fine and no receipts will be necessary. If he would have mentioned it was a parts defect and Toyota choose to say otherwise (which their not gonna do)then the dealers butts would have been on the line.

Just my 2 cents!!!



This is my thoughts as well. Looking at the high quality oils he used and good oci, high revving or not, that engine was very well protected. Something mechanical is obviously wrong as I doubt any of those would have failed even under high stress conditions. The good mechanics are excellent at diagnoising the cause and can usually see telltale signs of where and why it failed. I've been blown away by people like this on the ms3 forums accurately telling the cause by looing at pics and by knowing the potential flaws for particular engines. Most of these mechanics have seen certain flaws in design present themselves many times and they know what it looks like.

My guess is whern they tore your engine down and noticed the cleanliness they seen something. Crank walk or some kind of known issue and have relayed this reality to your service manager who relayed it to the mft.

 

[tsduke]

Kind of off topic, but not too far... I like the logs the OP keeps on his maintenance. I started using a iPod touch/iPhone app called Gas Cubby to log all my maintenance fillups. It's kinda neat if ur into track the kind of info. Data can also be export to excel csv file.

There is a free and paid version. I think the paid version just gets rid of ads and also adds online sync of data for backup.

 

[TFB1]

Originally Posted By: BigJohn
Two days ago, my son was driving our 2007 Toyota 4Runner.



Originally Posted By: BigJohn


In the old engine, a rod was thrown through the engine block. I asked him....how does that happen? He said....based on their experience, this happens when the engine is run at very high RPMs for an extended time. I know this not to be the case, so taking advice from previous posters....I decided not to pick a fight with him....keep him as my friend and get the new engine.



Smart move, wouldn't be the first engine Jr(figuratively speaking) has blown up...

 

[02SE]

Even if junior was running the engine up near redline, (which doesn't sound to be the case)there is still the rev-limiter that would keep the engine from revving beyond what the Toyota engineers designed it to handle.

With that in mind, and the apparent diligent maintenance, it's clearly a flaw in a part, or an engine assembly error.

 

[BigJohn]

Originally Posted By: tsduke
Kind of off topic, but not too far... I like the logs the OP keeps on his maintenance. I started using a iPod touch/iPhone app called Gas Cubby to log all my maintenance fillups. It's kinda neat if ur into track the kind of info. Data can also be export to excel csv file.

There is a free and paid version. I think the paid version just gets rid of ads and also adds online sync of data for backup.



I have been asked by a couple of folks for the Doc Template for my log. Happy to send it along if you will PM and provide an email.

I am not a fan of 'electronic logs'. I think they are viewed as....too easily "doctored"...and not taken seriously. I like pen and paper.....just seems more legit.

I also keep my log in my garage. I like that it gets dirty and oil stained, etc.

 

[NHHEMI]

I keep an electronic log but I have every receipt to back up each entry.

 

[tsduke]

I keep receipts as well as using the Gas Cubby app. Even have it written down too. Overkill. Just being an IT guy and tech geek I couldn't pass up the app. All my vehicle info in one place and I have it even if I'm on the go.

 

[demarpaint]

I have a very nice spreadsheet I use, and paper invoices to back it up.

 

[Bullet]

I find it easy to note all maintance on the blank pages in the back of the owner's manual then throw it back in the glove box.

 

[ekpolk]

Originally Posted By: NHHEMI
Dermapaint is 100% correct. If the owner can not show proper maintenance was done and the oil changed properly they have an out. Improper maintenance is a very easy way out for the car mfg. He can show he did it all correctly however( he says )so it won't be an issue.


Yes and no. I do MMWA cases as a side-line to my law practice. IF it goes to arb or court (a major if in the real world), the mfr will have the burden to prove that something that the owner (or some other 3d party) did caused the failure. Should the case go that far, it will be VERY hard for the mfr to meet this burden. We all hope that cases never go this far (bad for everyone), but if they do, the owner's lack of receipts, especially if he testifies he took good care, simply will NOT meet the mfr's burden.

The owner will then win, and probably get atty fees assessed too. But by that time, the owner will have been car-less for God only knows how long (unless he can just afford to buy another). By then, everyone has lost. Imagine a football game in which both teams can "earn" a loss.

Far better, but not technically necessary, to have every duck precisely in line, up front, so you can avoid such a confrontation.