I have to say after replacing a truck and buying two VW's from the dealer in Altoona, PA, how happy I was with both the sales people and the service I have received afterward. This dealership has gone out of the way to be customer friendly. I would buty there again in a heartbeat and have recommended them to others.
I think a lot depends on the dealer management, quite frankly. If the management simply values numbers, they won't care how people are treated as long as the sales quotas are met or exceeded.
My "favorite" sales experience was when I lived in Indiana and called a Ford dealership in Indianapolis after reading their newspaper ad for a particular model. A woman answered the phone and when I told her I was interested in buying a vehicle as advertised, she told me all the sales people were in a "really important sales meeting" and could not come to the phone!!
I think a lot depends on the dealer management, quite frankly. If the management simply values numbers, they won't care how people are treated as long as the sales quotas are met or exceeded.
My "favorite" sales experience was when I lived in Indiana and called a Ford dealership in Indianapolis after reading their newspaper ad for a particular model. A woman answered the phone and when I told her I was interested in buying a vehicle as advertised, she told me all the sales people were in a "really important sales meeting" and could not come to the phone!!