Minimal competence and being 1.8 quarts short is not minimally competent. It is after all their job so let's stop making excuses for incompetent work. They did agree to that $14 and it's not like paying them $25 would change their attitude of not really caring about their work. The entire scenario is completely unacceptable.
Dealership screwed up oil change
- Thread starter Azimuth
- Start date
It's not the pay, it's the kid.
Some times you get a dud regardless of pay. But then you better notice that and let 'em go. That visibility and feedback can be hard to come by in a big dealership.
I'm sure the service manager (or some farmed-out HR org) doesn't spend to much time vetting the guy (or gal) Heck it may even be the Owner's Daughter's boyfriend.
They gave the dubber a job as a favour.
Pay more and get better is a fallacy. There are smart and motivated at all price points.
- Joined
- Apr 2, 2022
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- 117
These people are working on vehicles that cost tens of thousands of dollars. I've never had a job where I knew my duties going in and I thought to myself I'm not going to do it well because they only pay me $14 per hour or I know this job is worth $20 per hour but all they're going to get from me is $14 per hour worth of effort. If they agree to do the job it's not too much to expect them to do it well.
But all too many people let them off the hook with, "What do you expect for $14/hr?"
My answer is my oil changed with some minimal level of competence.
Hermann
Site Donor 2023
It was the dealerships way of saying, don't confuse us or ask us to work outside the box.
I'm intending to do a transmission fluid change next time. How would I even verify that they did the job right? I'm hoping that since the drive train has a 10 year/100K mile warranty, they're on the hook if anything goes wrong.
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The SS is a great car! I love my 2016. I didn’t use the 2 free oil serviced. The only guy The only guy who has changed my oil is ME. The oil change at the dealer can involve front to rear tire rotations that ruin two wheels and brake calipers (rear wheels do NOT fit on the front).Back when I acquired my 2017 Chevy SS, I took advantage of the first two freebee’ oil changes. I still had a few more to go, but after multiple screw ups from the Chevrolet dealership in Yuma, Arizona, I decided it wasn’t worth any more headaches with multiple returns to fix what they screw up. From that point forward I started using a local lube pit where they allow me to be near the car and watch all of the work being performed. I bring my own oil, filter, and plug gasket. In and out in 20-minutes or less.; try that at a dealership!
dang they're getting paid that much to somehow screw up a super simple oil change? cut their wages.
The big problem with Dealer. service Departments, is that they take car behind a big wall, you can’t see the car, and you have no idea what was done to it.
I have a nearby Kia dealer service area that I can see everything. I can stand outside the. Bay and watch.
I DONT GO INSIDE unless the tech invites me.
Nearby Buick is the same.
Hyundai dealer I have been using now has outside service area fenced off, so I cant watch anymore This dealer shop Forman will allow me to watch him change oil filter on my 3.5 Genesis G80 (very complicated).
I have a nearby Kia dealer service area that I can see everything. I can stand outside the. Bay and watch.
I DONT GO INSIDE unless the tech invites me.
Nearby Buick is the same.
Hyundai dealer I have been using now has outside service area fenced off, so I cant watch anymore This dealer shop Forman will allow me to watch him change oil filter on my 3.5 Genesis G80 (very complicated).
If you're asking this question you clearly don't trust them and so I ask why would you bring it back to them for anything? I'd bring it to an indy shop I trust. If you want to get really fancy bring it to an indy transmission shop.
So you're saying it's not the Rosetta Stone of analyses?
dnewton3
Staff member
1) if I understand correctly, the dealership only failed to install the last quart of supplied oil; so the engine was running on 5.8 qrts rather than 6.8 qrts. That's not likely to be a problem.
2) I'm not familiar with the vehicle, but I have to assume it has some sort of warning light/alarm for a low oil pressure. That is FAR more important to the story than how much oil it had in it. As long as the oil pressure system didn't indicate a problem, there's no reason to fear any damage.
3) single UOAs will give you some info, but the value of a single UOA isn't so much as to tell how things are going well, but rather if they are going wrong. A single UOA could show heavy contamination in the intake tract (high Si). It could show a massive fuel dilution (leaking injector). It could show the wrong oil vis was used (it'd have to be WAY off; like a 20w-50 instead of 5w-30 to be of any real concern). What the single UOA will not show you is anything worthy of praise; you just cannot get that kind of conclusion from a single UOA.
2) I'm not familiar with the vehicle, but I have to assume it has some sort of warning light/alarm for a low oil pressure. That is FAR more important to the story than how much oil it had in it. As long as the oil pressure system didn't indicate a problem, there's no reason to fear any damage.
3) single UOAs will give you some info, but the value of a single UOA isn't so much as to tell how things are going well, but rather if they are going wrong. A single UOA could show heavy contamination in the intake tract (high Si). It could show a massive fuel dilution (leaking injector). It could show the wrong oil vis was used (it'd have to be WAY off; like a 20w-50 instead of 5w-30 to be of any real concern). What the single UOA will not show you is anything worthy of praise; you just cannot get that kind of conclusion from a single UOA.
Yep - not in this case (or probably most) for sure.
My favorite large and small long handle flat head screwdrivers were gifts from mechanics. One guy forgot to tighten the motor mount he had just installed, and then I started getting more serious about working on my own cars...
After I left the dealer, I went to Denny's and would you believe they only used 3 pieces of the bread I brought them for toast? What is this world coming to?
I'm taking it to a different dealership. My question was a more general one regarding any service at any dealership though.
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