Lawyer up.
When I say expensive for them and inexpensive for you, it's because they have to send a representative but you can go yourself with your daughter in tow. You'll have to find and subpoena an expert witness. Somebody like the shop instructor at the local auto mechanics training institute. If the expert agrees to attend but doesn't show up your case would be toast. But with a subpoena they have to attend.I note that the Manitoba's Small Claims court deals with matters up to $15,000. If you don't have any luck with talking nicely to the service manager or Ford, I'd have a lawyer send them a letter (which might work), and if no luck there I'd take them both (dealership and Ford) to small claims court. Invite the press to come too. That's where you'll need an expert witness to say that missed tire rotations have nothing to do with an engine failure. Everybody knows that's the case but someone "with the knowledge" has to say it to the court.
Would cost you hardly anything and you might just win. It would be expensive (and a bit embarrassing) for the dealership or Ford to send a representative to defend themselves. With any luck the judge will stare them down and ask all sorts of awkward questions and then rule in your favour.
If she came in for an oil change and declined the tire rotation it's now back on HER . My Dealer doesn't do anything without my ok .Tire rotation is part of the service level - if it was not performed it's on the dealer as she brought it in for required services
Agree extended service contract company is garbage.
Imagine if health insurance worked according to this logic: you didn't change your socks, so we decline to pay for the treatment of your broken arm.If she came in for an oil change and declined the tire rotation it's now back on HER . My Dealer doesn't do anything without my ok .
Yeah, or you stabbed someone 7 times so we're not going to give you a pig's heart. Or you didn't follow doctor's orders and lose weight.Imagine if health insurance worked according to this logic: you didn't change your socks, so we decline to pay for the treatment of your broken arm.
Its Tricare
You basically got lucky. This is SOP for a lot of aftermarket warranties as they try to weasel out of coverage. The manufacturer warranties are better as they don't have to make that much money and won't go under if the claims are too high. That's usually why they offer better coverage and have lower costs. Usually they negotiate a better labor rate for warranty work vs regular rates, the aftermarkets can't do that. The dealers like to sell the aftermarket ones because the profit margins are higher. Higher profit margins just means less coverage down the road. Basically with the aftermarkets, you're going to pay more and get less.I've had both "manufacturer" and aftermarket extended warranties in the past that were sold to me through the (vehicle) selling dealership. The only ones I used were the aftermarket and they always covered repairs with no problem at all. Some of them in the thousands of dollars.
This is very good news, please do keep us posted. I really hope it all works out great for everyone involved. Just don't let them sell her that same bogus warranty again!Great replies everyone, not sure what the next step will be. Its too bad she never read the fine print and had the tires been rotated as required she would not be in this situation. She is still talking to the dealer every day working on a solution. They have actually offered her some decent trade in value on another car ( more than I expected) so there is hope. She is pondering everything but for now she is using our second car to get to work.
I will update when I have news to share, thanks !!
Can you name the warranty company or is it actually Ford Motor Company refusing coverge?Hi everyone, Mike from Manitoba here.
Last week our daughters 2017 Ford Escape 1.5 Lt had to be towed to the dealer because the high temp light came on and the car went into limp mode.
She was not worried at first because she had the extended warranty and had all oil changes etc done there as scheduled.( car has around 125000 km).
Then they tell her some coolant leaked into the block and caused engine failure and the repair cost is $8000 plus taxes . And unknown to her (and me) her claim
will not be covered because she never had her tires rotated as written in the small print. She said nobody told her it was required but its in the papers when you read every last word. I haver never heard of that in my life and I'm almost 65. So she is really stuck, they probably won't give her much on a trade , she is making payments
on a car she can't drive and she does not really want to part with the 8-9 grand to fix it. I did some online looking and is is a fairly common issue on these cars.
It has been a good vehicle up till now. Has any one else had a claim not covered due to tires not rotated, and what should we do with the car now?
I do not see anywhere she decline a tire rotation. It usually part of tier 1 service level. I have to look at my ford manual.If she came in for an oil change and declined the tire rotation it's now back on HER . My Dealer doesn't do anything without my ok .
Can you name the warranty company or is it actually Ford Motor Company refusing coverge?
Its Tricare and was purchased at the dealer when she bought the car.Who's the warranty company and where did she buy said warranty...?
Maybe just show up unannounced with the vehicle, accompanied by several large white vans each equipped with those extendable live-broadcast antenna things on them, and each van emblazoned with the logo of a local TV station. A full crew of cameramen and reporters from each van will follow you into the dealership, filming each and every move...Maybe let the dealership know your Daughter is soon to reach out to the CBC so the network can do a television special that will also be posted to youtube about their business practices: