Comments or thoughts on daughters extended warranty claim denied

[nomas]

It's all going to boil down to the contract language . We know the tire rotations are not the problem but if the contract specifies it then it's going to be an uphill battle .

 

[DuckRyder]

is it at the selling dealer? I would start there. and also if this is a known problem file a claim with Ford.

Ah - TSB 19-2139

Can't find a recall (class action though)

I'd pursue Ford and keep on the warranty company and selling dealer.

 

[aquariuscsm]

The problem I see is that she breached the contract which was in writing. Probably nothing an attorney can do.

 

[Cujet]

I still remember your story about Mobil 1 going into Pennzoil bottles. That was hilarious! I'll never forget it, thank you for that!

Ah the old Daytona speedway days. It's funny you remember my story. That was one heck of a long time ago now.

 

[Ursatdx]

Does Canada have the equivalent of a Moss Magnuson Act?

An employee bought a car with a 3rd party warranty. Trans failed. Warranty Co instructed him to where to bring
the car for service. The problem was an electronic component in the trans. This was specifically NOT covered
by the warranty. The service center wanted an exorbitant amount for the repair. The owner declined and wanted to tow the
car to another shop to have a used trans installed. The service center would not release his car without 1st being paid
$1500.00 for diagnosing the issue. Had him by the b@lls. He ended up paying the center for the repair.
Not worth the paper.

 

[Deleted member 89374]

The service center would not release his car without 1st being paid
$1500.00 for diagnosing the issue. Had him by the b@lls. He ended up paying the center for the repair.

Did said shop provide him with a written repair estimate, including that ridiculous $1500 diagnostic fee, before proceeding with the diagnostic/repair? If so, did he sign that repair estimate acknowledging that he understood what was involved, and did he give them the go-ahead after he signed?

 

[pbm]

The problem I see is that she breached the contract which was in writing. Probably nothing an attorney can do.

If she brought the Escape to the selling dealer for every service then I would think a 'tire rotation' would be part of the service (without her specifically asking for it). At any rate, I wouldn't give up without a good fight which would include any and all (as necessary) suggestions made here....I'd even stand outside the dealership (on public property) with a sign on their busiest sales days. They seem like a scummy outfit. PS: The reason I opted for a lower trim model in my 2016 Escape was because I wanted the proven 2.5 NA engine over the small turbo..

 

[jeepman3071]

Layer up and they will have to prove how not rotating tires can lead to a blown engine...

Good luck. If it's small print but still written as part of the contract she won't have much to stand on.

It's shady, but there is a reason why they do it, they know they can get away with it. I think her best course of action is news station and social media, as that will put more pressure on their business than a lawyer.

 

[Ursatdx]

Did said shop provide him with a written repair estimate, including that ridiculous $1500 diagnostic fee, before proceeding with the diagnostic/repair? If so, did he sign that repair estimate acknowledging that he understood what was involved, and did he give them the go-ahead after he signed?

Don't know the details but he probably "assumed" the trans would be repaired under the warranty at the shop the insurance Co
recommended. Boy was he wrong. It was sad as he thought buying the warranty would be insurance against just such an issue.
Wrong again. Fleeced by the insurance Co and again by the repair shop. It's organized crime that's perpetrated on trusting Americans
who have no recourse because of the tiny small print that was, more than likely, never explained to him by the person who made
a bundle selling him the worthless piece of paper.
I'll assume you are not OK with what happened to the OPs daughter or my employee.

 

[Deleted member 89374]

Don't know the details but he probably "assumed" the trans would be repaired under the warranty at the shop the insurance Co
recommended. Boy was he wrong. It was sad as he thought buying the warranty would be insurance against just such an issue.
Wrong again. Fleeced by the insurance Co and again by the repair shop. It's organized crime that's perpetrated on trusting Americans
who have no recourse because of the tiny small print that was, more than likely, never explained to him by the person who made
a bundle selling him the worthless piece of paper.
I'll assume you are not OK with what happened to the OPs daughter or my employee.

Your employee needs to seek legal advice from an attorney. Hopefully, it's not been too long.

 

[fisher83]

This is one of those unfortunate situations where it doesn't really matter what is right or wrong. It only matters what she agreed to in the warranty contract. That's how a court will see it anyway.

 

[RhondaHonda]

I hope this works out but in actuality it’s going to cost a lot to get an attorney involved and actually see this all the way to court. There’s not any money to be made by the attorney so your daughter gets to foot the legal bill.

 

[Ursatdx]

Your employee needs to seek legal advice from an attorney. Hopefully, it's not been too long.

Good advice but the car was fixed at the shop he brought it to. When you need wheels to make a living seeking counsel
is, sometimes, not practical financially. Lawyers' aren't free and the process is usually painfully long.

 

[PF52]

Everyone KNOWS uneven tire wear causes engines to blow. It's common knowledge!

In all seriousness, I wonder what would have happened is she had been doing the tire rotations all along, at home. Like one might do if they swapped over and back to winter wheels twice a year...

 

[BMWTurboDzl]

Hi everyone, Mike from Manitoba here.

Last week our daughters 2017 Ford Escape 1.5 Lt had to be towed to the dealer because the high temp light came on and the car went into limp mode.
She was not worried at first because she had the extended warranty and had all oil changes etc done there as scheduled.( car has around 125000 km).
Then they tell her some coolant leaked into the block and caused engine failure and the repair cost is $8000 plus taxes . And unknown to her (and me) her claim
will not be covered because she never had her tires rotated as written in the small print. She said nobody told her it was required but its in the papers when you read every last word. I haver never heard of that in my life and I'm almost 65. So she is really stuck, they probably won't give her much on a trade , she is making payments
on a car she can't drive and she does not really want to part with the 8-9 grand to fix it. I did some online looking and is is a fairly common issue on these cars.
It has been a good vehicle up till now. Has any one else had a claim not covered due to tires not rotated, and what should we do with the car now?

In the US this would never fly with regards to a factory warranty. However I'm not sure if that's the case with an extended warranty especially if it's a third-party warranty (i.e. XZY insurance company). It's a contract and companies add these clauses in order to get out of having to pay claims. It's also why I always defer to the automakers extended warranty if available.

I would contact the warranty company because sometimes the dealership simply the middleman.

 

[aquariuscsm]

If her car is still under Ford’s factory warranty, that’s her only saving grace.

My advice (and what I always do) is have an attorney go over any binding contract before signing.

 

[aquariuscsm]

I hope this works out but in actuality it’s going to cost a lot to get an attorney involved and actually see this all the way to court. There’s not any money to be made by the attorney so your daughter gets to foot the legal bill.

^^This.

 

[ATex7239]

Man, that is some gottacha on a technicality BS right there... I’d try another dealer or start sending some emails to Ford Corp. before dropping that kind of money.

Don’t listen to that hardliner, “Wweeell, it’s in the contract. Heh-heh, sorry ‘bout that luck there, chief” talk...

If the exact same thing happened to one of them they wouldn’t stand for it . “Oh, sorry, Mr Hardliner, we’re no longer going to honor that warranty you paid for cause you were clearly over by 100 miles on your 3rd oil change. See here in the fine print. Thanks for free money though, bud.” They’d be on this forum in two seconds throwing a unholy duck-fit.

I’ve had a transmission replaced under an extend warranty program and the only thing they looked at was had the transmission been serviced. Which it had. It was replaced with no questions asked. And I didn’t religiously rotate the tires either. One thing has nothing to do with the other.

 

[ARCOgraphite]

Tire rotation is part of the service level - if it was not performed it's on the dealer as she brought it in for required services

Agree extended service contract company is garbage.

 

[Deleted member 89374]

My advice (and what I always do) is have an attorney go over any binding contract before signing.

That would be ideal. However, if that was the case, these charlatans couldn't sell this garbage anymore. The best thing to do is not buy it in the first place. If you really want an aftermarket warranty, check out the YAA Community.

Better yet, @mikes426 join the YAA Community and seek their advice as well if you don't want to go straight for the lawyer.