We don't know for sure because we don't have a copy of the warranty contract here but it seems the warranty requires tire rotations and all other maintenance to be done only at that dealer where OP's daughter bought the car. If the warranty is written like that it does not matter if OP rotated tires or if tire rotation was done at some other dealer or garage. The OP's daughter did not have tire rotations done at the dealer and the dealer or warranty admin is using that warranty requirement to deny the engine repairs.the burden would be on the OP to prove the tires had been rotated, not for the warranty company to disprove he hadn't
...... They have actually offered her some decent trade in value on another car ( more than I expected) so there is hope. She is pondering everything but for now she is using our second car to get to work.
I will update when I have news to share, thanks !!
This is not insurance at all, this is a 3rd party "warranty" which are mostly scams. What these unregulated companies do is put so many clauses and stipulations in the contract that its almost impossible to get any warranty work out of them, AND these companies know that 99% of people will not read the contract. Insurance is highly regulated even down to the size and type of font used in the forms and all policies must be approved by the DOI. The only extended warranty worth anything is an OEM warranty thatcomes with a factory cert used veh. The a/m companies are raking in $$$, thats why there are so many of them. Avoid them like the plague.So this is a company that will deny warranty because you have BLUE windshield washer fluid in the winter when the warranty states you must have PURPLE windshield washer fluid in the washer tank to keep ANY form of warranty. I would fight this one with a lawyer and then if that did not work I would picket the dealerships who carry this BS warranty. No one would be buying that insurance with my 4ft X16ft sign. That insurance company can choke my name down at their daily meetings. I would be sending hourly videos and pictures to their company to look at in those meetings. $ 8,000 for my motor or $8,000 PLUS less sales of their crap warranty to would be buyers.
Mike, consider contacting Phil Edmonston's organization, the Automobile Protection Association (APA). Edmonston is the author of the Lemon Aid books. The APA will help you with this.Hi everyone, Mike from Manitoba here.
Last week our daughters 2017 Ford Escape 1.5 Lt had to be towed to the dealer because the high temp light came on and the car went into limp mode.
She was not worried at first because she had the extended warranty and had all oil changes etc done there as scheduled.( car has around 125000 km).
Then they tell her some coolant leaked into the block and caused engine failure and the repair cost is $8000 plus taxes . And unknown to her (and me) her claim
will not be covered because she never had her tires rotated as written in the small print. She said nobody told her it was required but its in the papers when you read every last word. I haver never heard of that in my life and I'm almost 65. So she is really stuck, they probably won't give her much on a trade , she is making payments
on a car she can't drive and she does not really want to part with the 8-9 grand to fix it. I did some online looking and is is a fairly common issue on these cars.
It has been a good vehicle up till now. Has any one else had a claim not covered due to tires not rotated, and what should we do with the car now?
You are still assuming the dealer is arguing in good faith. If it's not the lack of tire rotation they'll say she put bad gas in. There is no way you can win by negotiating with them on their turf. This is an abusive relationship and the dealer is the abuser.Great replies everyone, not sure what the next step will be. Its too bad she never read the fine print and had the tires been rotated as required she would not be in this situation.
NO. Don't take that sideshow.... She is still talking to the dealer every day working on a solution. They have actually offered her some decent trade in value on another car ( more than I expected) so there is hope. She is pondering everything but for now she is using our second car to get to work.
I will update when I have news to share, thanks !!
They are distracting her with this in hopes that she'll drop it. As I've already said, but only based on what we know from you, they have the upper-hand from the contract side - she broke her end of the bargain. A lot of folks her can't focus or get past the fact that rotating tires has nothing to do with engine damage, but that's irrelevant and not the point. She signed an agreement to have all the services they say needs done and that she'll pay them to do it and in return, they warranty her car "forever".They have actually offered her some decent trade in value on another car ( more than I expected) so there is hope.
I'm not defending this Tricare company but it's the dealer that dictates or chooses the "conditions" related to the warranty. Sure, Tricare likely has basic warranty terms but they allow each client (dealers) to add more if they want.I think we should all call Tricare tomorrow when they open up and give them a piece of our minds. 1-844-601-2018.
Whatever happened with this?
WAY back in the day we all of a sudden started selling this new warranty in the sales department - Ryan I think it was... they denied a lot of stuff... it eventually came out that basically the warranty money went into a fund and Ryan took a small cut to "administer" it but anything over a few hundred had to be approved by the dealer principal ... it also came out that things got covered if people were able to actually find him to yell at...
At least that is the way I remember it...
I halfway wonder if these lifetime powertrain warranty deals aren't something similar...