What happened to fast food accuracy?

Yesterday was the last straw for a Wendys I frequent.
I stop there when I am on the road, so this is not about just going elsewhere or eating at home.
This bothers me a great deal and I will be calling the management today.

It has got to the point you best sip your drink before you leave the window. That bad.
3 out or 4 times it was a screw up. On one I just walked it to get it fix. Drama but not real serious.
I had this issue before until they fired the drink guy.

Yesterday it got serious. Lady in the car in front of me sips a drink at the window. Hands it back as being wrong.
They replace it. I pull up to the window and get my drink. I look at it and the cap was already pierced by a straw so I got the ladies drink in front of me she drank out of. Not cool at all and when I gave it back I demanded them to dump it.
They line up drinks on the counter and oh well whomever gets whatever is okay. Not.
 
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