There is much confusion on how the Self Serve model works at SnS.....
Since the owner, affectionately called, Big Liar pushed his self service model, covid helped expedite this plan. Remember they were a couple of millions from going bankrupt a few years ago, with huge pot holes 5 foot wide in the drive thru lane!
It is my opinion dealing with SnS, you get the best food INSIDE, and not though the drive thru. They also have killed most of the awesome menu items.... So now the menu is sparse.
Now if you are single, I would go though the drive thru. The inside is LONELY for one person to eat at a table. So the way it works is you walk in, order your food from a kiosk, and they call your name out when your food it ready at the pickup counter. Now there is some confusion, like do you leave your left over plastic trays at the tables, the condiment selection is poor, unlabeled and like they just ripped open the top of the box and put it on the counter, the SnS kids hats are laying in bulk in a cardboard box on one of the eating tables.
...and leaves plenty of questions like do I just leave my plastic tray and baskets on the table, or do I take them to the trash cabinet, do I still get free water while waiting on my food, as it was before when there was servers? Sometimes the milkshakes come in glass cups, sometimes foam cups, nothing is labeled and since it´s all self serve everyone does something different.
They made all these changes and yet have nobody to assist you on the new model. It´s just the kitchen staff and customers are left doing whatever they want. This was poorly executed. I can look at Fazoli's
They have you pull a number at the kiosk and they bring the food to your table. This works much better then finding a clean table, in a empty room and going back to get your food directly from the kitchen counter. Even Mcdonald´s brings your food to your table.
Since it´s a grill and fryer joint, grease on the floors is an issue, you can see a dark streak of years of grease 4ft wide that follows the path out the door and even onto the sidewalk. The floors need some serious scrubbin. Overall I want to love this place, but half my faves are no longer offered, and while the sandwiches are decent, there is a Freddy´s on the other side of the interstate.
Since the owner, affectionately called, Big Liar pushed his self service model, covid helped expedite this plan. Remember they were a couple of millions from going bankrupt a few years ago, with huge pot holes 5 foot wide in the drive thru lane!
It is my opinion dealing with SnS, you get the best food INSIDE, and not though the drive thru. They also have killed most of the awesome menu items.... So now the menu is sparse.
Now if you are single, I would go though the drive thru. The inside is LONELY for one person to eat at a table. So the way it works is you walk in, order your food from a kiosk, and they call your name out when your food it ready at the pickup counter. Now there is some confusion, like do you leave your left over plastic trays at the tables, the condiment selection is poor, unlabeled and like they just ripped open the top of the box and put it on the counter, the SnS kids hats are laying in bulk in a cardboard box on one of the eating tables.
...and leaves plenty of questions like do I just leave my plastic tray and baskets on the table, or do I take them to the trash cabinet, do I still get free water while waiting on my food, as it was before when there was servers? Sometimes the milkshakes come in glass cups, sometimes foam cups, nothing is labeled and since it´s all self serve everyone does something different.
They made all these changes and yet have nobody to assist you on the new model. It´s just the kitchen staff and customers are left doing whatever they want. This was poorly executed. I can look at Fazoli's
They have you pull a number at the kiosk and they bring the food to your table. This works much better then finding a clean table, in a empty room and going back to get your food directly from the kitchen counter. Even Mcdonald´s brings your food to your table.
Since it´s a grill and fryer joint, grease on the floors is an issue, you can see a dark streak of years of grease 4ft wide that follows the path out the door and even onto the sidewalk. The floors need some serious scrubbin. Overall I want to love this place, but half my faves are no longer offered, and while the sandwiches are decent, there is a Freddy´s on the other side of the interstate.
