Thule rack rant..

[sxg6]

So the other day i purchased a thule rack for my car at an online web site. The site uses the same exact program thule has at their web site to pick out the proper rack for your vehicle.

I entered my vehicle make (honda), year (2003), and model (civic 2dr).

The site then asks which attachment youd like to use with your rack, i choose bike.

It then asks what kind of rack, i choose roof.

It then tells me i can use the newer style rapid kit, or the older traditional roof rack. I choose the newer style.

The site then displays the bike attachments for the roof rack, and other accessories.

So.. whats my problem? I discovered today that i can't actually use any of the bike attachments that the web site listed. The only kind of attachment i can use is the ski attachment. This is due to the fact that my car is a 2dr, and requires a short roof adapter, which isn't offered with the newer rapid rack setup. This was not indicated anywhere on the thule web site.

I entered my vehicle make, year, model, and what kind of rack i would like to use, and it told me that 1 of my options was the rapid system. The only problem is that this isn't, i can't use the bike attachment with the rapid rack on my vehicle. I called thule once when i encountered a problem on the instructions, and thats when the rep told me that i would have to slide the rear bar up, to where the short roof adapter would normally clamp down. Thats when the rep told me i could only use the ski attachment. Well, why did the web site tell me i could use all these other attachments then? He said that those are just general attachments that can be used with the rapid setup, that its not vehicle specific. So why did i enter my vehicle information if im not getting vehicle specific results? It's like going to an auto parts web site, entering your vehicle information, and offering parts that wont work on your car.

So now i have 30lbs worth of rack equipment i have to send back to the company, out of my pocket, in addition to a 15% restocking fee, in addition to a fee ill probably have to pay since i put togeather parts of the equipment, such as trimming down a rubber strip which goes on the load bars.

I hate thule right now.

 

[Master ACiD]

chargeback on youre credit card. you should not have to pay a cent for this blunder.

 

[sxg6]

Luckily everything has worked out in the past few hours. I called thule one last time to see if they would cover the shipping, restocking fee, and damage fee. None of this would've happened if they had a better online system in place, which only displayed attachments which would work on your vehicle, instead of just everything which works with that rack itself.

Long story short, the thule rep i talked to 4-5 times offered to just send me a brand new, traditional style base rack for my car, for free. Not bad considering it's probably a $300 value. And he told me to just send my current rack back to the company i purchased it from and get a refund.

 

[obbop]

Sniff...... I looove rants!!!!!

A great American tradition!!!!

Where would we be without rants?

Still under the thumb of the Brits with us as a colony, huh?

But, via the power of ranting, plus some raving tossed in to sweeten the blend, we got us our own country!!!!

Now we can rant at the idiots running this country!!!!

Sniff.

Ranted at the Chevy dealer the other day. Place was crowded with walk-in customers. Ranted about the "We can't replicate" I hear too often regarding the lack of warranty repair. Told of an idea I had, to place a BIG sign in the bed and drive around, proclaiming my disgust at Chevy/GMC in general regarding refusal to repair their product.

Mentioned how Toyota would likely take the effort to repair their mistakes and how Chevy should buy the truck back at a reasonable price to me and them to avoid future verbal and written rants from me.

They did hand me a ten-dollar bill for coming in, part of a program the dealer had to get people into the stealership. I loudly said my thanks and said it would pay for the gas to view the Toyota offerings where, perhaps, I shoulda' bought from in the first place.

Those customers present sure seemed to be listening carefully.

Might have to show up more often.

Until they beat me up.

Rant on!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!