That's a pretty ignorant thing to say. Some people don't even have the owner's manual for their car(s).
Shell Bulk Oil is Actually...
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That's a pretty ignorant thing to say. Some people don't even have the owner's manual for their car(s).
Yes we do reset the lights upon request cause some do not want it for some reason or another, so let me rephrase this. Most are people just driving by that we have not serviced. An to not having a manual, the oldest thing I have seen so far is a 04 silverado, we actually show them in their manual in case they ever do their own service or are doing an extended OCI.
Most Volvos we use reset tool
Don't know why this turned into this kind of thread but oh well.
Most Volvos we use reset tool
Don't know why this turned into this kind of thread but oh well.
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a local garage around here charges $79 for a M1 oil change, these guy's are crooks.
How do you figure? Take 5 quarts of M1 is about $30. A good filter may be another $10. That leaves $39 for the labor. Not as cheap as JL, but I wouldn't exactly call them crooks either.
$39 in labor, a regular oil change wouldnt even cost $30, including supplies, disposal fees and labor. Your figures are way off, why does the labor charge go up when its synthetic instead of dino? Because they're overcharging for the synthetic!
And almost no garage is going to use a $10 filter, they're going to use the cheapest thing they can get a hold of.
And yes, im sure he does reset his customers change oil lights, but stuff like that is pretty annoying i'll admit. I work in a pharamcy, my job is to ring people up, sometimes people come up to me with a bottle of *blank* and ask if it'll make them drowsy. They probally think "hey, im buying it here they should be able to tell me about it", while im thinking "hey, all im doing is reading the warning label on the side, they could have done that".
And thirdye, no disrespect, but if someone doesnt have their owners manual, or at least doesnt know how to operate their car, they deserve to have that oil light on. Reminds me of that news story about a blizzard, and a guy couldnt get his SUV out of the snow, his 4WD SUV that he didnt know had 4WD. He deserved to be stuck.
Back when I had my grand am, I didnt even know how to change oil, never changed the oil on that car (my dad did), but I knew how to reset the oil light. Put the key in "ACC" and tap the gas pedal until you hear a beep.
And thirdye, no disrespect, but if someone doesnt have their owners manual, or at least doesnt know how to operate their car, they deserve to have that oil light on. Reminds me of that news story about a blizzard, and a guy couldnt get his SUV out of the snow, his 4WD SUV that he didnt know had 4WD. He deserved to be stuck.
Back when I had my grand am, I didnt even know how to change oil, never changed the oil on that car (my dad did), but I knew how to reset the oil light. Put the key in "ACC" and tap the gas pedal until you hear a beep.
No disrespect, but if it's your pharmacy job or working in a lube center, it's called customer service. After all, your in the customer service business.
And what is so unusual or wrong about that? Sounds like something any reasonable person would do.
The label on the side just says that it may cause drowsiness, and in my experience this warning is on just about every medicine out there so that the manufacturer/seller can cover their a*s*s. Another words, it is pretty useless.
Well some people buy their cars used and they don't come with the manuals. I would never lose a manual, and I know almost everything there is to know about my car, but I could easily see a situation where someone doesn't have a manual or doesn't know how to reset the light without one. For example, if I didn't have the manual for my car, I would've never guessed that the reset button is behind the bottom of the dashboard above the pedals tucked up beneath the wires...
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Because, some of us are service peeps that make our dough doing, well, service. Then there are others of us that have a ton of dough and spend it to get things fixed. Then, you out with:
That shows a mild disregard for certain principles. You know. Service. Free enterprise. Pride of profession..
Stuff like that.
You use black tape over the light.
Of course, you may have to purchase a whole roll, but you can always help out friends who have the same car.
Of course, you may have to purchase a whole roll, but you can always help out friends who have the same car.
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Some people don't like their job. Many don't.
Personally, I'd like to see everyone put some time in behind a counter (or other service type job) where they must deal with the public. I think the world would be a better place if everyone could identify with the challenges of dealing with the public.
Personally, I'd like to see everyone put some time in behind a counter (or other service type job) where they must deal with the public. I think the world would be a better place if everyone could identify with the challenges of dealing with the public.
I could not agree more. It certainly is a challenge.
Well I am sorry if I have offended some. But customer service I can do, as I have a pretty good following of old customers to where I am now. Most the guys upstairs deal with customers anyway and I make sure the quality that the customers are expecting is there. Honestly thats how I got this job is because of the lack of quality and claims this certain shop was having to pay out weekly. And even out of the shop I try to help those who cannot do their own service or afford it by working out of my dads shop, they buy the oil, I change it.
I really don't want to be on anyones bad side, I come to this site to learn so I can answer customers and my own questions more through to the ever changing lubrication industry. I also wanna thank some of you for re opening my eyes to what I actually do, sometimes I guess ya just get tied up in frustration you just don't see the broader spectrum.
I really don't want to be on anyones bad side, I come to this site to learn so I can answer customers and my own questions more through to the ever changing lubrication industry. I also wanna thank some of you for re opening my eyes to what I actually do, sometimes I guess ya just get tied up in frustration you just don't see the broader spectrum.
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Relax, 2500, this is par for the course. You're in an open forum (figuratively and literally speaking). Just like anyone who can be quoted in the paper, any stray ..off the cuff, comment will be singled out and pounded upon. So ..you either choose wisely ..or just accept the static. You'll note that the topic was about bulk oil ..but spread to the sub-topic of attitudes in customer service. It's kinda an added bonus of "group therapy" ..where group therapy has the unique aspect to it that you're given feedback on how you're perceived and not how you view yourself.
..and it's all free of charge to boot!!
..and it's all free of charge to boot!!
Well, that's not correct either. Equillon made the old formulation of Havoline before ChevronTexaco acquired the rights to the Havoline brand. Equillon was a joint venture between Texaco and Shell, and it produced all the Shell and Texaco branded oils sold in the US. Once the residual licensing agreements for Havoline expired, any Havoline branded oil that had been made by Equillon went to Shell. And that's the bulk oil that's now being used at your oil change facility.
As an aside, it's easy to see why Shell set their sights on Pennzoil after ChevronTexaco got Havoline. They had lost a premier brand with huge name recognition when they lost Havoline.
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